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Your questions about the new Virgin Atlantic credit cards answered

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Yesterday we gave over two articles to the launch of the the new Virgin Atlantic Reward and Reward+ credit cards.  Part 1, which is a factual look at the cards, is here.  Part 2, giving my personal opinion, is here.

As a reminder:

You CAN apply for the new Virgin Money-run Virgin Atlantic credit cards – and get a sign-up bonus – if you already have the MBNA Virgin Atlantic credit cards

Virgin Rewards credit card

The free Virgin Atlantic Reward credit card has a 5000 miles sign-up bonus, earns 0.75 miles per £1 and comes with a 241 or upgrade voucher for spending £20,000 per year

The £160 Virgin Atlantic Reward+ credit card has a 15000 miles sign-up bonus, earns 1.5 miles per £1 and comes with a 241 or upgrade voucher for spending £10,000 per year

The Virgin Atlantic credit cards are issued by Virgin Money so it is very unlikely that you will be conflicted due to having any other cards from the same bank

You can apply for the free Reward credit card here and the £160 Reward+ credit card here.  You can compare the cards side-by-side here.

I need to remind you that the free Virgin Atlantic Reward credit card has a representative APR of 22.9% variable.  The Virgin Atlantic Reward+ credit card has a representative APR of 63.9% based on a notional £1200 credit limit and the annual fee.  The representative APR on purchases is 22.9%.

Virgin Flying Club Reward Plus credit card

Your questions answered

There were over 400 comments on the articles on the new Virgin Atlantic credit cards yesterday.   The general feeling was that the earning rate for day-to-day spending is excellent (which I agree with) but that restricting Upper Class redemptions using the 2-4-1 voucher to Gold members only is a disappointment.

A few good questions on the credit cards came up.  Because I assume other readers may have been thinking the same way, I thought I would run through them today.  I have run this article past Virgin Atlantic and they have had input into the answers, although they can’t comment on the future of the MBNA cards.

“Can the Premium Economy upgrade voucher be used by two people – upgrading one leg one way – instead of by one person upgrading a return flight?”

Yes, you can do this.  The old MBNA vouchers worked this way too.

“Does the 2-4-1 flight have to originate from the UK?”

No, which is an advantage over the British Airways 241 voucher.  This opens up an interesting opportunity for booking very cheap one-way flights from Hong Kong, throwing away the return leg of the voucher, because there are no carrier surcharges added by law.  One-way tax on a Virgin Atlantic flight from Hong Kong to London is just £29!

“How are miles calculated?”

It is driven off your total monthly spend.  It is not ‘per transaction’ so you are not being ripped off by £2.99 transactions being rounded down to £2.

“Can you add a supplementary card?”

Yes.  You can include one supplementary card in the application and add up to another two separately.

“Does Virgin Money have an app for managing the Virgin Atlantic credit card?”

No.

“Can the Virgin Atlantic credit card be used with Apple Pay?”

No.

“Can you cancel the card and reapply later, getting another sign-up bonus?”

This isn’t clear, and I suggest will not become clear for at least 18 months as people cancel, leave a gap and then try again.

“Is the annual fee on Virgin Atlantic Reward+ card refunded pro-rata if you cancel?”

No.

“If I book a redemption flight using the 2-4-1 voucher and need to cancel it, will I get the voucher back?”

Yes, it is the same policy as the BA Amex 2-4-1.  You will get the voucher back to re-use but the expiry date will remain the same.

“Does Virgin Flying Club offer household accounts which would let me and my partner pool credit card points?”

No, unless you have Flying Club Gold status.  Although, of course, you can book outbound flights from one account and inbound flights from another account.

“Will MBNA offer me a pro-rata refund of my annual fee on the old Virgin Atlantic credit cards, assuming your guess is right and they soon close?”

My personal view is, almost certainly, yes.  Barclaycard did this when they closed the old IHG cards, and more importantly MBNA did it with me when they closed my BMI Diamond Club cards.  They really have no choice, because MBNA would have known the closing date when they billed your renewal fee so they would clearly be operating dubiously to take your money and not then refund it.

“Do the Virgin Atlantic credit cards have a foreign exchange fee?”

Yes they do, at 2.99%.

“Is there a refer-a-friend scheme?”

No.

“Does Virgin Atlantic offer a status match which would allow me to match my BA Gold and therefore use the 2-4-1 voucher in Upper Class?”

No.

“You said that Virgin Money will let me have both cards as long as there is a few months gap between applications.  Which one should I get first?”

My view is that you should apply first for the one you want to keep for the long term.  Virgin Money could change its mind at any stage on letting people have both cards and you don’t want to be stuck with the wrong one.  Remember that Virgin Money doesn’t have any previous experience in rewards cards and isn’t used to card churning, people wanting multiple versions of the same card etc.

The application pages are here for the free Virgin Atlantic Reward and here for £160 Reward+ credit cards.  My two articles from yesterday describing the package of benefits are here and here.  The main marketing website for the Virgin Atlantic credit cards is here.


How to earn Virgin Points from UK credit cards

How to earn Virgin Points from UK credit cards (April 2024)

As a reminder, there are various ways of earning Virgin Points from UK credit cards.  Many cards also have generous sign-up bonuses.

You can choose from two official Virgin Atlantic credit cards (apply here, the Reward+ card has a bonus of 15,000 Virgin Points):

Virgin Atlantic Reward+ Mastercard

15,000 bonus points and 1.5 points for every £1 you spend Read our full review

Virgin Atlantic Reward Mastercard

A generous earning rate for a free card at 0.75 points per £1 Read our full review

You can also earn Virgin Points from various American Express cards – and these have sign-up bonuses too.

American Express Preferred Rewards Gold is FREE for a year and comes with 20,000 Membership Rewards points, which convert into 20,000 Virgin Points.

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express comes with 40,000 Membership Rewards points, which convert into 40,000 Virgin Points.

The Platinum Card from American Express

40,000 bonus points and a huge range of valuable benefits – for a fee Read our full review

Small business owners should consider the two American Express Business cards. Points convert at 1:1 into Virgin Points.

American Express Business Platinum

40,000 points sign-up bonus and an annual £200 Amex Travel credit Read our full review

American Express Business Gold

20,000 points sign-up bonus and FREE for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Virgin Points

(Want to earn more Virgin Points?  Click here to see our recent articles on Virgin Atlantic and Flying Club and click here for our home page with the latest news on earning and spending other airline and hotel points.)

Comments (145)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Prins Polo says:

    Re redemptions to/ from HK – I’ve found those to literally be non existent on VS. I generally find BA and OW partner availability to be good but with VS it’s been extremely hard on that route.

    • Leo says:

      Sorry I’ve found the complete opposite to be true.

      • Gary says:

        Completely agree. I recently booked 5 in PE to HK. Would have been upper bit I didn’t have enough miles.

    • meta says:

      As a different point of view, I booked my award ticket in two weeks’ time about 6 months ago. There was availability in both PE and business on almost every day in April. And not just one ticket! I also looked at it again about a month ago and there were also several dates still available for April. Like with BA, or any award redemption, you have to be a bit flexible and keep looking.

      • Rob says:

        Must admit, when I looked up the taxes number yesterday I picked a random date and there was availability in all 3 classes.

        • AndyGWP says:

          Sorry for the apparent lazyness – poor internet here 🙁

          How many points would it cost to use the PE upgrade for two people back from HK?

    • Will Avery says:

      Yes when I’ve looked up HKG it hasn’t usually been a problem. Haven’t checked for a while though.

  • Mr dee says:

    Good earning rates for both versions, was hoping for a way to earn status with spend though. Now it seems status is even more important to benefit and without an easy way to do this unless flying to America I will not be applying.

  • Paul says:

    Great clarification on many points but VS really missed a trick to eat into BA customer base. No family accounts and no upper class. This just doesn’t work for me. As a family of 4 I want to be rewarded for my personal expenditure with an airline and my credit card spend. Without a family account that doesn’t happen and the restriction on upper class simply means thatvaspirational travel is limited. I haven’t flown economy or economy plus for 16 years and I am not starting now unless in an emergency

    • Brighton Belle says:

      I have flown for 40 years in economy, hundreds of flights, and I’m still a taker. I applaud everyone that pays lots to sit in comfier seats which helps keep my ticket cost down. Over that time my tickets have got cheaper and the service thinner but I only arrive at the tarmac half a second before the expensive seats. Please continue to choose to pay more. Thanks awfully.

      • TripRep says:

        BB – Sure thing, your probably not interested in £374 rtn to Orlando in PE either, especially gratifying when you snag an on the day airport upgrade to UC for £50?

        Great I’ll keep that one.. 😉

    • Alan says:

      I don’t see what you are having issues with. Your kids can have their own accounts and get credited for their flights.
      You will get credit for your credit cad spend. As has been stated higher up the page, you can combine miles from different accounts when you book rewards seats over the phone (and you will have to phone if booking seats for kids anyway)

  • Cristian says:

    Rob,

    My MBNA Virgin Black Card renewed today, I”m deliberately going to hold back on spending on it, until I get clarification on its future. (So I can get a refund if necessary). Do you think we will find out the answer to following question soon?

    – Will MBNA honour all those active accounts until there next renewal (points rewarded and upgrade vouchers) OR will they cut them short and give a pro-rata refund?

    I use the Black Card for the upgrade vouchers, its a cheap way of getting x2 upgrades when spending £10k a year (+£140). I would now have spend double that to get the same benefit. I don’t want to spend up to 11 months on the card, only for MBNA to pull it and lose out of the upgrade voucher(s) because I dunt reach the anniversary date. That would be a waste and might as well switch cards. I phoned MBNA about this and they could tell me nothing about it other than its continuing in the short term. You say spoke to Virgin yesterday but not MBNA. Do you have any contacts there that you could speak to?… This would help many us who would like to know just long these cards will continue for.

    Anyone else seeking an answer to this question?

    Many Thanks.

    • Drolma-la says:

      My MBNA Virgin Black renews in July, I’ve already completed the spend needed for 2 PE upgrade vouchers. I would love to cancel it now and collect my vouchers and a refund on my annual fee. I would just be happy to collect my vouchers now. It’s extremely inconvenient and aggravating that MBNA and now Virgin Money won’t issue vouchers until the end of the card year instead of when you’ve spent enough to qualify for them.

      • Rob says:

        The Virgin Money vouchers will be issued IMMEDIATELY, no waiting. This is an improvement.

    • Rob says:

      There will be a hard cut off date for everyone, if the BMI model is copied. You will get a pro-rata refund too if the BMI model is followed.

      I imagine that a letter from MBNA will be arriving in the next few weeks informing you of the date.

      • Travel Strong says:

        Will the MBNA vouchers still be applied if they cut the year short? I’ve earnt the vouchers but haven’t been awarded them yet because the year anniversary is not until June.

  • Ian Perry says:

    No app or Apple Pay support? Welcome to the 90’s!

    • Rob says:

      Creation doesn’t do an app either – not sure about Apple Pay.

      • Ian Perry says:

        Surely we’re not putting Creation up as a reference for great fintech, or customer service, or correct points allocation. ????
        I do have to say their cancellation procedure was super-slick. Took about 2 minutes on the ‘phone unlike Barclaycard which is like the episode of Friends where Ross tries to leave the gym.

        • Brighton Belle says:

          I love the Creation website. It is the only reason I get my Windows 3.1 laptop out of the attic. They are a perfect match

      • Graham Walsh says:

        Can’t use the IHG on Apple Pay

    • Save East Coast Rewards says:

      Don’t know where the stray ‘although’ came from in the end!

    • RussellH says:

      What is the point of Apple Pay?

      Why lug a massive phone out of your pocket rather than a small, light, compact card??

      TBH, I cannot recall ever seeing anyone pay with a phone!!

      • Rob says:

        I did it once when I left the house and forgot my wallet! That’s it though.

      • Save East Coast Rewards says:

        There’s no £30 limit with Apple Pay for a start (some machines haven’t been updated to support higher limits but most seem to have been now)
        It’s more secure (a new card number is generated which is different to your actual card number so less chance of your card number being compromised)
        Also if you use Apple Pay on a watch it’s harder to steal than a wallet.
        I can already go day to day in London cardless. If I’m going to a restaurant or bar or shopping I’ll still carry a card for now but I’m using it less and less even for transactions over £30. Eventually my physical cards can stay at home which reduces the risk of theft.

        • Leo says:

          You do look a berk paying for things with a watch though. Sorry but you do.

        • Lumma says:

          Haha, Leo

          I didn’t want to be the one to say it 🙂

        • RussellH says:

          But presumably you have to give Apple / Google / whoever the real card number? These are not companies I would be pleased to hand personal data to.

        • Richard says:

          RussellH – no, the translation back and forth to the real card number is done right up at the Visa/MasterCard/Amex level. Even your own bank couldn’t fake it.

          Apple or Google do get to see what you spend and where though, so there are potential privacy concerns.

      • Lumma says:

        I’ve always felt that phone payments are just using technology for technology’s sake, there’s so many negatives with seemingly no positives.

        Without unlimited battery life, you’re still gonna need some sort of backup so what’s the point? You have to indicate to the staff that you want to pay with your phone, where if you have a card in your hand it’s obvious that you want to use that for payment.

        Even something that it could be argued to be very useful for, buying a drink from a shop when I’m out running, I tend to carry a card as I don’t always trust the battery to last and if I do use public transport to get back home after my run, TFL treat the card and the mobile payment as different cards so using the phone won’t count towards and daily or weekly caps.

        Working in the restaurant trade there’s also the issue of working out that someone wants to pay their bills with their phone, cards are easy to spot as when they’re on the table it’s obvious that that’s to pay the bill. Phones tend to be on the table for the whole meal in most cases these days.

        It’s got a long way to go before we can leave the wallet at home on all occasions

        • Save East Coast Rewards says:

          I wouldn’t call the security aspect of not sending your actual credit card number to the merchant having NO positives. You don’t know how secure your details are being kept. I once had my cards cancelled due to fraudulent use when overseas and didn’t know until I tried to check into the next hotel.

        • RussellH says:

          +1

        • meta says:

          @ Lumma invest in a mophie. I very rarely run out of battery with it when I am out.

      • Graham Walsh says:

        I use it a bit, mainly when I forget my wallet

  • Cate says:

    Thanks for the work Rob, will go through older comments when I can.

    Quick question, 2.5 points (1.5 + 1) on Waitrose spend on premium card now or……..

  • Dickie Branson says:

    If you are rejected then accept it. You may have a 999 credit score but your score is worthless as banks decide who they want to lend to. Banks are in business to make money. They know from credit data when applying who clears balances in full thus not going to make any money. I demand this and demand that person because I’m a 999 score hasn’t got a clue……

    • Malibu Stacey says:

      Yup. The banks know what they are doing and their systems are flawless.

      • Rob says:

        That isn’t what it is about. This is about Virgin Money having to adapt their existing criteria to fit a wealthier Virgin Atlantic customer base, and (so far) not getting it right.

    • Scott says:

      I, like many people, have always cleared my balance in full every month, yet am continually accepted when I apply for a new card (regularly churn the various Amex, plus other cards.)
      Given I don’t make any money for these companies, can you explain why they keep accepting me?

    • HAM76 says:

      I‘m struggling to follow your logic… You know that credit card companies make money from annual fees, transaction fees and services such as cash advances or FX transactions. The interest for carrying a balance is just one more way to make money and not all gains. It‘s used to finance the balance and to pay for the extra risk.

  • @mkcol says:

    So it doesn’t work for Apple Pay. What about Google Pay? Or Samsung Pay?

    • @mkcol says:

      You may want to try again if it wasn’t recent – I had the same opinion until last week & it’s vastly different (better).

      • lumma says:

        I might have a look. Quite happy with Google Pay at the minute even though I don’t really use it to make phone payments. I like how I get a notification with any payment I make with a registered card, no matter how it is made (traditional payment, contactless, online, paypal)

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