British Airways sending legal letters to people requesting compensation for the data breach

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• MrK says:

  15 Nov15 November 11:17

  OT:

  I want to book a cathay redemption but BA is showing no availability. I have an old Asia Miles account with barely any points and using it I can see that there is plenty of availability on Asia Miles.

  Is it possible for me to call BA and cite this Asia Miles availability and then redeem for Cathay seats using Avios?

  • pablo says:

    15 Nov15 November 11:25

    Check AA and Quantas and if you still see the availability try ringing BA and booking over the phone. There are reports on FT that BA can book CX redemptions over the phone.

  • the_real_a says:

    15 Nov15 November 20:20

    I learnt BA cuts all CX 1-2 weeks from the date despite redemption seat still being available. These can be booked via the phone.

• John says:

  15 Nov15 November 11:18

  Another case for BA’s lawyers – and a lot more interesting, given that this is an increasing problem for the majority of reasonably fit passengers (as well as the NHS).

  https://www.dailymail.co.uk/news/article-6390345/Company-boss-sues-British-Airways-injuries-wedged-13-hours.html

• Matt says:

  15 Nov15 November 11:20

  Yes this will Ben interesting. Only received 81k miles instead of the 90k. After multiple emails never got any response from them for the other 9k despite all booked same time in same way.

  Initially booked a US hotel at slightly More than 81k (87k) but needed to cancel. After 5 days and 11 calls to Iberia in Spain they said they couldn’t cancel, however when I called avios.com instead they cancelled it there and then and refunded my avios immediately. So my account shows a redemption on iberia. Then decided to transfer to BA and booked two 1 way flights from LAX to SYD with Qantas in economy for 100k + £38 with the miles. Hoping they don’t come back to me on that.

• James says:

  15 Nov15 November 11:59

  O/T – what time does the Gatwick BA Club lounge serve the bacon/egg breakfast rolls until at the weekend, does anyone know?

  • Delbert says:

    15 Nov15 November 12:02

    Sorry, not sure, but definitely only bacon with no egg.

  • Anna says:

    15 Nov15 November 16:56

    At LHR I think it’s 11 and they have rolls with little omelettes in them so you can put them together and have a bacon and egg roll if you want! I would assume it would be similar at Gatwick.

• clarence says:

  15 Nov15 November 12:03

  been waiting 11 days for points transfer from amex to BAEC. Is tis usual or should they have moved. Amex say transfer was done on day of request. BAEC say they have no request and call Amex. Any help appreciated instead of going round in circles.

  • Funkypigeon says:

    15 Nov15 November 21:06

    Same issue here. Transfer done on the 4th not showing up…

• Delbert says:

  15 Nov15 November 12:10

  BA told me to sod off, too. So I joined the group-action.

  • Delbert says:

    15 Nov15 November 12:21

    I should add that my middle name, Lucky, hasn’t helped in the slightest this year. I’m also in a group action against Ticketmaster and my data also possibly compromised by a third company.

    • Spurs Debs says:

      15 Nov15 November 13:13

      After having to deal with USA Ticketmaster yesterday I hope you get loads of $$ from them. What a complete shambles their system is!

• LewisB says:

  15 Nov15 November 13:08

  i just cancelled my IB a/c and I was impressed that it took a mere 3 hours. I got the following reply:

  “In response to your request for data erasure and pursuant to article 17 of General Data Protection Regulation (GDPR) and to relevant national data protection laws also applicable we are glad to inform you that, in accordance to the terms of your request and in relation to the following Iberia data records:

  – Iberia Plus/Iberia Loyalty Joven Scheme

  , we have erased all data that correspond to the identity information provided along with your request.
  As a consequence Iberia does not hold any personal data it is not legally entitled to retain. However please take into account that Iberia will block and not erase those data which are strictly necessary for Iberia to comply with any persisting legal requirements to do so, as well as for the preparation, exercise and defense –as applicable- of/against claims and legal actions, in general.”

  In other words I don’t think closing your account will make any difference.

  • Shoestring says:

    15 Nov15 November 13:46

    Can’t see how you can draw that conclusion. There wouldn’t be a legal action or claim against you if you now ex-account went to -90K on Dec 2nd.

    • Shoestring says:

      15 Nov15 November 13:47

      @Lewis B – how did you contact IB?

      • AndyGWP says:

        15 Nov15 November 14:23

        “As a consequence Iberia does not hold any personal data it is not legally entitled to retain”

        … so the question really, is what does this encompass?

      • _nate says:

        15 Nov15 November 23:47

        IB are pretty good at replying to emails.

        They’ve run a very silly promotion here, and it will be interesting to see how things play out. But I wish they’d just clarify things.

• Alan says:

  15 Nov15 November 14:31

  Mentioned in comments yesterday but perhaps more relevant here – had a phone call from Creation cancelling my IHG card. They told me it was in a list from Mastercard as one that was compromised. Will take a week for new card to arrive. Abroad just now and have other options but pretty annoying.

  I see other legal firm (https://www.badatabreach.com) taking a different view as to culpability!

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