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What will we see from British Airways and Virgin Atlantic in 2020?

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What can we expect to see from British Airways / Avios and Virgin Atlantic / Flying Club in 2020?  I’m not into predictions, but the lead-time in this business is so long that we usually have a good idea of what is coming down the line.

What will British Airways deliver in 2020?

We won’t see anything in 2020 to match 2019 and the unveiling of Club Suite.  However, if 2019 was about the unveiling, 2020 sees the more tedious but more important phase of getting the new seat out there.  The target is for 30% of the Heathrow long-haul fleet to have Club Suite by Christmas 2020.

In terms of new aircraft, the big thing is the arrival of the first Boeing 787-10.  We ran some pictures of this the other day and it is due to arrive soon.  It will start on the Atlanta route in February.

In terms of seating it will come with Club Suite and an eight-seat First Class cabin, using the same seat that is on the 787-9.  This means there is nothing radically new to see and, as an event, it is nowhere near as important as the arrival of the first A350.

Another batch of A350 aircraft will also arrive during 2020, along with a handful of Boeing 777.

To offset the new arrivals, further Boeing 747 aircraft will be retired this year, although 747s will still be around for at least another three years.

The ‘New Year Resolutions’ press release circulated by BA last week confirmed that a new crew uniform, designed by Ozwald Boateng, is still in the works and due in 2020 – albeit now too late for the 100th birthday celebrations.  Lounge ‘refreshes’ were also promised for Heathrow, Edinburgh and Berlin.

The only new long-haul route announced so far for 2020 is Portland, as we covered the other day.

Across the broader IAG Group:

we will see what conditions the EU competition authorities place on IAG’s proposed acquisition of Air Europa, and whether it will cause them to walk away

Royal Air Maroc is now due to join oneworld at the end of March – an article on this will follow tomorrow

the ‘Letter of Intent’ for 200 Boeing 737MAX aircraft, secured at what is almost certainly the lowest price achieved for short-haul aircraft in the last decade, may or may be turned into a firm order – BA’s share of the fleet would go to Gatwick if confirmed

In terms of Avios, the current strategic plans will have been disrupted by the surprise resignation of CEO Drew Crawley.  IAG’s strategy plans show a sharp increase in Avios issuance to 9% CAGR for 2020-2022 and Avios staff tell me that this is conservative. 

Something must be ‘up’ to justify these numbers since they are massively in excess of IAG’s passenger growth figures, and Avios is dealing with the loss of Flybe and the fall-off in volume from Amex.

One change which is certain is that redemptions on LATAM will cease when the airline leaves oneworld in October.  Royal Air Maroc will bring some new options to the table however.

Moving on to Virgin Atlantic ……

Virgin Atlantic is in a similar position to BA regarding seats, but under a little more pressure.  The A350 Upper Class Suite has come under criticism for its ‘too tight’ tray table and lack of storage, and the cabins also seem to be showing worrying signs of wear after just a few weeks.

The redesigned tray table we were promised does not yet seem to be available.  As with BA, A350 deliveries will continue throughout 2020.

Virgin has announced that the A350 will appear on Los Angeles, San Francisco and Lagos as the year progresses, with New York being virtually ‘all A350’.

Sao Paolo is the only new route announced so far launching with the Summer timetable on 29th March.  We have been told to keep that day clear by Virgin so you may get a trip report during April.

Gatwick to New York is also launching in March, as part of a plan by Virgin and its major shareholder Delta to wreck JetBlue’s UK launch.  Delta is joining the spoiler party by starting Gatwick to Boston.

St Lucia is being dropped from June, although British Airways has picked up the slack here.

The big news for 2020 may be at Manchester.  The rebuilding of the airport will reach the end of the first phase, with Virgin Atlantic gaining a Clubhouse lounge during the Spring.  There is massive potential for Virgin Atlantic at Manchester now that Thomas Cook has collapsed, since it is unlikely that any other competitor will want to launch multiple new long-haul routes to pick up the slack.  Norwegian would have been a threat but it is now retrenching as it attempts to become profitable.

Let’s move on to loyalty.  There are major events this year which could potentially transform Flying Club.

The first is the launch of Virgin Red (which I believe is being kept as the name) in April, assuming the timetable hasn’t slipped.  This is the new Virgin Group loyalty operation, allowing all Virgin-branded businesses to earn miles.  I’m not very excited about the redemption side – I am guessing that most will be poor value – but I am excited about the potential to pick up Flying Club miles from a wide range of new partners.

Secondly, we have the full integration of Air France and KLM into Flying Club.  This will let you redeem your Flying Club miles for all Air France and KLM services, as well as credit all Air France and KLM services to Virgin.  Virgin status will get you into Air France and KLM lounges, and vice versa.  I know the start date for this and it is very soon.  If the pricing is right it could be transformational.  It could also signal the end of Flying Blue’s presence in the UK if members choose to switch to Virgin Flying Club instead.

We should also see the integration of Flybe / Virgin Connect into Flying Club during 2020, with earning and redeeming becoming available.

Whatever happens, Head for Points will keep you in the loop.


How to earn Avios from UK credit cards

How to earn Avios from UK credit cards (April 2024)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

Get 25,000 Avios for signing up and an upgrade voucher at £10,000 Read our full review

Barclaycard Avios card

Barclaycard Avios Mastercard

5,000 Avios for signing up and an upgrade voucher at £20,000 Read our full review

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways American Express Premium Plus

25,000 Avios and the famous annual 2-4-1 voucher Read our full review

British Airways American Express

5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £15,000 Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points. These points convert at 1:1 into Avios.

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express

40,000 bonus points and a huge range of valuable benefits – for a fee Read our full review

Run your own business?

We recommend Capital on Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,500 Avios.

Capital on Tap Business Rewards Visa

Huge 30,000 points bonus until 12th May 2024 Read our full review

You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus.

British Airways Accelerating Business American Express

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

American Express Business Platinum

40,000 points sign-up bonus and an annual £200 Amex Travel credit Read our full review

American Express Business Gold

20,000 points sign-up bonus and FREE for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

Comments (169)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • James says:

    OT: Has anyone received the £5 rebate from Monese for upgrading to their Premium plan for December?

  • Tom says:

    OT: I spent over £10k on my Virgin Atlantic reward+ card and have renewed for a second year. I am only Red with Virgin Atlantic.

    I want to use it for a premium upgrade, how do I do it? I can’t see a voucher anywhere during the booking process.

    Thanks in advance!

    • Grant says:

      AFAIK you have to call – you can’t do it online

    • stevenhp1987 says:

      You have to call. Can’t be done online.

      Needs redemption availability in the class you’re upgrading too. Avios of the lower class, Taxes + Surcharges of the higher class.

    • Rob says:

      Look on your FC statement – it will show a one-line entry with some weird wording and zero miles which is the only notification you get that the voucher is available. You must then call to book.

  • rob says:

    Are you the new 777’s arriving in 2020 due to be the new 777-X or the current version they use now?

  • ChrisC says:

    All very well BA having more A350s delivered but the issue is the slow pace of pilot training to fly them.

    BA really hacked off many of its trainers this year (only partially connected to the strike) and hasn’t been able to persuade other experienced pilots to become trainees such that they haven’t been able to train enough pilots to operate the A350s they already do have.

  • maccymac says:

    I really hope BA does not get the 737 MAX. I know it’s cheap for them but I just won’t book with BA for fear of getting an equipment swap to the MAX. They can tinker with it all they like and proclaim from the heavens that it is safe but it is a fundamentally unsafe design on a dated airframe produced by a company with a disastrous corporate culture. Not since the 50s and 60s has an aircraft killed so many people so quickly.

    Not one executive has been charged let alone convicted for the deaths of 346 people and rather the worst that has happened is the CEO being let go to land on a multi-million dollar severance cushion.

    • Shoestring says:

      I guess you got the verb tense wrong, as in: it *was* an unsafe design – they are changing the safety/ parameters and that should make it safe

      I could understand if you felt (irrationally) that all Boeings are henceforth too dodgy to fly, but that’s a bit too much cutting off nose to spite face

      just like my wife trying to cancel our Thailand holidays down to irrational fears of SARS & Bird Flu

      work the logic/ brain

      • ChrisC says:

        The MAX is inherently unsafe and Boeing know that. It wasn’t a surprise to them.

        Which is why they developed MCAS to (supposedly) make it safe to operate.

        It would have been cheaper for them to design a new plane from scratch rather than do this bodge job.

        • Shoestring says:

          one man’s bodge job is another man’s neat evolution of design, preserving the best bits from previous work and improving fuel efficiency in the process, making technology work harder so that the airframe can do more, perfectly safely

          except obvs they didn’t get it quite right first time – but the principle of design evolution/ better technology is sound

      • Lady London says:

        I currently don’t mind Gatwick. The airport has improved vastly in recent years. So have the public transport options to reach it.

        However if that 737Max goes ahead and the plan to put them on Gatwick flights happens then I will not ever fly British Airways out of Gatwick. Whether 737Max or not due to potential aircraft swaps.

        If any 737Max ends up flying out of any other airport then I will avoid those flights ‘to the max’ to.

        Luckily the FAA seems to have woken up a bit and with any luck that design will never fly again (watch out for Boeing renaming it).

        Same goes for the Ryanair potential order.

        You can call me stupid if you like 🙂

        • Peter K says:

          It’s not being stupid or crazy Harry, but when offered the choice of a plane with a 100% safety record or one with a rather less good record, I’d choose the former. Same with choice of airlines. It’s just playing the odds in your favour.

          • Shoestring says:

            I don’t think these fears are stupid – they’re natural – but a result of not rationally evaluating the risks (incl what the risk will be in future). It will be interesting to see if Boeing can get through these fears once 737Max has been given the all-clear.

            I somehow doubt it & airlines won’t go risking losing (say) 20+% of paying passengers by using a completely safe, airworthy 737Max when any other modern airline could be an alternative choice.

            But forgive me for thinking about 3 week holidays in Thai paradise nearly given up needlessly, SARS, Bird Flu, sigh, irrational wife, irrational arguments, tears & frustration.

            Reminds me of that time I persuaded her to come on a night dive with me off the GBR, come on, all we’ll see is octopus, squid, interesting stuff – I bring her down in the pitch dark holding her hand and just that minute a 5m bloody great big bull shark built like a brick sh!thouse cruises by in the gleam of our torches 🙂

            You can’t win, pointless trying.

          • Shoestring says:

            *aircraft (oops!)

          • Lady London says:

            Yup and I know 2 sets of people who continued to go to Borough Market area after the first attack.saying lightning couldn’t strike in the same place twice.

          • Shoestring says:

            rationally evaluating the risks

          • Lady London says:

            what’s rational got to do with it?

  • Alan says:

    Agree the potential for VS is exciting – addition of a Clubhouse there in particular would be great. It’s an easy journey by rail from Edinburgh to Manchester Airport (and often with keenly priced tickets) so I’d be very pleased if they expanded things from there 👍

  • Rob says:

    No.

    • James says:

      Bit rude Rob.

      • Shoestring says:

        What’s he supposed to say? – sorry, unfortunately I deeply regret I can’t oblige you with your request this time as I have integrity & don’t want to destroy my relationship with Virgin/ AF/ KLM people by cheating on agreed terms?

        Not rude at all, just precise/ to the point/ iPad or iPhone concision no doubt.

  • Ammar says:

    Hi
    Happy New year to all. Cannot find my post re Conrad Maldives from a few days ago, but wanted to say thank you to all that helped. @TripRep, thanks for your input and the forum link – disappointed to read about the service levels. On reflection, having seen my flight times back from Male on the monday leaving at 1145 from Male, i think our seaplane ill be early so not even sure will get to enjoy a swim/breakfast especially with settling bill/getting a 1 yo ready etc, so I think i will cancel my last night – i booked it as a separate points redemption so easy enough to cancel.
    Hoping to try and get the latest seaplane back from the Conrad and then enjoy Male a bit, like to see the sights (even if they are few) as unlikely to be a place I visit anytime soon.
    Any thing I should do in advance of my arrival, beyond booking seaplane reservations? Restaurant reservations? Excursions? etc

    • Shoestring says:

      neatly put away your gas cooker and noodles? 🙂

      • Peter K says:

        Not gas (airline restrictions) but portable electric 😊

        • Shoestring says:

          it’s a toughie when you are held prisoner to prices in Paradise – but I’m sure Ammar has (very) deep pockets! 🙂

          • Ammar says:

            Lol…even if I did have deep pockets do not like to be held hostage…even if it is paradise, but this one is for the Mrs. She has been hinting for a long time….so I’m buying the bullet! But I like the electric cooker idea …some of my best meals were noodles when I was a student travelling!

          • Shoestring says:

            @Ammar – sounds like you missed out on the cooker/ noodles story! I will try and find it & post it for you on today’s Bits 🙂

    • TripRep says:

      Hi Ammar, I think MaldivesFreak from Flyertalk forum will be there then, he must have stayed there more nights than anyone I know. Maybe send him a DM to find out his thoughts on current service offerings and arrange a meet up at happy hour.

      On balance for a first time visitor I would still say it’s a lovely place. Careful with sun exposure it’s easy to get burnt and drink plenty of water. Sunset is approx 6:30-7pm, choose a table with a west view….

      • Ammar says:

        That’s a good tip as I do burn easy! Will get in touch with MaldivesFreak for advice. Thanks again

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