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British Airways Club Europe catering …. it’s coming home

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According to rumours on Flyertalk, which have been confirmed by a British Airways short-haul crew member I know who has seen the in-house presentation, the new Club Europe catering – rolling out from mid September – sees the return of scones to Afternoon Tea.

In fact, you can pretend that the last 18 months was a Dallas-style dream.

It’s goodbye to getting wine in tiny portions from full-size bottles – the individual bottles are returning (champagne remains in large bottles on longer routes, smaller bottles on shorter routes)

New British Airways Club Europe catering

It’s goodbye to the bizarre new zonal system which downgraded the catering on BA’s core European business routes – the old banding system returns

It’s goodbye to being served your meal a course at a time on longer routes

What is NOT going away are the small trays, due to storage issues with the refurbished and new aircraft.   Your wine glass will also be pre-loaded onto the tray.

This means – on longer routes where the main course will no longer be served separately – you will receive a tray with lots of very small plates on it and a wine glass.  That said, BA’s portion generally did not fill the plate space available …..

In all seriousness ….

We are told that the catering budget for Club Europe has been increased.  What is provided should be of higher quality than what went before.

We are also promised more frequent menu rotations.  Apparently the meal choices will be changing every two weeks, instead of every three months or so.

On longer routes where there were historically two hot options, an additional third cold option will be added.  This is being done for logistical reasons (the ovens only take 48 meals at once and a full cabin can be 50+) although it has the benefit of also increasing choice.

As usual with British Airways, the proof of the, erm, panini is in the eating.  However, as all of the cuts to long-haul economy catering have now been reversed, there is some hope here.


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Comments (88)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Catalan says:

    Grrr. I quite liked the main course being served separately on the longer routes.
    Glad the scones are ‘coming home’ though.

  • TT says:

    When making changes to catering and other aspects of their product BA is always keen to mention that ” after listening to our customers we…..” So many changes are then overturned a few months later? Seems like they are listening to the wrong people when taking advice, seems like they are listening to their financial department rather than their bill payers.

    • Anon says:

      I am aware though that a few months back they used their market research company to undertake some research on CE catering, including a survey and – for some – an additional webchat (I think they did quite a few) asking for more detailed opinions. Can’t disclose what was said, but some strong opinions were offered, especially on the scone and panini front!

      • Rob says:

        The chicken one I like, but not spicy beef. The veggie one I find bland.

  • Sam Wardill says:

    Looking forward to the Lightning Seeds song redux.

  • Ross says:

    Afternoon tea was vile. No thanks.

    • Frenzie says:

      I don’t know what was vile about it.
      You must have a far too glamorous life.

  • William says:

    Pleased to hear that BA are spending more on CE food but dismayed at the return of the vile sugar and fat laden afternoon tea!

    • Rob says:

      It’s the same afternoon tea as currently but with added scones – which I personally missed.

  • James says:

    Not often there’s a good news story about BA. Well done BA.
    However it is a bit like ‘New Coke’…..they created the problem themselves and then get a good news story when they simply go back to doing what they were before !!!

    I wonder how much the ‘experiment’ cost them compared to having just kept things as they were ?? Or perhaps they did save some money overall but I doubt it.

  • @mkcol says:

    Hopefully will have rolled out to my Chania flight on 6th October!

  • Ian says:

    If pax don’t like the “fat and sugar laden” scones then they can leave them but I will certainly welcome them (and the clotted cream?) back in place of the piece of cake we’ve been served.

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