Get 25% off suites at Radisson Hotels

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• SteveD says:

  11 Sep11 September 12:58

  OT (But Radisson):
  We have a 3 night booking at the Radisson Dubai Creek in October. We booked a Half Board rate (which at the time was very reasonable). Half board packages now no longer seem to be available. I was just checking the booking correspondence and have realised I have nothing to show the board basis we have booked. Confirmation only shows room type and occupancy.

  When I try to click on the ‘Manage Reservation’ button online, or from my confirmation email, it goes nowhere. The app doesn’t even offer that function, only ‘Cancel’.

  Should I be concerned? How do I prove the Half Board basis?
  TIA.

  • The Savage Squirrel says:

    11 Sep11 September 13:24

    If you want to check it’s gone through correctly and you want it in writing then why not just Email the hotel and get them to confirm it?

  • Kai says:

    11 Sep11 September 13:34

    Manage reservation – rate details – cancellation policy. The full details are here.

    • SteveD says:

      11 Sep11 September 14:03

      Manage Reservation doesn’t work – website just gives me an error, email link gives me a blank screen. Not able to do it in the app (Android) – can only view cancellation policy.

      I’ll try contacting the hotel as Squirrel suggested. Had assumed they will only have access to the same data as me.

      If anything is awry I’ll report back.
      Thanks.

      • Lady London says:

        11 Sep11 September 14:15

        App sometimes works different to website. Try both.

  • fivebobbill says:

    11 Sep11 September 15:32

    Stayed here last November Steve. Did u choose the “Half Board” as a special offer just before you were taken to the final booking page? If so this is common when booking Radisson middle east, that and special “Stand By” offers to be confirmed on check in (like 3 course dinner, suite upgrade etc)
    Regardless, email the hotel to check your booking, but if you have the option to change to a simple Business room instead I’d go for that.
    Breakfast is included with that and excellent in the lounge, eggs to order etc. And as for lunch/dinner, the hotel is part of a larger restaurant complex which is on the ground floor, where there must be at least 10 different dining options. Standard Dinner (your Half Board) will probably be off a fixed menu option in their Steak restaurant, but if you choose to cancel that and do your own thing the food is really cheap and plentiful throughout all the others. The Asian one I can highly recommend, and cheap as chips!
    I actually stayed in the Hilton up the road earlier this year, but went back down to the Asian at Radisson to eat!

    • fivebobbill says:

      11 Sep11 September 15:36

      By the way, if you’re logged into the App or Website and it’s only showing a “Cancel” option as opposed to “Modify” beside your booking, that usually means you have booked a non-refundable rate.

      • fivebobbill says:

        11 Sep11 September 15:44

        Forgot to mention, the email link is frequently dead, happened to me as well last time I booked there.

    • SteveD says:

      12 Sep12 September 09:10

      Thanks for the advice and recommendations, I think the HB package was offered as a normal room rate option, not a special add-on.
      Anyway, the hotel have confirmed overnight that my rate is dinner-inclusive. I had also contacted them previously to ask if dinner-inclusive rates included all of the restaurants in the hotel (including the Dhow!) and was told Yes.

      This seemed a bit unlikely to me, something may have been lost in translation, but even if it’s restricted I think we’ll still have done well. Good to know the other options are cheap, we’ll have a look at the Asian one, thanks.

      Myself and MrsD are both Radisson Gold (thanks Amex!) so I suppose there is a very slim chance of an upgrade to lounge access?

      Cancellation policy suggests it is a semi-flexible rate, so don’t know why there’s no modify, I guess because…I.T.
      And they say cars will drive themselves…

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