Hertz introduces ‘The British Collection’ of luxury vehicles for rent

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• Jb says:

  14 May14 May 06:01

  I wonder how long that Guernsey route will last…

  • BJ says:

    14 May14 May 06:21

    About 90 minutes I would imagine 🙂

    • Memesweeper says:

      14 May14 May 08:07

      Comment du jour!

    • KP says:

      14 May14 May 08:36

      HAHAHAHAHA brilliant!!!!

  • Andrew says:

    14 May14 May 08:45

    No later than the 14th September…

    20Kg luggage allowance, Saturday to Saturday – they should manage to fill 37 seats.

    Certainly my in-laws have got two separate trips planned over the Summer on the new service, they love Guernsey and this will save them having to kill 2-3 hours in Southampton or Exeter on a Flybe connecting service.

• John says:

  14 May14 May 06:45

  OT my lloyds amex was supposed to end last week, but it’s still working and I haven’t received any new cards.

  Stavanger is spelled correctly once and incorrectly twice.

  • RichS says:

    14 May14 May 07:18

    Same, mine should have ended last week, but still not received new card.

  • Jonathan says:

    14 May14 May 07:25

    My old cards worked on the old scheme until the statement after the “change” date…ie a few more days. Then from that statement the new scheme (earning rates) kicked in but the new card still took a further 3 weeks to arrive. I called to chase but Lloyds weren’t too concerned. If I recall correctly the old Amex card then stopped immediately but the old MasterCard worked until I started using the new card. If also took a few days after the change date for everything to update on my online login.

    • John says:

      14 May14 May 09:15

      Sorry can you clarify, did you earn at the new rates when spending on the Amex, or did the Amex stop working at the same time the new rates kicked in?

      Basically there is no point earning 0.4 Avios for Amex spend when I have the BA free Amex (which I am keeping), but not sure when to stop using Lloyds. At next statement maybe?

      • David says:

        14 May14 May 11:28

        So how do we know? The new rates are no longer 0% FX, are they? So if I keep using my Amex abroad, am I suddenly going to start getting hit by FX fees at some indeterminate point?

        • Rob says:

          14 May14 May 12:02

          I assume you stay at 0% FX until you get your new Lloyds Avios card and your Amex dies.

      • Jonathan says:

        14 May14 May 20:19

        My Amex physically stopped working as of the statement date following my switchover date…. ie about 3 days later.

  • Ben says:

    14 May14 May 07:45

    I still haven’t received “the” letter from Lloyd’s. Both my Amex and Mastercard still work.

    On holiday this weekend, so I hope the card will remain active for me …

    • Anna says:

      14 May14 May 08:04

      I haven’t had the letter either. I called Lloyds a few weeks ago and they said they were aiming to close the cards by the end of June, but this can’t now happen as they have to give 60 days’ notice of the changes. You’ll be fine, I’m hoping mine will last until the end of the summer!

      • Ben says:

        15 May15 May 06:29

        Likewise .. it’s the best card at the moment for any sort of spending ..

  • Kathy says:

    14 May14 May 14:35

    Re: Lloyds Avios card. I haven’t had ‘the letter’ yet either, and just managed to earn an upgrade voucher (which might get used on short-haul as it’ll be so tough to earn Avios going forward.

• David says:

  14 May14 May 07:26

  Should someone tell Hertz that Jaguar Land Rover is an Indian company…?

  • paul says:

    14 May14 May 08:29

    LOL

  • Lady London says:

    14 May14 May 10:09

    Huge numbers of top so-called British names – especially the traditional ones – are owned by someone else now.

  • TGLoyalty says:

    14 May14 May 12:13

    Indian owned but everything about its core identity is British.

    All cars are designed and engineered here.

• Oh Matron! says:

  14 May14 May 08:34

  Slightly OT:

  Have been quite impressed with Hertz of late. Little quibbles have been sorted very6 quickly at Heathrow, with alternative cars (and upgrades at the same time).

  Last week’s upgraded was just because! I went from a Qashqui to a Mere C200 Cab…

  Still a shame they don’t have the choice thing like in the states, but good nonetheless.

• paul says:

  14 May14 May 08:40

  A few weeks back there was a great article on Hertz gold plus rewards. In the feedback I commented that you cannot book the cheap deals on the Hertz.com.au and be logged in to you account and this was challenged by the author of the article who said he did it all the time.

  Can someone please explain step by step how you do this. I have spent all weekend trying to rent a car using the .au site and the responses I get are as follows. ( Presidents circle member)

  Logged in Hertz UK site using Amex Platinum CDP
  Car £78 for weekend

  Not logged but on the Hertz.com.au site and using Amex Platinum CDP
  Car £38 for same weekend

  Logged in and change country to Hertz.com.au and using Amex Platinum CDP
  Please call to book / There are no cars available at you destination on those dates.

  I have booked a pay at desk rate as it was a good rate. But it not on my profile and so they wont be expecting me and no upgrade. They can take the number at the desk and so hopefully will get points. The alternative seems to be to change your home address to Australia.

  .

  • John says:

    14 May14 May 09:09

    Yeah I don’t understand how Hertz IT works. I use the Australian site but I only really use Hertz in Australia. If I log in then the cheapest rates don’t show up.

    However it seems the rates in Australia go down at 1-2 weeks in advance. If you book earlier to lock in a rate, then you should always check again just before the trip and cancel / rebook. (Prepaid rates can be refunded 7 days in advance, usually, and I pay with an Australian card if AUD, UK card if GBP, so no exchange rate fluctuations.) When rebooking, the cheap rates then still appear when I log in.

  • Rob says:

    14 May14 May 09:16

    Just book it, don’t log in and get your number added later.

    • John says:

      14 May14 May 09:55

      Didn’t think you could add an existing booking to hertz membership?

      • Paul says:

        14 May14 May 10:01

        You cant! If you call to add it they re price!!!! You have to add at the desk on collection. Its a scam and frankly something Hertz are getting a reputation for with me. My most recent rental in TLV had been pre booked on .co.uk and using my membership details. Rate was $148 for 3 days. Usual email the day before from gold rewards and on arrival told the booking cancelled by Hertz Israel as car not available! The new rate was $450 which was eventually reduced to $231. Shocking scam that Hertz CS here in the UK have failed to deal with yet.

        • Lady London says:

          14 May14 May 10:17

          I’ve phoned to add my membership number for years and not paid any more. If there is no way talking to them to avoid a price increase just leave the existing booking in place.

          Its always useful to work out call centre incentives if you can. Often when you phone up with a minor query or change, the agent will say they will do it by making a new booking. I am sure this isn’t necessary a big chunk of the time. I go with it but always say yup go for it but I don’t want it costing me any more. That way the agent does what they are incentuvised on and it costs me nothing.

          Personally I generally find Hertz agents know all the discount codes and will try their best to find one you could be eligible for if you say you can’t work with the prices you are getting online and ask could they see if they could help. Quite a few times the agent has managed to find something that improves the price. They then get to do a new booking and everyone’s happy.

        • Lady London says:

          14 May14 May 10:20

          I believe that if you prepay you avoid some of these scams. I have a feeling I read somewhere a long time ago that Israel car hire is famous for them – it might have been flyertalk

    • Lady London says:

      14 May14 May 09:57

      Bet to phone them to do that when youve done the booking.

      I thought Hertz had stoppés their old tricks Of charging people that logged in, more than people that didnt for the same rental. Evidently not.

  • Rooster says:

    14 May14 May 10:19

    When logged in, not specifically about the platinum discount but you need to make sure your profile is set to accept the correct options in order for the prices to display correctly.

    For example you need to choose to accept some options such as the Excess reduction in order for the price to show otherwise it just shows either a high price or please call

  • Danny says:

    14 May14 May 10:20

    Reply to Paul: You don’t need to change your home address to Australia. Just add a work address in Australia (perhaps your company has an office there?) and change the mailing address in your Hertz profile to your work address (can always be changed back as soon as you’ve made the booking). That should be enough to trigger Australian rates while you’re logged in.

• Robert says:

  14 May14 May 09:00

  Hertz IT is beyond a joke.

  Using the link to the “British collection” Rob put here, offers a few vehicles but not a single British Collection car, and I tried 8 different dates between now and September.

  Then I went to the regular hertz.com site and logged into my Gold Plus account (I have President Circle with them). This time many more vehicle categories showed up, including the British Collection ones, only if you click to get a quote for one, it does nothing other than make the page go dark for a few seconds…

  So then I logged out and tried again through hertz.com without being logged into my account, and the prices for the British Collections actually showed this time without having to click through, although I have no intention on paying over £500 for a day’s rental of an F-Pace or XF thank you very much.

  All this by the way was through Chrome. Trying with Safari when logged in brings up a messaged saying “Sorry, there are no vehicles available for the period and/or location you have selected” for the very same dates I used on Chrome! Go figure…

  Anyway, I would highly recommend checking out Avis Prestige with a seriously extensive selection of cars, and where for the same dates Hertz wanted over £500 a day for the Jags, the very same models can be had for around £200 with Avis. You could even drive the I-Pace for £300 a day.

  • Rooster says:

    14 May14 May 10:22

    You can hire the i-pace for £158 from evrent

• Lumma says:

  14 May14 May 09:18

  OT booked ANA business class with Virgin miles last night. Frankfurt to Tokyo (there was far more availability on that route than London).

  Found availability on United website then called up and the agent found the same exact flights. 95000 miles and £209 in taxes. Quite a simple process although most flights only had 1 seat in business

  • Kathy says:

    14 May14 May 11:39

    I am hoping to book this from London – although ex-EU is not impossible. How far ahead were you looking for availability?

    • Lumma says:

      14 May14 May 14:34

      Hi Kathy

      I didn’t find anything in 2019 from Heathrow or Frankfurt. I booked the back end of February but there was quite a lot of flights in March too. From Heathrow there was only a couple of days with any options and couldn’t find a return flight to suit. Pretty much every day in February and March had seats from Tokyo to Frankfurt. Taxes are around £150 less from Frankfurt so should cover cost of connecting flights easily.

      I didn’t check any other ANA destinations in Europe but there’s a few other options if you want to search

      • Kathy says:

        14 May14 May 16:20

        Thanks, I am considering going around about this time next year – after Golden Week.

• Will says:

  14 May14 May 09:42

  Ref Hertz model guarantee.

  It doesn’t really exist, I booked a good GTi advertised as guaranteed model and was given a very standard Audi A2 when I arrived (as presidents circle member)

  Complained, got told no golfs and followed up with CS several times to be told and I quite:

  “I can advise yes, if this particular vehicle is available at the time of collect, then the model provided will be the same as booked

  However, that is not a guarantee on that particular car type being available , only a guarantee on getting that model should that vehicle be available”

  Very poor. It’s pike guaranteeing a table at a restaurant and then saying “it’s only guaranteed if no one else turns up to eat here”

  • Lady London says:

    14 May14 May 10:06

    What a load of sh*te.
    I looked at that on the Hertz site and thought ‘guaranteed’ meant ‘guaranteed’. There’s a price premium so it should have.

    There is no such thing as getting thé car you bookefmd with Hertz. They’re always trying to foist whatever véhicule theyve gît a lot if for that season on me. Always in a wildly different class to that booked. Sometimes it’s simply impossible to get what you’ve booked.

    My only tip for Hertz is never book the bottom grade of car ‘A’. You will get a tatty overworked clunker a lot of the time. Booking anything else does open up the above problems but they can be better problems. One time I landed an Abarth – it was the best car of its type that I’ be ever driven.

    • Rob says:

      14 May14 May 10:41

      Can’t be that knackered because Hertz has a hard cap of 10,000 miles in the UK. Cars usually go after 6 months anyway.

      This is genius of the car rental model. A 6 month old car with 10k on the clock is probably worth 75% the price of a new car. However, Hertz gets a 25% discount (you’d imagine) so they are quits. The cars are effectively free to them.

      There may also be a VAT dodge because you don’t charge VAT on second-hand items. If Hertz pays £10k for a car it can reclaim £1,500 VAT so the net cost is £8500. When it resells the car it does not need to add VAT (I assume, as it is a 2nd hand vehicle). This makes the numbers even better.

      • Lady London says:

        14 May14 May 15:28

        I don’t hire much in the UK. A little, but not much. and Hertz made a decision a few years ago to keep their cars till much higher mileages. I’ve even had 45,000 miles on one! Altough it may have been a car that needed to go “back to base” in anohter country before being taken out of the fleet.

        If Hertz has gone back to allowing only a much lower mileage that would be fine. Not my experience over past 3 years or so however, but it’s true recently hired cars had lower mileages.

      • will says:

        14 May14 May 15:30

        VAT is chargeable on a used car IF the VAT was reclaimed on the purchase price of the car AFAIK.

      • will says:

        14 May14 May 15:36

        I do find Hertz a real mixed bag and it seems to be completely random and not down to any country or what status you hold.
        I don’t mind getting a dog of a car as long as it’s cheap enough, what I really don’t appreciate is paying a premium and then either not getting what was advertised or getting something that’s long past its use by date and they’ve done this to be more than once now.

        The Golf I had paid extra for had “Guaranteed Model” written against it on the booking page, it’s outrageous really that they can get away with it. You’d have thought that they would know if they had that model booked out on that date, I only booked it 2 days before hiring so it’s not even likely it was juggled around, I assume it didn’t exist when they took the booking.

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