Amex Platinum is letting you order a metal card immediately – and a quick benefits reminder

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• AG says:

  12 Jun12 June 06:04

  When in click order a replacement card or just says:

  We apologise but your request to replace this Card requires you to contact us.

  Anyone else have this?

  • AG says:

    12 Jun12 June 06:05

    Sorry, predictive text..

    When I click order a replacement card it just says***

  • Tony says:

    12 Jun12 June 08:13

    Mine says the same “We apologise but your request to replace this Card requires you to contact us”

• Tony says:

  12 Jun12 June 06:19

  I have just ordered but when you come to the final screen it does say “When you submit your request, we’ll send you a replacement with a new Card number. Continue using your existing Card until the replacement arrives. You can use your existing PIN with your new Card.” So still treated as a replacement card ie new card number?

• Jchoy73 says:

  12 Jun12 June 06:21

  Same here, I get a “ you need to contact us” notice. Card is only a few weeks old so maybe that’s why?

• BJ says:

  12 Jun12 June 06:23

  Oh no here we go! Seriously people, get a life, degree of craving for a metal credit card must be directly proportional to the sadness of one’s existence.

  • Andrew says:

    12 Jun12 June 06:33

    Nearly as sad as someone who feels the need to comment on what other people are doing. Why don’t you mind your own business BJ!

  • Sandgrounder says:

    12 Jun12 June 06:38

    Amex cards are a classic design, I am looking forward to seeing the metal version at first hand. The current Plat is not my favourite version, I rather like the Green. I held off on ordering a supp for Mrs S until yesterday, but I haven’t ordered a replacement for my card yet.

  • Dwb1873 says:

    12 Jun12 June 06:44

    As I can’t use the new benefits and it is costing an extra £100 I’m going to make sure I get the only ‘improvement’ I can.

    • Symon says:

      12 Jun12 June 08:46

      Same.

  • Alan says:

    12 Jun12 June 08:05

    I wish there was an option to stay with plastic and pay the lower fee! I’d happily also give up the useless Addison Lee credit!

  • guesswho2000 says:

    12 Jun12 June 11:51

    I only use the card to get into Centurion lounges, so haven’t bothered until now, but mine needs replacing anyway, as I’ve folded it somehow. But yeah, I’m paying for it, I’ll request the metal card as a replacement. I can use the metal one to spread butter on my toast in the lounge more easily.

• Kevin says:

  12 Jun12 June 06:26

  Only yesterday I contacted AMEX to link BA and Platinum on the same account for the full Platinum travel insurance benefits. The agent categorically refused to accept that the benefits would apply for purchases made with the BA card, insisting that wording of ‘card’ in the T&C specifically referred to Platinum only.

  This is, in my opinion, contrary to what was published on here in April. All Platinum insurance benefits apply when booked using a BA Amex if on the same account. Is this right and I simply had a uninformed agent?

  I am aware that some benefits from the Platinum insurance apply regardless of how the product was purchased, and I am referring to the full package.

  • Genghis says:

    12 Jun12 June 07:04

    Uninformed. But also no need to “link” to be in the same online account

  • Alan says:

    12 Jun12 June 08:06

    Agent didn’t know what they’re talking about but there’s no way to ‘link’ them anyway – you as an individual holding the card agreements is the link!

  • Rob says:

    12 Jun12 June 08:30

    The definition of ‘Card’ is clear as day in the document, even to someone with no legal experience.

• Etk says:

  12 Jun12 June 06:28

  When I follow the instructions it says they’ll send me a card with a new number, does anyone know if that’s correct? I’ve grown rather attached to my current number!

  • Sandgrounder says:

    12 Jun12 June 06:40

    It was the case in other markets, it is probably true.

  • jc says:

    12 Jun12 June 07:18

    Digit 12 will increase (it’s more or less the “issue number” on Amex) and digit 15 will change because it’s computed based on all the other digits

  • SimonW says:

    12 Jun12 June 08:46

    I ordered the metal replacement yesterday. Said would arrive today – my online account already has a different number attached to it.

• Paul says:

  12 Jun12 June 06:30

  I genuinely had to replace my card yesterday and got locked out of my account! I called and they pro actively offered my supplementary card holder a new card also. Within minutes my Apple Pay had updated!
  All very efficient, however getting to past the automated receptionist is a painful and frustrating experience. For £575 they need to sort this out. I want to talk to a human being at these prices.

  • Andrew says:

    12 Jun12 June 06:36

    If you just stay silent when the automated thing is asking you questions you get put through to someone after a couple of missed questions.

  • Zain says:

    12 Jun12 June 06:42

    You need a Centurion to magically skip the ‘automated receptionist’.

    • David says:

      12 Jun12 June 16:13

      Or have a relationship managed account .

      They have their own Direct Dial numbers

  • Frenzie01 says:

    12 Jun12 June 07:14

    I am somewhat different.
    I rather not talk to a human being if there is a automated system work around.

• Sam says:

  12 Jun12 June 06:43

  After doing this all the offers I had saved to the card have disappeared and is only showing the ones I hadn’t opted in for already. Is there a way of getting these back?

  • Dubs says:

    12 Jun12 June 07:34

    They show back on your account after a day or so, it happened to me the other week when I replaced one of my cards.

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