Avios confirms that you can keep your 2nd Lloyds credit card upgrade voucher sent in error!

Links on Head for Points may pay us an affiliate commission. A list of partners is here.

On Friday we explained how many Lloyds Avios Rewards cardholders had unexpectedly received a 2nd annual upgrade voucher in their avios.com account.  Click here for that story.

Avios has now made a statement on social media about this.

The bad news is: it was a mistake

The good news is: you can keep the voucher!

See the message below, sent to a HFP reader:

(Want to earn more Avios?  Click here to visit our home page for the latest articles on earning and spending your Avios points and click here to see how to earn more Avios from current offers and promotions.)

Hyatt stops offering Oasis home rentals - but Marriott expands with Hostmaker!
Heathrow Airport fined £1.6m for fixing car parking pricing with Arora at Terminal 5

Click here to join the 15,000 people on our email list and receive the latest Avios, miles and points news by 6am.

Nutmeg ad
Amazon ad
About Head for Points

We help business and leisure travellers maximise their Avios, frequent flyer miles and hotel loyalty points. Visit every day for three new articles or sign up for our FREE emails via this page or the box to your right.


  1. I’ve got one sitting there valid until October 2019. I’m still confused at what’s happening with Avios.com – will this voucher still be redeemable in, say, March 2019 and will you still be able to do so via the website?

  2. OT just booked MAN-MAD business using Avios IB express 15000 x 2 looks like the only benefit is choice of any economy meal for free.
    1 can I cancel within 24 hours for full refund of avios and cash.
    2 anyone done this flight and is business booking a waste.

  3. Ronster says:

    Good evening everyone.

    Hope your all well.

    Can anyone tell me if the Lloyds upgrade voucher, can ONLY be used by the primary credit card holder?

    Can the additional card holder also use the voucher for an upgrade?



    • can be used for a BA return for one person (only the named Avios account holder)


      for two one-ways (on same flight) for two people

    • It doesn’t need to be the person traveling, I’ve booked in other people’s name before

      • Ronster says:

        Hi Lev.

        When making this booking for someone else did you ring BA or can it be done online?


        • I booked for someone else by phone.

        • By phone! Was a month ago (it was a voucher in my dads name which I used for myself)

        • Ronster says:

          Hi Lev

          Thanks for that

          But unless the terms and conditions have changed recently, only the primary card holder can cook an upgrade return ticket. Just spoke to a manager at Avios Customer services.

          Did you book it calling BA?



  4. Does anyone know if I book dub ord jfk with the first leg on EI, this booked on the AA website, would this earn BA tier points? Thanks.

  5. Rob,
    Thanks for the heads up on this one.
    I’ve a requirement to get to Cairo next month and redeemed my voucher for an upgrade to club (ABZ-CAI) This route switches to an A321 for the winter timetable and with no WTP it’s a great deal at 20k avios and £370 in taxes. The BA cash fare for the exact dates was £3542 !

Please click here to read our data protection policy before submitting your comment.