TODAY ONLY: Book LEVEL flights from Gatwick to Vienna at 2p return

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• mike says:

  5 Jul5 July 11:59

  Hey, IAG, would you like some cloud computing to handle peak loads?

  Presumably this will be causing problems for Vueling customers doing e.g. online checkin…

  Amateurs.

  • londonsteve says:

    5 Jul5 July 12:08

    +100. These IT sagas really are shaking my faith in the whole airline. If their IT department runs like this, then what about other more safety critical aspects? Has the cost cutting mentality of Walsh and Cruz just gone a step too far? Other budget carriers operating on a wafer thin margin are able to offer stable websites and apps that respond reliably even when having to cope with flash sales, etc.

    These guys need to wake up to reputational damage that is being done to the IAG brand. I simply won’t bother with Iberia offers in the future after last weekend’s saga, nor flying with Level, knowing the Austria sub is Vueling in disguise, delay and strike prone as they are with clearly absolutely rubbish IT back end. One potentially very regular customer already lost.

    • shd says:

      5 Jul5 July 12:19

      Why would you NOT compare one department with another in any business group?

      We know IAG are quite happy to cut back purchasing and maintaining de-icing machines at LHR, they’ve got cost-cutting in their DNA, don’t you know? 😉

    • Paul says:

      5 Jul5 July 12:42

      Most of their IT department got outsourced 3-4 years back to TCS. Outsourced IT department tend to focus on keeping the lights on rather than driving business wide transformation

    • Thomas Howard says:

      5 Jul5 July 13:11

      Spanish IT at its best, BA, TSB, Vueling,…

• Kathy says:

  5 Jul5 July 12:02

  So, if the website has gone down for everyone attempting to snap these up, does that mean the tickets are just sitting there in the system still, with no-one able to buy them?

  • Alfie says:

    5 Jul5 July 12:35

    Probably app being bought by IAG staff

• chris says:

  5 Jul5 July 12:05

  Server Error in ‘/’ Application.
  reminded myself why I avoid vueling 🙁

• Philip says:

  5 Jul5 July 12:07

  Ditto.Not a good look.

• Optimus Prime says:

  5 Jul5 July 12:09

  Crashed when making the payment.

  Now the flights I’d chosen are no longer available 🙁

  • Jonathan Dowe says:

    5 Jul5 July 12:14

    How did you even manage to get on the site?

• Luca says:

  5 Jul5 July 12:10

  This is a disaster, IT problems galore.

• JDE says:

  5 Jul5 July 12:14

  Website not working at all.

  I hope their pilots and mechanics are better than their IT team…

• Sarah says:

  5 Jul5 July 12:14

  Managed to get into site earlier, but couldn’t get beyond putting dates in, now just get the Site under Maintenance message.

  On a separate subject, BA First flights to Cape Town are going for £2,000 in early 2019 https://www.flyertalk.com/forum/premium-fare-deals/1918271-ba-lhr-cpt-2025pp-return-2-pax.html

  Says it’s part of a promotion, and T&C’s state this, but who knows if BA will pull them

  • Rob says:

    5 Jul5 July 12:28

    Seen this, will cover tomorrow

  • Graham Law says:

    5 Jul5 July 12:55

    A million thanks Sarah. Booked for 10 days in Jan at £4050 for two.

    • Rob says:

      5 Jul5 July 13:43

      It is substantially cheaper if you book a ‘flight and car’ package on BA Holidays (I got it down to £1822 with 7 days of car rental). Perhaps use the 24 hour cooling off period to cancel?

      • Sarah says:

        5 Jul5 July 14:15

        Do you still get the 24hr cancellation period when you add a car?

        • Rob says:

          5 Jul5 July 16:00

          Not sure, but this offer should stick around for the rest of the period it is meant to be around so no need to panic book. As a BA Holiday you can just pay a deposit anyway.

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