Is the Tandem Money cashback credit card worth £5.99 per month?

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• Alid says:

  9 Jan9 January 07:20

  Heading to Tirana next month on a TPR. Looks like the Plaza has been open a few years – Is the recent opening with Maritim a rebranding?

  Any advice for a good restaurant nearby?

  • E says:

    9 Jan9 January 08:22

    Don’t know about restaurants but yes, the Maritim is a rebranding of the existing Plaza hotel.

• AlexT says:

  9 Jan9 January 07:36

  OT: I have a question about the Virgin Atlantic cards. Been using the premium card for over a year now, and over the past month the FX loading fee on EEA transactions (EUR and other European currencies) has been removed. I checked the rate at which anecdotal transactions have been booked and it matches the MasterCard daily rate sans bank fee.

  I saw in a comment the other day that Rob expected FX loading to be reinstated on the basic card under a different name to comply with the European regulation that removed it in the first place (the removal was noted on the December statement for the premium card).

  Do you know if the FX loading fees will be reinstated on the premium card as well? Or is the plan to only reinstate them on the basic one to cover the lack of annual fee?

  • jc says:

    9 Jan9 January 07:54

    If it is you’ll get at least a month’s notice. For the time being, free free free.

    • Nick_C says:

      9 Jan9 January 08:09

      I’m still waiting for notice that they are capping miles at my credit limit!

      • Rob mc says:

        9 Jan9 January 08:16

        Same here, statement received 3 days ago and got 6 X my balance in points so don’t appear to be affected and nothing on the statement to show the cap.

      • Harry T says:

        9 Jan9 January 11:33

        I haven’t received notice either and I believe they must inform me before changing terms.

  • Rob says:

    9 Jan9 January 08:55

    The Virgin card team is coming to our dinner on Monday so I will ask.

    • AlexT says:

      9 Jan9 January 10:20

      Thanks, Rob!

• Mark says:

  9 Jan9 January 08:02

  Just seen that Willie Walsh will be retiring from IAG in June this year

  • Marcw says:

    9 Jan9 January 08:14

    To be replaced by Luis Gallego, current Iberia CEO

    • DailyExpressAddict says:

      9 Jan9 January 10:01

      I thought Brexitannia wanted to rid itself of EU workers and only true Anglo Saxons were worthy of working in the The Promised Land?

      • Rob says:

        9 Jan9 January 10:12

        Eh? IAG is a Spanish company based in Madrid.

        • RussellH says:

          9 Jan9 January 10:26

          Perhaps he is hoping that Signor Cruz will be sent back to Spain??
          🙂

        • Lady London says:

          9 Jan9 January 11:00

          Ché?

• Henry says:

  9 Jan9 January 08:14

  OT Searching for a flight last night on Executive club KIX-HKG and loads of availability come up on screen with Cathay Pacific on dates throughout March had another check this morning and nothing on all dates that im searching?
  Is this the website playing up or could all 30 odd tickets be gone in 10 hours?
  Very strange

  • Charlieface says:

    9 Jan9 January 09:34

    Check aa.com you don’t need to login

  • Lady London says:

    9 Jan9 January 10:02

    Apparently BA has form for not displaying CX award seats that exist, or only display them a week ahead etc. I suspect if you can follow @charlieface’s advice and find the saver-level award seats on AA or maybe even QF? you might be able to phone BA and book. Sometimes BA agents can’t see saver award seats that you can though. In which case HUACA.

    @charlieface are you at the party? I am impressed and grateful for your tips on car hire. Would be great to meet you IRL.

    • Charlieface says:

      9 Jan9 January 23:27

      No I’m Manchester based and tbh I’m not the typical ABC1 middle management you seem to get on HFP, I’m much younger and more a MoneySavingExpert type except with more brains.

      • Lady London says:

        10 Jan10 January 13:09

        yes that is why I was hoping you might be there. Don’t sell yourself short. You sound like a number if people I met in the City that did very well on brains and nothing else. “Blue bloods and barrow boys” was a tradition.

        We really have to not lose opportunities to gather people, say in MAN or EDI catchment area…

• Jovanna says:

  9 Jan9 January 08:24

  OT: Went to pay the balance of my Creation card at the weekend, using their new app. It was £2750. I received an error message and an error message and a third error message each time I tried to make a payment – ‘Payment not made at this time. Please contact your bank.’

  Checked my current account and 3 x £2750 had left the account. I’ve made some other payments via the Creation card, which will fall in the next billing period, so these payments will go towards that but slightly annoying.

  • Hmm says:

    9 Jan9 January 08:29

    You just wanted to tell people how much you have in your current account, didn’t you? Nobody cares.

    • Michael C says:

      9 Jan9 January 08:56

      I don’t think that counts as bragging at all?
      In any case, they’re probably just pending transactions and they’ll disappear in a couple of days if the money doesn’t get added to the Creation account

  • callum says:

    9 Jan9 January 08:33

    Have they ACTUALLY left your account or are they just pending?

  • Phil says:

    9 Jan9 January 08:58

    Creation has an app?!

    • Rob says:

      9 Jan9 January 09:07

      Er, yes. Under ‘Creation’ 🙂

  • The Urbanite says:

    9 Jan9 January 10:42

    Creation being a bit slow processing payments this week – taking longer than one working day which tends to be the norm.

  • Sarah says:

    9 Jan9 January 11:12

    This happened to me last night too using the new app. The payment is pending so will wait and see what happens.

  • the_real_a says:

    9 Jan9 January 12:45

    Sounds like all three were authorised but not taken by Creation. its wouldn’t surprise me if all of those payments fell off… Do you have any creation confirmation mails?

    • Jovanna says:

      9 Jan9 January 15:05

      Money has left my current account and is showing as paid in my Creation account. I have a positive balance of a few hundred quid in my Creation account now.

      • Tom H says:

        9 Jan9 January 19:33

        This happened to me!

        To be clear, I paid using the app (first tim using app to pay), app said declined or error something, no email confirmation from creation, shown as pending in my bank account so assumed it would be returned. Bank said it may take 7 days to show as credit even if declined. So as payment was due 13/1/20, I decided to pay via a different method on the web site, this time went through and email recieved. Day later original payment goes through and is credited. Now Creation is in 2k credit!

        So be ware paying through the app!

        • Jovanna says:

          9 Jan9 January 20:02

          Yes, first time using the new app for me. Old ‘app’ was a bit clunky but no issues. No emails BTW.

  • Andrew M says:

    9 Jan9 January 20:39

    The same thing happened to me. I made two attempts to pay through the app, neither of which appeared to go through. Checked my IHG card balance a couple of days later and it’s several thousand pounds in credit.

• Michael C says:

  9 Jan9 January 08:48

  OT: I booked a BA holiday to Las Vegas that was supposed to give us $10pppn room credit. The hotel said it was never added to our booking and our problem was with BA. I reported it to the BA holidays cust service email. What would the usual compensation be? It obviously wasn’t a deal breaker but technically we’re out $140 in credits we were supposed to have.

  • TGLoyalty says:

    9 Jan9 January 08:51

    $140

    • Michael C says:

      9 Jan9 January 08:57

      Sorry, I meant would they give cash (what currency?) or voucher or avios (how would they calculate it or would it be a ‘good will gesture’ token amount for things like this)

      • Roberto says:

        9 Jan9 January 12:27

        I would ask for 20000 avios or a £200 evoucher off a future booking. See what they come back with.

• jamie says:

  9 Jan9 January 08:58

  Tandem = dead in the water

  Pity because it was a great card

  • Andrew says:

    9 Jan9 January 09:29

    But terrible customer service.

    “We’d like you to reach out to us on Facebook Messenger” (when I’d expressed a complaint).

    Thankfully, I’ve just had my updated terms and conditions for my MBNA card (former BMI), and quickly flicking through it I’m still getting the 0.5p per £1. Sadly not on the version with free FX.

    • Andrew says:

      9 Jan9 January 09:40

      In my experience the customer service has been excellent. Contacted them a few days ago through the chat function in the app because a mystery transaction had just appeared. It was answered within a minute or so. I was asked to call because they can’t deal with fraud enquiries via chat. The phone call was answered by a person immediately who froze the transaction and is getting a new card sent out.

• aston100 says:

  9 Jan9 January 09:00

  Is there already an (updated) article that covers the steps involved with booking a multi-city / open jaw 2-4-1 with F on one leg and J on the other? (presumably starting off with J on both legs).
  To include how to join the separate bookings (I understand this has changed recently) and where necessary upgrading/replacing one J leg with an F leg if it becomes available later?

  Thanks.

  • SimonW says:

    9 Jan9 January 09:02

    Call BA

    • Anna says:

      9 Jan9 January 09:19

      Current wisdom seems to be that BA will refund any extra Avios from making single bookings but not any difference in fees, which proves expensive if you destination is the US!

    • aston100 says:

      9 Jan9 January 09:35

      Sorry, are you implying that BA will explain this process on the phone?
      On the few occasions I have been forced to phone them for any queries & issues, the telephone agents were useless.
      I’m looking for an article or guide somewhere that breaks it all down, and includes all known scenarios where possible. I presumed there was an upto date one on this site but am unable to locate.

      • Anna says:

        9 Jan9 January 11:50

        It’s quite straight forward. If both your legs are available, call BA and they will do the whole thing on the phone (though you may need to be very specific about what you want, as you say some of them aren’t the best). No joining of PNRs required.
        If, on the other hand, you want to book the outbound leg before the return leg is released, you will either have to call BA to do the whole return booking (there IS a recent HFP article about this), or book the return leg on line then call BA to get the surplus Avios back. There’s no guarantee they will link the two bookings but that shouldn’t cause any issues, you’ll just have 2 booking references for your trip.

    • Lady London says:

      9 Jan9 January 10:06

      If the website can’t be used to book something, and IIRC mixed class on s reward return is an example, then BA waives phone booking fee. Ask them to if they go to charge it.

    • aston100 says:

      9 Jan9 January 10:56

      I called BA.
      He told me “I ain’t gettin’ on no plane, fool”

      I’ll get my coat…

      • SimonW says:

        9 Jan9 January 11:44

        hahaha Nicely done. He’ll be fine after he’s had his milk

      • Unsavage gerbil says:

        9 Jan9 January 11:49

        I like it Aston100

        The Gerbil

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