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British Airways will refund ALL flights to 31st May for a voucher – but should you say no?

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Finally ….. British Airways has seen the light and is now allowing you to cancel ALL flights up to 31st May, in return for a travel voucher.

However …. I am not convinced you should accept.

Let me explain.

Here is the British Airways ‘Book With Confidence’ website.

British Airways BA 777X 777 9X

These are the new rules:

If you are travelling between 14th March and 31st May, you can refund your flight for a British Airways e-voucher irrespective of when you booked.  No refunds are on offer for flights beyond 31st May.

If you are travelling between 1st June and 31st December 2020, you can refund your flight for a British Airways e-voucher if you booked between 3rd March and 31st May

The voucher is valid for 12 months from the date of your original flight

The voucher can be used on any route, not necessarily the one you originally booked

This applies to both British Airways marketed flights and BA Holidays bookings, although Comair and SUN-AIR are exempt

You cannot claim if you have already started your journey

Flight cancellations can be made until the close of check-in, whilst BA Holidays bookings must be cancelled within 48 hours of departure

Anyone who has already cancelled their booking and lost money cannot retrospectively request a voucher

You can also change your flight dates without any change fees, although you have to pay the fare difference.

The small print on how the voucher works is on the ‘Book With Confidence’ website.

British Airways Book With Confidence

But … but … but … perhaps you should wait?

I know this sounds contrarian.  Many of you have been on tenterhooks waiting for a decision like this to allow you to cancel your trip.

And yet ….

The EU has agreed the terms of a deal to allow airlines to cancel flights without losing their slots.

Next week, British Airways is likely cut anything from 25% to 100% of its scheduled flights – probably around 50% given what Lufthansa is doing.   If your flight is cancelled, you are entitled to a full refund IN CASH.  No messing around with e-vouchers.

By taking the refund now, you are also giving up your right to potential EC261 compensation if you were due to travel within 14 days of the cancellation being made.

Unless you are travelling in the next 4-5 days, you might want to think about waiting in case you end up missing out on a full cash refund.

Of course, there is also a risk that British Airways withdraws this offer and you can no longer refund your ticket at all.

It’s up to you.


How to earn Avios from UK credit cards

How to earn Avios from UK credit cards (April 2024)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

Get 25,000 Avios for signing up and an upgrade voucher at £10,000 Read our full review

Barclaycard Avios card

Barclaycard Avios Mastercard

5,000 Avios for signing up and an upgrade voucher at £20,000 Read our full review

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways American Express Premium Plus

25,000 Avios and the famous annual 2-4-1 voucher Read our full review

British Airways American Express

5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £15,000 Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points. These points convert at 1:1 into Avios.

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express

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Run your own business?

We recommend Capital on Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,500 Avios.

Capital on Tap Business Rewards Visa

Huge 30,000 points bonus until 12th May 2024 Read our full review

You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus.

British Airways Accelerating Business American Express

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

American Express Business Platinum

40,000 points sign-up bonus and an annual £200 Amex Travel credit Read our full review

American Express Business Gold

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Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

Comments (869)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Neal says:

    Iberia flight on 22nd March cancelled – Called and the agent blatantly refused to refund. This is in breach of EC261!
    Very rude agent refused to discuss this matter further and hung up.
    Any suggestions?
    Will never fly with them again when things are back to normal.

    • Lady London says:

      Try a couple of times more and keep proof if you can of date time who you spoke to.

      Then raise chargeback or s75 claim on your credit card.

      • Neal says:

        Thanks – this is completely unacceptable behaviour from them. I can understand if the flight is still operating, but refuse issuing refunds for a cancellation is just low.

        • Lady London says:

          I will take a bet that at the two major IAG airlines in staff meetings approx 2-3 days ago, staff may have been told retaining cash by issuing vouchers instead was important to.enable their salaries to continue to be paid.

  • Malcolm bel says:

    Could you suggest to ba that they offer customers supporting them at this time by taking a voucher rather than a refund a voucher worth a bonus amount more than cash eg +15%? This would be good for supporting ba through their cash crunch and good for customers who will want to live again when this is all over….

    • Rob says:

      That would make sense I agree.

      • Roberto says:

        Cruise lines are offering this.. Up the 150% in cruise credit against a future cruise.

    • Lady London says:

      Good idea. As and when it becomes possible though you can be sure 15-20% will be the thin end of how much BA will hike prices by that people might need to use their vouchers on.

      Vouchers may also be valid, say, only 1 year or have other restrictions

  • Dave says:

    This email sent by Amy James, Head of Inflight Customer Experience (Acting) at BA on 9 March, might help people get EU26 compensation for cancelled italian flights. It shows that BA could have chosen to carry on but deemed it impractiacl for commercial reasons as crew might have had to self isolate – however, as we know, Ryanair and EasyJet continued to operate without the need for self isolation demonstrating that no government advice prevented them flying,making BA’s choice to cease flights with no notice or concern a purely commercial decision.In addition, the adcie on the trade support website was that cursoemers should not be routed onto other carriers – a flagrant defiance of the law and again purely for commerical reasons.

    “Since I wrote to you earlier this evening there have been some further changes in the operation and particularly in relation to Italy so I want to give you a quick update. Tonight the Italian Government have expanded the quarantine area to include the whole country and the FCO have advised against all but essential travel, as a result it is no longer practical to operate to Italy.
    We have also had clarity from the DFT as to how we should interpret FCO guidance for crew. Today they confirmed the following to us:
    “If crew have disembarked the aircraft in a Category 1 area of Italy then the current advice is yes they need to self-isolate on return to UK even if no symptoms. If they have not disembarked from a Category 1 area or have come from the remaining part of Italy currently they do NOT have to self-isolate as long as they remain symptom free.”
    I am aware that there was concern and this hopefully provides clarity for those who have undertaken day trips to Italy recently. Based on the above guidance, unless the area is classified as Category 1 when you disembark then you do not need to self-isolate if you are not symptomatic.”

  • Andy says:

    My flight has been cancelled and I’ve tried the javascript trick but it then asks for my credit card number. The thing is my card number was changed (Amex didn’t send me a new card when the old one expired and when I phoned up they changed the number). I can’t find any record of the old credit card number (aside from the last 5 digits) and Amex won’t tell me….

    Is there any other option aside from phoning up? Can I write in instead perhaps?

    • Neal says:

      I think if you download your old credit card statements (before you get the new card) it should show the card number on it? Top right corner.

      • Andy says:

        Thanks, I tried that but it only shows the last 5 digits of the credit card number…

  • roger says:

    What happens if a 241 voucher is used with one leg flown and return leg yet to be flown.
    If BA cancels the return leg is my voucher extended?

    This is a shorthaul connection but I used another booking to come back to UK.

  • yorkieflyer says:

    BA website now cheekily saying Do not use Manage your booking “IMPORTANT: Please do not amend your booking in Manage My Booking yourself – we will do this on your behalf.” with a link on the home page to a Voucher request. Shocking behaviour.

  • WILLIAM T MEECH says:

    ON FEB 28TH I BOOKED A FLIGHT TO MONTREAL WITH BRITISH AIRWAYS TO DEPART ON JUNE 3RD 2020
    THE DATES ARE OUTSIDE THE SCOPE OF REFUNDS ETC ETC ON BA WEBSITE AND I CANNOT SEEM
    TO FIND ANY INFO TO COVER THIS AND WHAT REFUNDS I CAN GET IF I CANCELL

    • Lady London says:

      why is this all in capital letters? Did it come from a speech to text machine?

  • WILLIAM T MEECH says:

    ON FEB 28TH I BOOKED A FLIGHT TO MONTREAL WITH BRITISH AIRWAYS TO DEPART ON JUNE 3RD 2020
    THE DATES ARE OUTSIDE THE SCOPE OF REFUNDS ETC ETC ON BA WEBSITE AND I CANNOT SEEM
    TO FIND ANY INFO TO COVER THIS AND WHAT REFUNDS I CAN GET IF I CANCEL

    • Sean says:

      At the moment if you cancel all you will get back is taxes (if it is a cash flight) or avios and taxes less admin fee (if it is an avios booking). At this stage i would wait for BA to either cancel or extend voucher period.

      You can always chase insurance as approriate.

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