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What Curve Card’s email yesterday about ATM cash machine usage means

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(EDIT:  Curve has changed a lot since this article was published.  Please do not rely on the information here.  Instead, please click here to read our detailed 2020 Curve review, which includes a link for a free £10 credit when you sign up.)

If you have a Curve Card, you will have received an email from them yesterday which you may have found a little confusing.

There is a big Curve announcement coming this week which I will cover on Thursday morning.  If you don’t know about Curve, I will run a full explanation in that article.  You can also learn more in this HfP article.

I spoke with Curve’s CEO yesterday to get an understanding of what is going on.

Curve card ATM changes

As many Curve cardholders have discovered, Curve has a decline rate which is higher than standard credit cards

A key reason for this is that all Curve transactions carry the same merchant reference code.  Standard credit card transactions are coded based on the type of retailer or, for big companies, the exact retailer name.  Unfortunately, when your underlying credit card issuer sees transaction after transaction coming through marked as ‘general’, it can trigger fraud concerns.

In order to improve acceptance, Curve transactions will now carry a merchant reference code which reflects the underlying transaction.  Your underlying credit card company will now see a mix of retailer types coming through instead of just ‘general’, ‘general’, ‘general’ etc.

Another upside here is that it will trigger sector-based and, for large retailers with their own merchant code, company-based promotions.  For example, the HSBC Premier World Elite Mastercard – until the end of the month – offers a £20 Uber credit for a £500 airline transaction.  A bonus like this should now trigger if you paid with Curve as it would now carry an airline merchant code.

However …..

As part of this recoding, ATM withdrawals made using Curve will now be identifiable as cash transactions by your card issuer.

It is important to note that, short term, my understanding is that there should NOT be charges for making ATM withdrawals with Curve.  However, over time, it is possible that individual credit card companies will make changes to treat these transactions as cash withdrawals.

ATM withdrawals made using Curve when it is linked to a debit card will continue to be free regardless.

We have seen the same thing happen with Revolut.  Some credit card companies have changed their terms and conditions recently to treat Revolut transactions as pseudo-cash, and so incurring cash withdrawal fees.  Other credit card companies have not, so you can load your Revolt card from those credit cards and have it treated as a purchase, earning miles and points.  Our main article on Revolut including a HfP special offer for applying is here.

Conclusion

For now, you should be able to continue making £200 per month of ATM withdrawals with Curve Card and have them treated as a purchase, earning miles and points on the underlying card.  Keep an eye on your emails and card statements, however, as you may receive notice from your underlying issuer that this will change.

You can find out more about Curve in this article.

Curve will pay you £10 for trying it out if you use our link.


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Comments (270)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • The Original Nick says:

    Can someone remind me of the £200/ month ATM withdrawal limit rule please? I received my new curve debit card a while ago and used it last week in France to withdraw 200€ which was linked to my IHG CC. I’m going to Dubai tomorrow and will need DHS. If I withdraw from an ATM with my Virgin CC linked to my curve card will I be charged?

    • Genghis says:

      Withdrawing cash abroad on Curve is not a great idea full stop. Use Starling.

      • David says:

        It could be a great idea if you switched the currency of the underlying 0% FX card to e.g. Euros, and then it would go through as a purchase with zero fees.

        No idea what happens with the new Curve rules though.

      • Joseph Heenan says:

        I’m not sure why? At least so long as you have an underlying card that earns back 1% or more in points to cover the fee.

        • Genghis says:

          On a £200 withdrawal, there’s a 1% fx fee so £2 and a fixed £2 atm fee so £4 or 2%…

    • The Original Nick says:

      *Dhs

  • nigel whitehouse says:

    I have already given up on this card; the main reason I took it was to pay HMRC but I could never get it to work for this.

  • Jeki says:

    And they closed the comment below the blog the broke out this news in a “exciting new technology” tone.

  • Rts says:

    Haha.. will comments get moderated here too?

    • Stuart says:

      Comments are already moderated when people complain about loopholes being mentioned.

  • Alan says:

    Their comms on this has been bad and they seem to recognise this. They also admit that many card issuers still won’t offer targeted bonuses as the transaction has gone through a payment intermediary. I’ve never had a decline issue with Curve, so surprised to see that mentioned. Overall doesn’t seem like a positive change – certainly seems to be one that worsens rather than improves transparency for users as to whether they’ll be charged or not. Will be interesting to see on Thursday what more is announced to offset this.

  • Nick C says:

    I used my Curve linked to Creation IHG in Tesco today in Malaysia, no problem. Tried an an ATM cash withdrawal to see if Creation charged a fee and the transaction was declined twice. That’s not happened before. I use that CIMB ATM to make small withdrawals quite regularly so this is unusual.

    • Liz says:

      Don’t use your Curve/IHG card for withdrawals abroad. I changed mine to AUD when in Oz and it treats it like an online payment so only 2pts instead of 4pts and you get charged FX fees. Lesson learned.

    • Alex Sm says:

      I had a similar issue in Indonesia and also had declines from 4 or 5 ATMs. Finally had one which worked with Curve and the explanation later given by Curve is as follows:

      “This happened because the ATM machine used magstripe as the verification method. We don’t allow withdrawals at these ATMs because the outdated technology is vulnerable to fraud.

      Here is a link to help you find a chip & pin Mastercard ATM which you can use with your Curve card: https://www.mastercard.us/en-us/consumers/get-support/locate-an-atm.html

  • New Card says:

    The HSBC/Uber offer referred to in the article expires on 30 September, FYI.

  • James knox says:

    This has been a poor Curve comms strategy. The blog post went live a day before the changes and the email went out after the changes were imposed. Which is surprising as I thought the handled the comms around the Tesco credit card changes earlier this year really well.

    It’s disappointing about the cash withdrawal changes as I have used that aspect of Curve the most – will see what the announcement is on Thursday as to whether I retire the card completely

    • Rob says:

      You are missing the point. It will take months, if ever, for most card issuers to start charging for ATM withdrawals as it probably requires new T&Cs. No rush.

      • Lee says:

        Months?

        If it shows as cash it will be immediate.

      • callum says:

        You keep say that people aren’t thinking things through or are missing the point, yet you always include qualifiers like it will “probably” require new T&Cs – implying you aren’t as actually as certain as you are acting!

        I looked through the terms and conditions of my Nationwide card and it seems to me that they allow them to charge for this use. You seem to be making the assumption that all T&Cs specifically state the charges are for “ATM withdrawals with your card” – they don’t.

        ““Cash advance” means a transaction identified to us as a cash transaction, such as
        using your card or card details to obtain cash.”

        • Rob says:

          I just extrapolate Revolut. As they let you withdraw £250 a day on a credit card – 3800% more than Curve each month – it is a fair comparison.

        • callum says:

          I’m afraid I don’t follow the logic there? How does Revolut allowing higher cash withdrawal amounts affect how credit card companies classify Curve ATM withdrawals?

          And doesn’t Revolut require you to top it up? I guess if they are reporting the credit card top ups as cash transactions but they aren’t being charged as one then that’s relevant though.

        • Peter K says:

          +1 on the qualifiers. “Should not” ” my understanding is” are not reassuring comments. Be careful not to defend something that may come back to bite you.

        • callum says:

          So just to double check – Revolut is reporting top ups to the credit card companies as being cash advances?

        • Callum says:

          I’m well aware it’s happening. How on Earth can you extrapolate from Revolut if you don’t know how they’re reporting these transactions? If Revolut is reporting it as a purchase then there’s no way you can compare it to Curve, which isn’t.

          Your advice is seriously dodgy and you shouldn’t be so flippant telling people to “think things through”. It’s you who needs to do the thinking!

          • Rob says:

            You have no faith Callum 🙂 You spend enough time with this stuff and you can generally predict outcomes. Should any HFP reader inadvertently be hit with a whopping £3 fee as a result of bad guidance I will happily refund it. We have paid out substantially more in the past, on a goodwill basis, to make readers whole when our guidance is off.

      • Nick M says:

        I don’t have them to hand, but when the Hilton Barclaycard amended their T&C to allow charges for topping up Revolut et al they seemed rather general/all encompassing?

        • Doog1000 says:

          When Rob says you can withdraw £250 per day from Revolut bit confused – for a basic member the monthly cash withdrawal limit is £200 before fees apply – however it does seem that you can top up revolut to any amount using your credit card and then withdraw back into your UK bank account without any limits – am I missing something?

        • New Card says:

          I think £250 per day used to be the limit. Now the whole thing is more dynamic, no limits but subject to source of wealth verification.

    • Geoff says:

      Yes. Certainly IHG charge as cash

      • Genghis says:

        Was that a charge put through on the statement today? The first announcement I read (on Friday) was that the changes would take effect from Saturday but that seems to have changed to now read from Monday (yesterday). A cash withdrawal yesterday would only clear tomorrow…

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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