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Your questions about the new Virgin Atlantic credit cards answered

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Yesterday we gave over two articles to the launch of the the new Virgin Atlantic Reward and Reward+ credit cards.  Part 1, which is a factual look at the cards, is here.  Part 2, giving my personal opinion, is here.

As a reminder:

You CAN apply for the new Virgin Money-run Virgin Atlantic credit cards – and get a sign-up bonus – if you already have the MBNA Virgin Atlantic credit cards

Virgin Rewards credit card

The free Virgin Atlantic Reward credit card has a 5000 miles sign-up bonus, earns 0.75 miles per £1 and comes with a 241 or upgrade voucher for spending £20,000 per year

The £160 Virgin Atlantic Reward+ credit card has a 15000 miles sign-up bonus, earns 1.5 miles per £1 and comes with a 241 or upgrade voucher for spending £10,000 per year

The Virgin Atlantic credit cards are issued by Virgin Money so it is very unlikely that you will be conflicted due to having any other cards from the same bank

You can apply for the free Reward credit card here and the £160 Reward+ credit card here.  You can compare the cards side-by-side here.

I need to remind you that the free Virgin Atlantic Reward credit card has a representative APR of 22.9% variable.  The Virgin Atlantic Reward+ credit card has a representative APR of 63.9% based on a notional £1200 credit limit and the annual fee.  The representative APR on purchases is 22.9%.

Virgin Flying Club Reward Plus credit card

Your questions answered

There were over 400 comments on the articles on the new Virgin Atlantic credit cards yesterday.   The general feeling was that the earning rate for day-to-day spending is excellent (which I agree with) but that restricting Upper Class redemptions using the 2-4-1 voucher to Gold members only is a disappointment.

A few good questions on the credit cards came up.  Because I assume other readers may have been thinking the same way, I thought I would run through them today.  I have run this article past Virgin Atlantic and they have had input into the answers, although they can’t comment on the future of the MBNA cards.

“Can the Premium Economy upgrade voucher be used by two people – upgrading one leg one way – instead of by one person upgrading a return flight?”

Yes, you can do this.  The old MBNA vouchers worked this way too.

“Does the 2-4-1 flight have to originate from the UK?”

No, which is an advantage over the British Airways 241 voucher.  This opens up an interesting opportunity for booking very cheap one-way flights from Hong Kong, throwing away the return leg of the voucher, because there are no carrier surcharges added by law.  One-way tax on a Virgin Atlantic flight from Hong Kong to London is just £29!

“How are miles calculated?”

It is driven off your total monthly spend.  It is not ‘per transaction’ so you are not being ripped off by £2.99 transactions being rounded down to £2.

“Can you add a supplementary card?”

Yes.  You can include one supplementary card in the application and add up to another two separately.

“Does Virgin Money have an app for managing the Virgin Atlantic credit card?”

No.

“Can the Virgin Atlantic credit card be used with Apple Pay?”

No.

“Can you cancel the card and reapply later, getting another sign-up bonus?”

This isn’t clear, and I suggest will not become clear for at least 18 months as people cancel, leave a gap and then try again.

“Is the annual fee on Virgin Atlantic Reward+ card refunded pro-rata if you cancel?”

No.

“If I book a redemption flight using the 2-4-1 voucher and need to cancel it, will I get the voucher back?”

Yes, it is the same policy as the BA Amex 2-4-1.  You will get the voucher back to re-use but the expiry date will remain the same.

“Does Virgin Flying Club offer household accounts which would let me and my partner pool credit card points?”

No, unless you have Flying Club Gold status.  Although, of course, you can book outbound flights from one account and inbound flights from another account.

“Will MBNA offer me a pro-rata refund of my annual fee on the old Virgin Atlantic credit cards, assuming your guess is right and they soon close?”

My personal view is, almost certainly, yes.  Barclaycard did this when they closed the old IHG cards, and more importantly MBNA did it with me when they closed my BMI Diamond Club cards.  They really have no choice, because MBNA would have known the closing date when they billed your renewal fee so they would clearly be operating dubiously to take your money and not then refund it.

“Do the Virgin Atlantic credit cards have a foreign exchange fee?”

Yes they do, at 2.99%.

“Is there a refer-a-friend scheme?”

No.

“Does Virgin Atlantic offer a status match which would allow me to match my BA Gold and therefore use the 2-4-1 voucher in Upper Class?”

No.

“You said that Virgin Money will let me have both cards as long as there is a few months gap between applications.  Which one should I get first?”

My view is that you should apply first for the one you want to keep for the long term.  Virgin Money could change its mind at any stage on letting people have both cards and you don’t want to be stuck with the wrong one.  Remember that Virgin Money doesn’t have any previous experience in rewards cards and isn’t used to card churning, people wanting multiple versions of the same card etc.

The application pages are here for the free Virgin Atlantic Reward and here for £160 Reward+ credit cards.  My two articles from yesterday describing the package of benefits are here and here.  The main marketing website for the Virgin Atlantic credit cards is here.


How to earn Virgin Points from UK credit cards

How to earn Virgin Points from UK credit cards (April 2024)

As a reminder, there are various ways of earning Virgin Points from UK credit cards.  Many cards also have generous sign-up bonuses.

You can choose from two official Virgin Atlantic credit cards (apply here, the Reward+ card has a bonus of 15,000 Virgin Points):

Virgin Atlantic Reward+ Mastercard

15,000 bonus points and 1.5 points for every £1 you spend Read our full review

Virgin Atlantic Reward Mastercard

A generous earning rate for a free card at 0.75 points per £1 Read our full review

You can also earn Virgin Points from various American Express cards – and these have sign-up bonuses too.

American Express Preferred Rewards Gold is FREE for a year and comes with 20,000 Membership Rewards points, which convert into 20,000 Virgin Points.

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express comes with 40,000 Membership Rewards points, which convert into 40,000 Virgin Points.

The Platinum Card from American Express

40,000 bonus points and a huge range of valuable benefits – for a fee Read our full review

Small business owners should consider the two American Express Business cards. Points convert at 1:1 into Virgin Points.

American Express Business Platinum

40,000 points sign-up bonus and an annual £200 Amex Travel credit Read our full review

American Express Business Gold

20,000 points sign-up bonus and FREE for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Virgin Points

(Want to earn more Virgin Points?  Click here to see our recent articles on Virgin Atlantic and Flying Club and click here for our home page with the latest news on earning and spending other airline and hotel points.)

Comments (145)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Will Avery says:

    How will the Flying Blue/KLM/AF partnership work in practice? Will it be a case of having to call and usually “computer says no” for any partner airline or will there actually be a proper booking platform? Will the KLM/AF partnership extend to their partners e.g Garuda?

    • Leo says:

      These are the answers we are all waiting for – we simply do not know yet.

      • Will Avery says:

        Thanks.

        • Will Avery says:

          Most airlines operate pretty backward computer systems when it comes to redemption bookings. Don’t know if this is deliberate or lazy?

  • JPV says:

    OT: New SPG amex arrived and I’m trying to activate it while logged into my online account. Getting the message:

    Unfortunately, the Card you entered cannot be linked to your existing Online Services.

    Please create a new User ID and password below.

    Tried several times. Don’t fancy creating another account. Anyone else ever run into this?

    • JPV says:

      Never mind – solution was as simple as logging out before attempting to activate card, then logging back in when prompted.

      Hoping this comment might help the next person who has to google for it 🙂

  • Jack W says:

    I asked a question in the comments yesterday that I since clarified with Virgin Money – if you get the Rewards+ card, you _will_ get free in-flight wifi via Boingo on VS flights that have it (and possibly some other carriers too but unclear).

  • Dickie Branson says:

    Problem is Virgin is just a brand name. Reading his books on many flights a company is formed, shares created and they technically use the name Virgin. Virgin Bank is a totally separate to Virgin Atlantic which is totally separate from Virgin Holidays etc etc. Designed such that if Virgin Atlantic collapsed they can’t touch other Virgin brands. Also Branson keeps 51% and sells stakes to others limiting liability.

    So Virgin Money has to pay Virgin Atlantic for the miles it gives away. Business is business so it will choose who it wants.

    • David says:

      Another (if you don’t mind me saying) rather arrogant post from you Dickie.

      Many (most?) of us here are well aware of the structure of the Virign Group, and general questions around brand and other IP licencesing, etc. Also the many clever owenership strcutures you need for a wide variety of reasons – in the aviation terms this also often includes restrictions on foreign ownership.

      It is actually you who ‘doesn’t get it’ – as it were. We are not talking about people with perfect ‘creidt scores’ (which are merely statements from third parties) being offended at their rejection – because they are not wanted.

      We are actually talking about people who Virgin Atlantic and Money actually BOTH want, but who are being rejected because the Virgin Money algorithms do not have the experience and nuanced understanding of what a highly desirable client wants.

      Many of us work (at high levels but with knowledge of the detail) in banking and finanical serivces industries, we know about these kinds of systems, and the problems regularly faced. Also questions of lending and risk profiles, questions of systems etc.

      • Alan says:

        To be fair HFP has a readership in the 100,000s, I’m pretty sure there are probably more of us that aren’t bankers (Oxford dictionary definition – not rhyming slang)

        • Will Avery says:

          :))

        • David says:

          I’d bet most (i.e. a majority) of the people reading this site know more about the basic nature of the virgn group / brand, than the OPs comment suggests.

      • luckyjim says:

        I’m struggling to think of a valid reason why the algorithm would be correct to reject an applicant for, say, Virgin’s Travel Credit Card but should be modified to accept that same applicant for the Virgin Atlantic card.

        Having also worked with similar system I think it’s far more likely that the algorithm just isn’t very good and has been rejecting highly desirable customers for years. Not nuance. Just incompetence.

        • Mr Dee says:

          mbna credit system vs virgin money credit system

        • David says:

          luckyjim – to an extent I do agree with you, but I also disagree, let me explain!

          The algorithm would certainly be behaving the same way (if given the same input data) we are all agreed on that.

          As a result, I do agree – to an extent – that it would have (in practice) been behaving wrongly/badly for them on ALL previous products they have been receiving applications.

          However, in the absence of any loyalty points on the card, AND in the absence of any other factors (such as having a bank account, savings product, mortgage, etc) why would random highly affluent people be seeking to open standalone credit card accounts with Virgin money?

          I do not dispute for a second that some people certainly will have done so – that is obvious, but the numbers will be comparativly minuscule. They will have been going to other dedicated providers with products (Amex, MBNA, etc) – or their current account provider(s).
          – And people who have existing products with Virgin Money (as some higher afluent people will) is unquestionably a different circumstance for the algorithm.

          So, I do believe, they simply won’t have the data OR the volume to see the nuances in terms of stand alone application.
          But I repeat again, to this extent, and subject to the caveat below, I agree with you it would be wrong in all other card products.

          The caveat where I do disagree is that this product is clearly inherently different (from a Virgin Money perspective) to most other products they might provide.

          This product can be almost a loss leader – it is clearly revenue neutral (at best) – because of the client base it attracts (who they will hope to cross sell other services to). And as a result the client base they want to pickup will be very different.

          I don’t doubt the Virgin Travel Credit Card – with 0% FX – is designed (to a limited extent) to compete in the market place (who they will hope to sell other services to). But it will mainly keep people ‘in’ virign money – there are other 0% FX card providers, nothing else the card has will appeal.

          sorry the pains of editing on a small screen, in summary
          I do agree the algorithm to an extent will be wrong.
          But the volume that is a manifestation of that problem will be tiny before now.
          Also, crucially, this is clearly designed to draw people in – so the target demographic will be different to most of their other products, and different to the Virgin Travel card too.

          hope that makes sense. – sorry for length.

      • Leo says:

        Seriously you think “many (most?) of us here are well aware of the structure of the Virgin group” – are you having a laugh? I haven’t got a clue. All I know is that I pay my bills by credit cards and buy the odd thing on the internet. It’s only a points website (sorry Rob – it is the best one btw).

        • David says:

          i was referring to the people talking about credit cards and loyalty points in the comments.
          Not the readers of the site – to which the OP, in their second post, was clearly interacting with.

    • Rob says:

      Yes and no. The various Virgin businesses understand that there are valuable synergies in working together even though, commercially, all the deals need to make sense. Best to see it as a “most favoured nation” policy.

    • David says:

      Sorry for my rather harsh reply. I don’t think your posting under a pseudonym helped in how I read your post. (I assume Dickie Branson is a pseudonym – if you do share a name with SRB then you have my sympathies!)

      There will be plenty of casual readers of HFP who don’t know about the nature of virgin group, but I would expect the knowledge level to predominantly be far above the population at large – not least due to following the changing ownership of Virgin Atlantic, but also the ownership differences between the Virgin branded East and West cost train franchises.
      That is before you consider the generally more affluent nature of premium travellers – who make up a demographic of this side. People who generally follow the business world to an extent, and read the papers, etc.

      But I am sorry for being harsh. Long day dealing with madness.

  • Sammyjlb says:

    Thanks so much Rob !!!!
    My husband and I were both rejected yesterday for the cards but after asking for your help this morning I’ve just had a phone all to say the cards are on their way !
    When I asked why we could have been rejected ????‍♀️ I was told that it could be related to the fact that we own rental properties ?… never heard that one before but glad it’s sorted now.
    Thanks again
    Sam

    • Lolmil116 says:

      I am pleased it worked out for you in the end. I was referred yesterday and got the rejection email today, yet my wife was approved immediately yesterday. I know we will have individual credit scores, etc… but we both have excellent ratings with Experian, earn decent money and the like so it really does seem odd as there is no reason I am aware of to be rejected. At least I will get a secondary card and when I can’t use my Amex can earn her a few miles in the MasterCard!

    • John says:

      Am completely baffled. How on earth would they know that you own ‘rental properties’? (which I assume are not your actual home address)

      Is that a question they ask at the application stage? Do you own any rental properties??? Surely not!

      Do they ask if you own a car or boat or motorbike?!!

      • Genghis says:

        Source of income?

      • Sammyjlb says:

        It’s not a question on the application but they could see on our credit report that we had extra mortgages and it somehow messed with the figures and so “ computer said no “. Thankfully human intervention corrected the error.

  • Master George says:

    O/T (because comments on the SPG card are closed)

    On the SPG Amex: “You receive a pro-rata refund if you cancel.” – Cancelled today and full balance (inc. £75 fee on statement) taken by debit card at cancellation. How/when does the refund appear? What would happen if you didn’t have another Amex card for them to credit?

    Thanks

    • AndyW says:

      Takes a few days from memory. They will send you a cheque if you don’t have another Amex (or if that’s your preference)

    • roberto says:

      Generally if I am cancelling any Amex I wait until the bill is generated and then phone to cancel. They close the account the same day, credit the pro-rata normally fee a day or so later ( check online ) and then I settle the account or or before the due date.

    • Grimz says:

      They will send you a final letter with what you are owe on a pro rata refund. Be aware, you have to call them for the refund and will get this by Cheque if you don’t have another Amex card. They won’t automatically send you the refund.

    • Mr Dee says:

      took a day

  • r* says:

    OT – Have AMEX removed the Melia night vouchers now? searching for melia on membership rewards page now turns up nothing and the url I was using previously says not found.

  • Lolmil116 says:

    I am pleased it worked out for you in the end. I was referred yesterday and got the rejection email today, yet my wife was approved immediately yesterday. I know we will have individual credit scores, etc… but we both have excellent ratings with Experian, earn decent money and the like so it really does seem odd as there is no reason I am aware of to be rejected. At least I will get a secondary card and when I can’t use my Amex can earn her a few miles in the MasterCard!

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