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What it’s like to fly Air Belgium business class when you’re expecting British Airways Club World

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If you are due to fly to Abu Dhabi in the near future, you may be in for a surprise.  Air Belgium has been standing in for British Airways due to its problematic Boeing 787-9 fleet.

Reader Gill recently took this service and dropped me a note with her thoughts.  The key fact is that, despite flying on what is basically a Finnair cast-off Airbus A340, it is better than Club World …..

  • The crew are employed by Air Belgium and the cabin is branded Air Belgium
  • Service is the standard Club World offering
  • White Company bedding and washbags are offered, as per Club World
  • The seats are good, comfortable and with a novel massage feature

  • The crew are “incredibly delightful” – “I got a welcome as a Gold member (can’t remember the last time that happened) and they also came and spoke to me to reassure me that my Gluten Free Meal was on board.  They also spoke to each passenger to wish us well and hope we enjoyed our flight before landing.”
  • Staff numbers seemed a lot higher than on a normal Abu Dhabi run, with six in Business Class

The downsides Gill noted were:

  • The in-flight entertainment is rubbish – a selection of about 10 films and nothing else (take your tablet and load it up)
  • The staff were incredibly nervous and slow with the service
  • For those that like to purchase duty free there is none on board

Gill concluded:

“I would fly this service again and want to reassure people who may feel they are getting a budget airline.  It’s not BA or a brand new Dreamliner that’s the real downside, but the staff and their mode of operation really impressed me.  I do think that some BA staff could take a leaf out of the Air Belgium staff who were happy to help and really pleasant.  They made sure each and every passenger was well catered for.  The Air Belgium substitution is not an ideal situation, but its also not to be feared.”


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How to earn Avios from UK credit cards (April 2024)

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In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

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You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points. These points convert at 1:1 into Avios.

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You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus.

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Comments (197)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Max says:

    The biggest issue with Air Belgium is that there is no first class.

    So first class are downgraded and that pushes business passengers to Economy.

    We had our plane to Dubai changed, so had to swap flights to preserve our first class seats as the compensation was next to nothing.

    • Anna says:

      Surely Air Belgium would have had to give you the 75% of the price of the downgraded leg as per EU regs?

  • Philip Walsh says:

    So I keep forgetting to play the Marriott game, only get reminded if I read your emails in the morning.

    Well I am so glad you are reminding people because I just played and won 10,000 points!

    Thanks for the reminder!

  • Tim C says:

    No Free 500 Avios on my Amex BA account, the only offer I see is for Hacket.

    • Matt says:

      Hackett offer is great if you’re serving in the military (or shopping with someone who is) as you get 15% discount in-store, and then another 20% back on Amex. I had a little spending spree on Sunday!

  • William Kerr says:

    Rob thanks a lot for the 500 points on my BA Exec Amex still running the offer at 09.20 today and able to sign up – hope you get a good replacement for Anneka Bill

  • MD says:

    Re problematic 787-9s – oh dear, I’m flying to the Seychelles next week in first, on a 787-9. Was looking forward to it. Has the Mahe route been affected by this? Will be a little miffed if we’re forcibly downgraded to club on an Air Belgium flight.

    • ChrisC says:

      BA has chartered ONE air Belgium plane to do the Abu Dhabi run and no other routes.

      I’m sure Rob has written about that on the very recent past.

    • Shoestring says:

      I wouldn’t be miffed to get 75% compo for the downgraded leg

  • Andrew says:

    Ok, so just done the daily draw for Marriott…

    According to the screen, I won an entry to the prize draw.

    According to the email I won 500 points.

  • Whizz68 says:

    OT: I have a Amex gold credit card and I have applied for a Amex platinium card. Will I receive the sign up bonus of 35,000 Membership reward points? I cannot see the track progress bar on my account and it says my points are linked to my gold credit card. Thank you.

    • Alan says:

      No. You won’t receive bonus points if you already hold a card that gives awards in the same “currency” – in this case its MR points.

  • Bonglim says:

    FYI my platinum card has 6% off at Morrisons – which I suspect will include gift cards as they are put through the till.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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