British Airways Gold Guest List members can now take five guests into airport lounges

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• Zara says:

  27 Mar27 March 12:38

  O/t entirely and bits: I use hotels.com a lot for the free nights and their price match is quite good. I just had an email stating the free nights credits were being adjusted to the price matched values. I’m perfectly happy with that but they have taken off lots of night credits and say it’s to do with the price match too. Has anyone else had this happen and does it make any sense to them? To me it feels like they’ve averaged out the 10 nights for the value paid, but also just taken free night credits away from my account. The gold member team said it’s automatic and nothing can be done about it…

  • Anna says:

    27 Mar27 March 13:12

    That sounds really odd – surely your free night credit should be worth the average price of the 10 nights you paid for, whatever that price is? Unless there’s something in the Ts and Cs that a price match doesn’t count towards your free night I can’t understand why they would do this.

  • Rob says:

    27 Mar27 March 13:15

    A lot of hotels.com offers do not give Rewards credit. Is it in the small print that price match claims forfeit credit? Don’t believe that is the case.

    • Zara says:

      27 Mar27 March 13:23

      I’ve never used vouchers because I know they generally forfeit the nights but always tend to have them pricematched as everywhere else is generally cheaper. But now they’re wiping off free night credits to account for any refund as a result of a price match. Had 2 x 50 mins calls with agents today and they literally kept repeating the same wording Saying value of nights are being adjusted for any price matches. Each time I’m trying to argue that the value of nights isn’t the only thing being reduced. The actual night credits have disappeared.

      I’ve lost 6 night credits through this recent adjustment they’ve put in place and can’t get through to a single person who can help.

    • Zara says:

      27 Mar27 March 13:24

      Sorry, also I’ve never booked on an offer

    • Zara says:

      27 Mar27 March 14:11

      https://uk.hotels.com/customer_care/terms_conditions.html

      Nothing about pricematch forfeiting credits

  • Sinclair says:

    27 Mar27 March 15:50

    Hi Zara, I had the same email too about the price being adjusted for reward night.

    I also had email about free night now that the ten had reached.

    I recently also had another email about having a free night. I hadn’t checked the nights in the mean time, so they may have taken them off and put them back on?

    • Zara says:

      27 Mar27 March 16:06

      I did check. They took off 14 night credits and put back on 8. So somewhere there’s 6 gone AWOL. I wouldn’t think they should reduce? I have quite a few actual free nights so the night credits coming off has reduced them.

    • Zara says:

      27 Mar27 March 21:23

      I got this reply today
      “Your nights have been adjusted to reflect a change you made on your booking within the past 12 months. The system will look at the last 12 months of refunds for all bookings and adjust the number of Hotels.com rewards and their values for refunds issued under a specific itinerary.

      I completely understand your query earlier and I brought up the issue to our Rewards Team and after further investigation, we needed to remove twelve (12) credits that were earned in the past year because refunds were process for the Price Guarantee requests.”

• BJ says:

  27 Mar27 March 12:43

  O/T: Could somebody please advise on approximate fare from Leicester Square to Heathrow with Wheely? Also from Leicerster Square to Olympia?

  • Matt says:

    27 Mar27 March 12:48

    £60 for exec and £90 for VIP. Fares look like they’re fixed. Also if you’d like to receive 20% off your first journey, feel free to use my referral code: 3FK2V. Great when combined with £25 Amex discount!

    • Matt says:

      27 Mar27 March 12:52

      D’oh I misread your destination as Heathrow. Olympia is estimated as £23-£29 for exec and £34-£42 for VIP.

    • BJ says:

      27 Mar27 March 13:16

      Thanks Matt, might use next week. Depends if I fly or take the train.

• Toby Wilkie-Smith says:

  27 Mar27 March 13:03

  O/T
  Does anyone know if the melia gold rewards benefit of “3 discount vouchers for 20% off stays” can be transferable to a friend or family member or must it be booked in the name of the amex platinum card holder?
  Thanks

  • MinR says:

    27 Mar27 March 16:46

    I think it’s linked to your Melia Rewards Gold Membership. You can try copying the discount code that it populates in the Promo Code field and try and use it for booking from a different Melia Rewards Account.

• Nick M says:

  27 Mar27 March 13:15

  OT – IHG free night for spending £10k

  Will this just show up as a line on my account activity? How much later does it usually appear after the points have posted? – I’ve had the annual statement and March’s points have posted… keen to book the free night ASAP (and then considering gettin Mrs M the Premium card for next year too)

  • TGLoyalty says:

    27 Mar27 March 15:06

    It should show up on your account as a voucher when you login. they have posted with my points after my anniversary comes around.

  • Alex W says:

    27 Mar27 March 18:30

    A link should appear in your IHG account along the lines of “free night status”. You need to click through that link to book with it.

    • Alan says:

      27 Mar27 March 22:34

      Yep IHG IT actually works quite well for this. Similarly if you cancel the free night booking whilst still within the original validity period it shows up as available again.

• Si says:

  27 Mar27 March 13:15

  Very OT.

  I’m doing my first ever mattress run this Friday to the Marriot Moxy Heathrow to take advantage of double points on my next much larger Marriott stay.

  What is general etiquette with this please? Checking in is not a prob, as very close to work, but I’m trying to avoid having to drive back Saturday morning to check out.

  Go there, maybe have a shower and then leave key card in room??

  Thank you in advance 🙂

  • Chris L says:

    27 Mar27 March 13:17

    That’s normally the way it’s done. Your decision whether to mess up the bed a bit! Don’t forget to take the toiletries etc 🙂

    • RussellH says:

      27 Mar27 March 15:01

      Yes, take the toiletries (if any) and if you do not want them, donate to your local food bank.

  • Kai says:

    27 Mar27 March 14:04

    You can even do online check-out through the app now. Don’t forget to take advantage of the $20 credit if you are Plat or higher.

    • TGLoyalty says:

      27 Mar27 March 15:07

      With OLCI you still have to pick up keys or the room still has to be opened. Safe to do the physical check in and mess up the room etc

      • Kai says:

        27 Mar27 March 21:28

        I’m talking about check out, not check in.

      • Lady London says:

        27 Mar27 March 22:12

        Check in is the important thing to do physically. check out just leave the key in the room and go. Even the day before. if you really are worried you can phone up before the normal checkout time on the morning you are due to checkout, and tell them please check you out if they haven;t already done so as you have already left.

        Lots of people do this in reality. In fact it’s really annoying to have some hotel chains charge your card and slide a final bill under the door at 3am – really annoying if you were going to add something the morning before you check out. The presumption is in favour of you checking out when you were booked to check out unless you tell them you’re staying longer – provided the room is clearly unoccupied by your due checkout time;.

    • Liam says:

      27 Mar27 March 15:43

      Kai, what is this $20 credit? I have just got a Platinum card and will be staying at a Moxy (Paris) soon.

      • Kai says:

        27 Mar27 March 21:29

        If you mean Marriott Platinum (not Amex!), you have $10 daily credit to use at the hotel, per head.

      • Liam says:

        27 Mar27 March 22:19

        Ah, there lies my confusion. Thanks.

  • Rob says:

    27 Mar27 March 14:24

    Yes, that’s good enough. Moxy’s make you pay at check-in anyway and will close off the bill there and then if you ask.

• Alex Sm says:

  27 Mar27 March 13:34

  ON TOPIC: Is Moscow included in Do&Co offer? Given the quality of travellers cohort on this route this would be logical. I remember that BA used ex-BMI A321 on some services and I even got upgraded once to a full-flat CW seat with good food but little value as it was a day flight

• Journeying John says:

  27 Mar27 March 13:51

  Don’t feel sorry for BA, the fault is ALL theirs… If they’d not allowed their product to slip so far (whilst retaining premium fares) then they could launch a hard product fit for the 21st century with full fanfare.
  The reality as you say is for over 90% of passengers we’re not going to get sight of the new suite (which does look good) and we’ll still be dealing with dirty cabins, surly staff, broken IFE and seating… for a premium fare.
  But don’t take my word, almost £2BILLION profits up from £1.5billion last year says it all (Whilst they are still gouging passengers for everything inc. water on short/mid haul.

• GJS says:

  27 Mar27 March 13:57

  The catering in and out of Haneda this month was excellent so I assumed they’d already made the switch. What’s a tell tale sign of Do&Co?

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