No1 Lounges opens its new Birmingham Airport Clubrooms lounge

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• DaveL says:

  28 Nov28 November 15:17

  OT – how long should I wait before following up a complaint with BA? They have an automated message on their phone system asking people not to chase (after which it cuts off), but three weeks after registering a case, I’d expect to have been contacted. I have a case reference.

  What are others doing in this situation? How long should I give it? Is there another contact number that doesn’t simply cut off?!

  • Shoestring says:

    28 Nov28 November 16:24

    Have you submitted a formal complaint on BA’s online complaint system? They are normally very prompt to come back with a reply and often a suggestion for service recovery (ie some compensatory Avios). You get a case reference number and can follow up quickly if you think their offer is acceptable or too low.

    I’m just guessing, but given you’ve had no reply to your complaint, then my guess is you phoned in a complaint to Customer Service? If so, start again from scratch with an online complaint using BA’s complaint system.

    If you did that already with no reply after 3 weeks, then just file the online complaint again.

    You wouldn’t need to phone at all.

    • DaveL says:

      28 Nov28 November 19:19

      Thanks for the reply and advice.

      I submitted via email, and got a confirmation with a reference number telling me they’d be in touch. I thought I’d follow up via phone (0344 4930747 – option 3, option 3) but after a recorded message about their backlog, it simply cuts off.

      Given that it sounds like they’re usually prompt, and it’s now been 3 weeks, I should perhaps submit a follow-up via the online form with my reference number. I’d rather not phone if I can avoid…

      • Shoestring says:

        28 Nov28 November 19:27

        yep sounds like you did it right but I wouldn’t phone now

        3 weeks would be much longer than usual to get a compo reply for your complaint

        keep it online wd be my advice

      • Alan says:

        28 Nov28 November 23:35

        Might be worth trying Twitter team, they certainly used to be decent.

    • Alan says:

      28 Nov28 November 23:34

      I used their online complaint system, took 3-4 weeks to get a reply which just empathised with my concerns but did little else – replied to this and eventually got 5k Avios. Pretty rubbish given all the issues raised, BA CS pretty atrocious recently IME.

• Benylin says:

  28 Nov28 November 15:32

  OT: LHR T4 parking for a week, any suggestions / discount codes anyone can share.
  Flying this Saturday

  • The Original Nick says:

    28 Nov28 November 16:58

    Justpark?

  • Shoestring says:

    28 Nov28 November 17:05

    google and use use the [MSE airport parking] discounts

  • Lady London says:

    28 Nov28 November 19:21

    Hotel park and stay packages? some work out very good and require only 1 night stay then leave car for up to two weeks – IHG has them. Didn;t Rob also do a recent-ish article on here, on parking at LHR?

• rams1981 says:

  28 Nov28 November 15:36

  OT missing spg points on my wife’s account. Getting there. They’ve posted the 20k but not the 2k for referral. Will phone and ask and maybe someone will add it without much hasssle…

• Bob says:

  28 Nov28 November 19:03

  OT: I recently completed the Hilton diamond challenge/have it till March 2020. Am I right in thinking that any stays between now and March 2019 won’t count towards the status being continued from March 2020?

  • Peter K says:

    28 Nov28 November 20:08

    All stays in 2019 will count, from Jan 1st-31st Dec.
    It’s the stays in a calendar year that count.

    • Bob says:

      29 Nov29 November 10:59

      Thanks Peter. I appreciate your time and knowledge.

• Liz says:

  28 Nov28 November 19:42

  OT We were the last to be fed on our recent CE trip to Tallinn and 2 of the 3 breakfast choices were gone so I ended up with only fruit and yoghurt as I didn’t want what was left. The lovely stewardess, who acknowledged us by name, was very apologetic and said it happens all the time and offered to submit a complaint for me. She confirmed as we left the plane that she had submitted it. I know this is happening all the time but am I likely to receive anything? I haven’t received anything confirming that any complaint was submitted. Not really expecting anything but wondered what others have done/received.

  • Shoestring says:

    28 Nov28 November 19:51

    Judging by FT thread on service recovery, something like 2000 Avios? LH would be more.

  • meta says:

    28 Nov28 November 20:25

    On my CE holiday trip to Rome in May there were no breakfast options left by the time they served me (ended up with a bit of bread and a drink). The purser said he’s going to put a note. Maybe an hour or so later got a phone call from BA to apologise and say they’re going to put 3000 Avios in my account. I have to admit I was shocked that they responded so quickly. Made me actually move some of my regular short-haul flights for 2019 to BA after 2 years on *A.

    • Shoestring says:

      28 Nov28 November 20:28

      Champagne & a crust to chew on – breakfast of champions!

      • Liz says:

        28 Nov28 November 20:44

        Love it! Here’s hoping for something anyway. Got Avios and tier points awarded on a reward flight so someone made a mistake there. This trip was paid for by Lloyd’s compensation from earlier in the year. 2 upgrade vouchers, double Avios awarded and hundreds of £££ in cash so these additional extras are all very welcome too!

  • Shoestring says:

    28 Nov28 November 20:43

    @Liz – stick in an online service recovery compo complaint (& let us know how you get on)

    • Liz says:

      28 Nov28 November 21:01

      Ok just submitted! Will see what happens!

  • xcalx says:

    29 Nov29 November 09:18

    2 recent experiences.
    AA SXM-MIA business seat not reclining 4000 miles instantly credited to account.

    IB MIA-MAD business got a few bites a couple of hours into flight, cabin manager brought insecticides for skin and seat fabric plus some lotion. Sent in complaint received 10,000 avios within 24 hours apologising that the IFE was not working.

• TonTonT3 says:

  29 Nov29 November 09:59

  O/T

  Have an upcoming trip to Johannesburg. Any recommendations on the best Priority Pass lounges there? There are quite a few and don’t know which one to focus on!

  Thanks

  Ton

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