Last chance to book Flybe flights with Avios points and to save your Flybe Avios account

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• Shoestring says:

  28 Apr28 April 09:48

  Report in the Observer today of Expedia still charging ‘airline card fees’ £17-21 on bookings. Obvs illegal under EU law. Sure, they refund it on appeal – to the 5% of people who know it’s illegal & can be bothered to chase – but why is Expedia still doing this without sanction?

  • Trevor says:

    28 Apr28 April 10:06

    This happened to me with opodo. But instead of a refund they gave me a voucher.

    • Shoestring says:

      28 Apr28 April 10:22

      Which you presumably were happy with – otherwise you would have asked for a proper refund.

  • RussellH says:

    28 Apr28 April 11:35

    It will probably only stop if Trading Standards can find the time to start a prosecution.

    The only time I have used Expedia was before the card fee ban came in – but careful reading of small print made it clear that the card payment would be processed by the airline, which, of course, got me double points too on PRG Amex.

  • Lady London says:

    28 Apr28 April 12:47

    This is where we need punitive fines not case by case endorsement. So long as the firms doing this only have to refund or get their wrist smacked lightly when they are caught, of course they will make more profit doing it.

• Jake Mc says:

  28 Apr28 April 10:31

  Apologies OT: as part of our BA household account my 10 yo brother collected a fair chunk of Avios a while back. How can we stop them expiring as I understand if you do not earn one point per account in 3 years all Avios are wiped from that account.

  Would a transfer to his account work?

  • Jake Mc says:

    28 Apr28 April 10:51

    Ahhhh yes. Of course: redemptions and shopping portal.

    Thanks for the advise. Appreciated 🙂

    • Lady London says:

      28 Apr28 April 12:59

      Shoestring you saved my bacon when my miserable pot of about 21k virgin was about to expire and their customer service were not telling how I could extend the miles. By then Virgin had locked me out of the account and customer service did not know why. It’s always locking out just like BA On Business used to do forcing a password reset at each login.

      This time it stayed locked out no matter what. So I couldn’t follow your first suggestion same as above, to go into shopping portal and buy something.

      So I followed your second suggestion Shoestring of whacking some Tesco over there and that did the trick. I can also get into my account now. So tax Shoestring you saved my bacon.

      Working on how to gross them up for a one at from the West Coast now.

• Boi says:

  28 Apr28 April 10:57

  OT: Any current UK car hire deals/bonuses running? need to hire car today LBA to return on wednesday

• Ben says:

  28 Apr28 April 11:17

  O/T, but I thought interesting (if a bit long) Hertz customer service story. Currently in Petrolina, Brazil and I booked 27 day car hire through Hertz to pick up yesterday at 1pm. In the period between booking and arriving, Avianca cancelled my flight (as with many other flights), which means Petrolina airport has now has no flights arriving during the day at all (I had to take a horrendously expensive flight from recife that arrived at 115am instead). Anyway, this prompted the local Hertz office (localiza Hertz) to change their opening hours – except no one told me this. I arrive back at the airport at 1pm to pick up the car and it is like a ghost town, and all phone numbers I try either don’t work, or don’t speak English. They seem to be next open at midnight Sunday. Eventually, and somewhat bizarrely, I manage to start WhatsApping a localiza Hertz customer assistant, who over the course of the next 5 hours starts working to find a solution (I am back at the hotel by this point so not too inconvenient). He decides the best solution is to send me a car from the nearest open office, which is 350km away! The car eventually arrives at 215am at the hotel. The crazy thing is its not even the car I booked (I need an SUV for driving in Serra da Capivara) so they are promising to switch the cars on Monday which would be another 4 hour delivery drive. Can’t decide if I am more impressed at the efforts the local company has gone to to right a wrong, or frustrated at the inconvenience of it all! Will probably send a complaint to Hertz head office (anyone know how i should go about doing so?) whilst also trying to commend the Brazilian customer service assistant.

  • Shoestring says:

    28 Apr28 April 11:46

    Crazy but fun to read!

    kvmarinello@hertz.com
    Hertz Global Holdings CEO, Ms Kathryn Marinello

• Waddle says:

  28 Apr28 April 11:18

  OT: Is there a bonus for adding the first supp on the Business Plat?

  • Memesweeper says:

    28 Apr28 April 16:40

    I got one last year so most likely still yes

• Ammar says:

  28 Apr28 April 14:43

  Ot – so points and money bookings with Hilton count towards qualifying stays and would they count towards diamond status match. Plus if I do it now I reckon I will get 2k points even if I spend 5k points + cash on a booking.is my understanding correct?

  • Qwerty Bertie says:

    28 Apr28 April 23:14

    Reward stays all on points count for the status match, so I can’t see why points + money wouldn’t.

    I’m not sure about the 2k promotion though; I think you should read the terms and conditions.

  • Crafty says:

    29 Apr29 April 08:10

    You’ll get the 2k if you spend any amount of cash except zero.

• IanMac says:

  29 Apr29 April 13:25

  I’ll pass on my experience with avios.com :
  I just learned today that I must have had an Avios Travel Rewards Programme account.
  When that scheme was closing some time back I received correspondence from BA about a new account etc but called BA and avoided having a duplicate account and was also able to transfer avios from Avios TRP to BAEC.
  However I was still earning avios from occasional Flybe flights – these were still crediting into my Avios TRP account.
  I also earn avios from Scottish Hydro Electric (SSE plc) which transfer every quarter or so (??).
  Prompted by Rob’s article I tried to log in to my avios account today and was blocked – it was closed.
  However, it was not really closed – there were still 3,691 avios in the account (from Flybe and SSE). I called the avios helpline where the guy could see the avios in the ‘dead’ account and transferred them over to my BAEC account.
  No more problems with Flybe after tomorrow.
  However, I will still earn periodic avios from SSE. Avios cannot set up that any future SSE avios automatically transfer to my BAEC account. He suggested that I call SSE and see if they can re-route my avios through to my BAEC account.

  • Rob says:

    29 Apr29 April 13:30

    Another option, because I doubt SSE can do this, is open an Aer Lingus AerClub account. This gives you an avios.com ‘3081xxxxxx’ number which SSE can use and you’ll be able to access the account via avios.com.

    • IanMac says:

      3 May3 May 09:34

      Rob, thanks for the advice !
      So I registered with Aer Lingus website – easy enough.
      Then went to register with Aer Club – not so easy !
      After numerous attempts to join online, I called the Aer Club helpline – and helpful they were
      WARNING – when you enter your postcode it cannot have a space so SW19 5AE has to be input as SW195AE back on your Aer Lingus registration.
      WARNING – your address first line can only have so many characters (mine has 21 which won’t work) – I had to change Terrace to Tce (gives 17 characters which does work).
      SUCCESS !!!
      Now the problem is getting Scottish Hydro / SSE to change the recipient account number – because that tariff plan is no longer offered almost nobody has dealt with it and nobody knows how to change destination accounts …
      Waiting to hear back from Scottish Hydro / SSE

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