You can now redeem Virgin Atlantic miles again for Necker Island holidays

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• lgflyer says:

  4 Nov4 November 15:08

  I was booked in one of the flights from LHR that was cancelled so my booking has now been moved to LGW.
  Since this was a cancellation, my understanding is that I could ring BA and get my booking refunded in full or changed to another date from 3 days before to 14 days after the original booking, right?. And is there should not be a deadline to do this, so I just wait until a few days before the flight (even the day before? or same day?) and if my plans don’t work ring up and get my booking refunded blaming BA for cancelling the LHR flight?

  • Anna says:

    4 Nov4 November 15:42

    I had a flight cancelled this summer, and was told by BA that once I had accepted the alternative they were offering, I would not be able to cancel it (they can, but you can’t, hey ho). So it would be worth checking whether leaving it a certain amount of time allows them to decide that you have accepted the alternative.

    • lgflyer says:

      4 Nov4 November 16:20

      Yes, I presume that if you explicitly accept the change, there is no way back. But if you never contact BA re the schedule change until a few days before I don’t see how they could refuse a refund or change…
      Guidelines here:
      https://www.britishairways.com/en-gb/traveltrade/bookings-policies/policies/standard-customer-guidelines

    • Chris says:

      4 Nov4 November 17:14

      Does anyone know for certain what the position is on this?

      If BA move a flight does that in effect render it cancellable provided you don’t actively accept the change?

      • Shoestring says:

        4 Nov4 November 17:42

        For BA it’s 2 hrs+

      • lgflyer says:

        4 Nov4 November 17:56

        In this case as there is a change from LHR to LGW, I do not think the time difference matters. Looking at the guidelines it is not an schedule change but a cancellation.

      • Shoestring says:

        4 Nov4 November 18:02

        @Igflyer – yes, BA have treated the London airports as the same airport in these circs. But you don’t have to accept that.

        They will give ground to you if you appeal. Yet again: 95% of people will accept what BA say first time & walk away.

        No need to be a patsy.

  • Lady London says:

    4 Nov4 November 19:18

    IB have cancelled a flight in more than two weeks’ time. The replacement flight is nearly 3 hours later on the same day. It lands at T5 exactly conforming to MCT for the following flight. However MCT between these 2 flights is unrealistic at T5 ( I know T5 and which gates it is likely to be, well enough to know. Even though the new timetable conforms to MCT, I am highly likely to miss the flight I am connecting to at T5. There’s absolutely no margin for lateness landing at T5 as well.

    The consequences of missing my connecting flight at T5 would basically ruin the trip as it;s very short out and back but longhaul. I’d take no pleasure even in charging Iberia 600 euros under Eu261. (and the reason for missing my connection might not even qualify under EU261 on the day as it will be winter and weather).

    What are my rights? Can I request to do the leg to T5 the night before and have IB pay the extra hotel night at LHR? I just know I am going to miss my flight out of T5 due to not enough time left on the incoming.

    • Shoestring says:

      4 Nov4 November 19:32

      I see both posts. I think you’d have to discuss it with them. No use to you (offered unsuitable replacement) if you miss the connection. I gather that BA can actually be reasonably helpful if you suggest alternative solutions, so offering to go a bit earlier & sleep in a hotel might be OK.

  • Lady London says:

    4 Nov4 November 19:22

    You can also ask for a re-route (different way of getting to the same destination and an acceptably close time). More likely to be accepted more readily if your proposed re-routing is on same airline (and I’d consider IB as the second leg pretty much equivalent to BA). Do you work as to the alternative(s) before you call and request them.

    As Anna mentions you get one shot. Once you agree a new routing/timing with the airline you can;t go back again and change it. Not unless they change it again, of course…. But you definitely don’t have to accept departing from LGW if you were previously departing from LHR or v.v. if a reasonable alternative routing is offering seats.

• Graham Walsh says:

  4 Nov4 November 16:01

  OT As mentioned on here a few weeks ago, my cancelled flight to DXB and rebooked to the next day, Virgin’s offer was to refund for the overnight hotel and downgrade of taxes from PE > Econ (as on Emirates). A follow-up email last Sunday asking for the delay compensation and up to 75% rebate in the involuntary downgrade, just got a default mail saying here’s my €600 per person and to request payment.

  Can’t believe it is that easy and they avoid it the issue, clearly hoping most give up on the first hurdle. Still waiting for the taxes rebate and see what they say about the involuntary downgrade.

  • Amit says:

    4 Nov4 November 16:08

    O/T can you redeem the Amex Harvey Nichols offer online, with the purchase of a gift card? Ends today so won’t have time to go in store

    • Chris says:

      4 Nov4 November 17:16

      I wouldn’t risk it, they won’t charge the card til tomorrow…

  • Shoestring says:

    4 Nov4 November 17:01

    They are all rascals. Long may it continue as it leaves more in the pot for the rest of us.

  • Lady London says:

    4 Nov4 November 19:25

    ….And they will have to refund the hotel and transport to and from, I think. The 600e is separate from the duty of care.

    • Graham Walsh says:

      4 Nov4 November 21:09

      Hotel was as a separate claim. Will raise the other issues with them in the week.

• Simon says:

  4 Nov4 November 16:27

  OT Curve have confirmed via Twitter that *all” Curve cards will be able to add Amex. They said: You will be able to use Amex with your Curve card regardless of your product tier (Curve Black or Curve Blue). Curve Black will have additional benefits.

  They would not comment when as if existing Curve Black holders will be charged for these new ” additional benefits”.

  • Genghis says:

    4 Nov4 November 17:14

    From that quote, my reading is that all Curve cards can use Amex but not necessarily that all Amex cards can be used on Curve.

    • Simon says:

      4 Nov4 November 17:48

      Yeah. From what little information has been floating around that seems to be the case. Rob also hinted that charge cards won’t be able to be connected.

      Tbh I’m surprised they tweeted this, so close to their big launch. They seem to have a real problem with managing information.

      • Shoestring says:

        4 Nov4 November 17:53

        I think you can blame the boss for his zest & exuberance! 🙂

        Put it this way: nobody will get sacked.

      • Simon says:

        4 Nov4 November 20:08

        *co-branded

        Anyway, shouldn’t have long to wait. The CEO has been tweeting at certain people to keep their eye out for the new card…

    • Thomas Howard says:

      4 Nov4 November 19:16

      I think Rob’s said in the past co-branded cards (BA, Nectar) are subject to the 0.3% fee cap so you’d think it’s most likely that these will be included in new Curve and the Amex branded ones will be excluded. I’d be happy with 1.5 Avios per £1 of VAT, Income Tax and NI.

      • js54156 says:

        4 Nov4 November 19:24

        how could curve know if the card you’re adding is a co-branded card or not? I don’t think that’s possible

      • Simon says:

        4 Nov4 November 20:00

        The rumours swirling around are along those lines, that it’ll be Amex branded cards only. In fact Curve used an image of the old gold companion card to promote the coming service.

        The new “additional benefits” are rumoured to be similar to those offered on Amex’s charge cards, so I wouldn’t be surprised, as Rob hinted, if Amex block charge cards being connected.

      • Mark2 says:

        4 Nov4 November 20:06

        @js54156
        The first 4+ digits of the card number indicate the card type

      • js54156 says:

        4 Nov4 November 20:08

        I agree with Simon.. Co-branded cards probably wouldn’t even last long in the market due to the fee cap.

        Charge cards have dynamic (normally very high) limits, which should be more risky if linked to Curve if someone tries to cash out and go bust..

      • Genghis says:

        4 Nov4 November 20:11

        To add to Mark2, https://www.bindb.com/bin-list.html

      • js54156 says:

        4 Nov4 November 20:14

        @Genghis

        Thanks for this! Looks like it’s quite dated..Most of my Amex cards don’t follow that rule

      • Mark2 says:

        4 Nov4 November 22:28

        Amex credit cards start 3717, then the next two vary by type.

        That’s why I said 4+

  • Roger1* says:

    4 Nov4 November 19:22

    Thanks, Simon, for the Curve info.

    I’m not a Twittersperson and find it odd that I have to rely on fellow HFPers for Curve updates.

    • Simon says:

      4 Nov4 November 20:03

      Aye, they do come off as looking rather amateurish.

      • Shoestring says:

        4 Nov4 November 20:06

        It’s a start up – they’re entitled to make mistakes or look unpolished

    • Simon says:

      4 Nov4 November 20:10

      I dunno. I’d expect even a newbie fintech company to have a good grasp of social media and how they put information out on it.

      • Shoestring says:

        4 Nov4 November 20:19

        I think they aren’t actually unpolished – just look enthusiastic and doing it their young way (speaking as somebody who observes marketing tactics).

      • TGLoyalty says:

        4 Nov4 November 20:24

        Think they are just dropping small nuggets. All part of building suspense without making a full on announcement.

        They aren’t the only company that does this new or old.

  • Graham Walsh says:

    4 Nov4 November 21:08

    Here’s the exact message for those not on twitter https://www.dropbox.com/s/cavbjlp3ksco1y5/curve-amex.jpg?dl=0

    • Polly says:

      5 Nov5 November 06:29

      Tnx G, not a word on email o me from curve. Rather odd way of going about it, l think…

      • Si says:

        5 Nov5 November 21:16

        This is why I said they look rather amateurish. Only a few days ago when asked about Curve Rob said he couldn’t comment (NDA?); at the same time Curve’s social media team are dropping this kind of info to random people on Twitter!

• Jordan D says:

  4 Nov4 November 18:31

  No Paypal offer on any of my (or my wife’s) cards….

  • Shoestring says:

    4 Nov4 November 19:51

    Interesting!

  • S**mo says:

    5 Nov5 November 13:16

    Me neither… 6 cards..

• paul says:

  4 Nov4 November 21:19

  O/T…anyone have any experience of transferring MR points to a different named, but same address, eurostar account?

  • Rob says:

    4 Nov4 November 22:21

    You can freely transfer Club Eurostar points can’t you? So it shouldn’t be an issue doing it “properly”.

    • Paul says:

      5 Nov5 November 06:59

      ah i wasn’t aware that you could. Thanks for the info

• Scottydogg says:

  5 Nov5 November 10:56

  The Paypal offer was targeted apparently , it didn’t show up on either of my cards , i was message amex through the chat function and asked about the Paypal offer , she said it was a targeted offer

• Sam says:

  5 Nov5 November 15:06

  Not on mine but mine is linked to my pp a/c

• sunguy says:

  5 Nov5 November 16:04

  O/T – have you seen what Ryanair are doing ?

  I know its not a carrier we chat about much, but they can be useful occasionally for positioning for a TP run.

  With only a few hours notice, they are taking their website down for 2 days – you must checkin before 5pm today online – no changes can be made, nothing bought for the next 2 days.

  But the absolute kicker is that their checkin fee (and all others) will remain in place – £55 for the privilage of checking in!!!!

  https://www.bbc.co.uk/news/business-46100074

  I know we are accustomed to BA bashing a little bit around here (and well deserved most of the time) – but, could you ever see BA doing something as pathetic and stupid as this – to actually bring down their own systems for planned maintainance and not help people accommodate their stupidity ?

  • Rob says:

    5 Nov5 November 16:22

    Hadn’t seen this – they are crazy ….

  • Callum says:

    5 Nov5 November 23:48

    It’s 12 hours overnight, not 2 days.

    Still bad, but nowhere near as bad as you imply. I also don’t think they’ll have a leg to stand on if someone waits until 12 hours before departure to check in and can’t do it online.

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