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British Airways will refund ALL flights to 31st May for a voucher – but should you say no?

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Finally ….. British Airways has seen the light and is now allowing you to cancel ALL flights up to 31st May, in return for a travel voucher.

However …. I am not convinced you should accept.

Let me explain.

Here is the British Airways ‘Book With Confidence’ website.

British Airways BA 777X 777 9X

These are the new rules:

If you are travelling between 14th March and 31st May, you can refund your flight for a British Airways e-voucher irrespective of when you booked.  No refunds are on offer for flights beyond 31st May.

If you are travelling between 1st June and 31st December 2020, you can refund your flight for a British Airways e-voucher if you booked between 3rd March and 31st May

The voucher is valid for 12 months from the date of your original flight

The voucher can be used on any route, not necessarily the one you originally booked

This applies to both British Airways marketed flights and BA Holidays bookings, although Comair and SUN-AIR are exempt

You cannot claim if you have already started your journey

Flight cancellations can be made until the close of check-in, whilst BA Holidays bookings must be cancelled within 48 hours of departure

Anyone who has already cancelled their booking and lost money cannot retrospectively request a voucher

You can also change your flight dates without any change fees, although you have to pay the fare difference.

The small print on how the voucher works is on the ‘Book With Confidence’ website.

British Airways Book With Confidence

But … but … but … perhaps you should wait?

I know this sounds contrarian.  Many of you have been on tenterhooks waiting for a decision like this to allow you to cancel your trip.

And yet ….

The EU has agreed the terms of a deal to allow airlines to cancel flights without losing their slots.

Next week, British Airways is likely cut anything from 25% to 100% of its scheduled flights – probably around 50% given what Lufthansa is doing.   If your flight is cancelled, you are entitled to a full refund IN CASH.  No messing around with e-vouchers.

By taking the refund now, you are also giving up your right to potential EC261 compensation if you were due to travel within 14 days of the cancellation being made.

Unless you are travelling in the next 4-5 days, you might want to think about waiting in case you end up missing out on a full cash refund.

Of course, there is also a risk that British Airways withdraws this offer and you can no longer refund your ticket at all.

It’s up to you.


How to earn Avios from UK credit cards

How to earn Avios from UK credit cards (April 2024)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

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Barclaycard Avios card

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There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways American Express Premium Plus

25,000 Avios and the famous annual 2-4-1 voucher Read our full review

British Airways American Express

5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £15,000 Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points. These points convert at 1:1 into Avios.

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We recommend Capital on Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,500 Avios.

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Huge 30,000 points bonus until 12th May 2024 Read our full review

You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus.

British Airways Accelerating Business American Express

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

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American Express Business Gold

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Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

Comments (869)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Alex H says:

    I spoke to BA yesterday when I was on the phone to them and they said that a 2-4-1 voucher would have a further 3 months added to it if BA cancel the flight

  • Ian M says:

    Friend flying from London to Warsaw on Wednesday with BA. Poland has just announced they’re closing the border to foreigners from midnight Saturday (same as Czech Republic, Denmark, Ukraine, Slovakia). So I’m guessing BA will cancel the flight but won’t have to offer EC261 compensation obviously.

    Meanwhile, looks like I’ll be stuck in Poland for a while!

  • Tim Limbach says:

    We have flights from LHR to MIA to CUN and return, next week and it sounds like Mr Trump will ban flights from the UK. If so, presumably BA will have to refund in cash and possibly pay EU261?

  • Anna says:

    Ha. I’ve just had an email from BA headed “Let the countdown to Miami begin.”
    I’ve booked my F meal just in case!

    • Graham Walsh says:

      Beautiful weather out here now. Hopefully it will go as planned unless Trump closes the border.

      • Daisy says:

        Trump just announced that they are looking at closing for UK passengers. It seemed from what he said and reading between the lines they are not happy with what Uk Government are doing. Hope you get to go.

        • Shoestring says:

          they’re worried by today’s jump in UK Covid-19 numbers

          since it will be worse tomorrow then far worse on Sunday, UK will be banned this weeked

        • Anna says:

          A lot of people aren’t happy about it. It goes to show how little they are trusted that the day after Boris says there’s no need to close schools or ban public gatherings everyone does a big ship then retreats into their homes!

        • Lady London says:

          That exemption of the UK probably had a deliberate signalling intent whilst being fully aware restrictions were likely to be changed for UK too. I thought it was very positive from the US on any level even if it could be withdrawn rapidly.

  • Lucas says:

    If the flight is cancelled because of the coronavirus am I eligible for a compensations under EC261? I thought it would be force majeure and they will refuse to pay but maybe I am wrong…

    • Shoestring says:

      coronavirus cancellations will count as extraordinary circumstances so no EC261

      • Shoestring says:

        but in the article above, Raffles is not talking about cancellations due to coronavirus – he’s talking about commercial cancellations (yes, possibly originating with coronavirus, but still commercial decisions)

        there’s a big difference – commercial cancellations within 14 days = compo

        not that BA would give in easily, they will probably argue force majeure due to coronavirus (but IMV would lose at MCOL)

        flight cancelled within 14 days of flying, to USA, if UK gets added to the banned list? no chance whatsoever of EC261 compo

        • Paul says:

          I don’t really care about EU261 I simply want to know that BA will refund my flight in full.

          I have also been playing around on Matrix tonight and BA fares for next few months are ludicrous.

          Annoying as hotels are cheap but difficult to get there with certainty

      • Rose says:

        Whilst coronavirus may count as extraordinary circumstances (I’m not sure it definitely will) whether a flight is cancelled “because of the coronavirus” or because of a lack of demand is a further complication to this so you may get EC261.

      • J says:

        But, if there were other flights on the same route on the same day, do you still think this would be a valid excuse for the airline?

        • J says:

          Sorry, you answered my question whilst I was typing.

          • Shoestring says:

            but just to answer that last point: other flights operating the same route, same day doesn’t really matter

            eg bad weather cancellations: they don’t qualify for EC261 compo

            yet you might think: but the previous plane flew, and the following flight flew, so it can’t have been bad weather

            wrong – any airline or pilot is allowed to make up its/ his/ her mind on the bad weather issue and there’s no appeal

          • Lady London says:

            However if competing airlines flying at pretty much same time similar route then this has been used to disprove airline claims that cancellation was due to bad weather.

          • Shoestring says:

            I think that would be more a case of getting a BS ‘bad weather’ etc response from CS (as you do) then challenging the no-EC261 compo at CEDR/ MCOL, and finding out that (say) BA weren’t going to defend no-EC261 at all because bad weather wasn’t the real reason at all

  • janice macarty says:

    My flight departs uk on 29 may and returns 5 june. Therefore I assume I am exempt for the time being

  • Trevor says:

    We’re due to fly to Chicago on 22 May and return from Miami on Jun 12. WT+ upgraded to club with Avios. I if the flight is cancelled, we will get a refund for the WT+ fare and get the Avios points back?

  • Maria J says:

    Rob, thank you so much for all your updates, they’re really appreciated 👌🏻

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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