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Here is the proposed British Airways operational plan going forward

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There is still a big question mark over how British Airways will operate for the next couple of months.  IAG, BA’s parent company, has said that it intends to ground 75% of flights from April but that number was not broken out between Iberia, BA, Aer Lingus, Vueling and LEVEL.

On Wednesday I spoke to a friend who works at BA and he outlined the current thinking to me.  This is NOT heresay – I have seen written confirmation of what is outlined below.  That said, the situation is clearly moving quickly and this plan could easily end up on the back burner.

Long-haul flying:

75% of the long-haul schedule will be cancelled

The ONLY long-haul aircraft which will be flying are the new Boeing 787 and Airbus A350 fleets – these are generally smaller aircraft and very fuel efficient, with the newest interiors

The entire A380, Boeing 777 and Boeing 747 fleets are to be parked.  The 747 retirement plan has been accelerated and many of these aircraft will never fly again for BA.

Short-haul flying:

The medium-term position of short-haul routes is not clear.  A substantial number of services have already been cancelled but a core minimum is likely to remain if the Government allows.

Logistics:

Terminal 5C is to be closed.  This will be used to park aircraft (there are 22 stands available).

Short-haul aircraft are already being sent elsewhere where possible.  Aircraft are already parked at Glasgow, Southend, Norwich and Cardiff.

British Airways will leave Terminal 3, with all flights moved to Terminal 5.  (There are separate rumours that Terminal 4 will be closed entirely and the 50 or so daily flights moved to Terminal 2 and Terminal 3.)

The Concorde Room lounge in Terminal 5 will be closed (this happened yesterday) and parts of the Terminal 5 check-in and security areas closed.  We already know that the Galleries North and Terminal 5B Galleries lounges have closed.

As I said above, this plan may not survive a collision with reality, but as of a couple of days ago it was the current strategy.

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Category

British Airways and Avios

Comments (184)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Nigel says:
    20 Mar20 March 04:39

    Slightly OTC (and forgive me for not making sense of the hundreds of comments) has anyone had any experience of their flight booked using Avios and the Lloyds Voucher being cancelled? I have a flight in May and the voucher would of expired. I know some people have said their 2-4-1 voucher has been extended by 6 months.

    A comment in an article 12 months+ Ago referenced receiving the full Avios back ie club world when using prem econ miles when cancelling a flight. Can anyone confirmed this?

    Many thanks

    • Jason K says:
      20 Mar20 March 05:32

      +1

    • Zander says:
      20 Mar20 March 06:01

      I had a booking made using 2 lloyds vouchers, which was cancelled. One voucher expired last May, just after I used it, it was voided since even with 6 month extension, it was still expired. The second voucher expired in October last year and it has been extended by 6 months until April this year.
      You will need to call up to do this.

      • Robert says:
        20 Mar20 March 07:23

        I had an online chat with a Avios agent.
        At the end of the chat I summarised:

        “12:46:42 [ME] A six-month extension from the date of flight cancellation for both vouchers?
        12:47:39 [AGENT] Yes, so if BA cancels your flight, you would then contact us and from that day you will have 6 months to use your vouchers again…. But that isn’t a travel by date it’s just a book by date…..
        12:53:55 [ME] And just for absolute clarity; if BA cancel our flight to [Europe] on[ xx] May 2020 because of Coronavirus, we would get the Avios back, as well as 2 “new” lloyds upgrade vouchers valid until around October/November, even though the vouchers we had expired in December 2019 and May 2020. If we choose to cancel the flight (not BA), we would just get Avios back, but no vouchers.Is that correct?
        12:55:38 [AGENT] Yes that’s correct. So if BA cancel your flights then you would get everything back including the vouchers with a 6 month extension. If you cancel (not BA) the normal terms and conditions apply where its £35pp to cancel outside of 24hrs of the outbound flight. Avios are refundable but the vouchers are not.”

        I would suggest having your own conversation with Avios online at some point before your flights so you have it in writing, too.

        • Josh says:
          20 Mar20 March 07:53

          Thanks Robert extremely helpful data point.

          Now for BA to actually cancel my flights to Barcelona on Easter weekend….

        • R Ludlow & Sons says:
          20 Mar20 March 09:22

          Not done online chat before. How can you prove what was said in the transcript was really from them and not made up?

          • Robert Norris says:
            20 Mar20 March 10:35

            There’s a tick-box to get the transcript emailed, which is then time/date stamped and will obviously match Avios’ own internal record of the discussion which I presume they keep.

  • Raphael says:
    20 Mar20 March 04:45

    What were the planned timelines for this plan?

  • Dawn says:
    20 Mar20 March 05:10

    Rob – do you know anything about Qantas and the suspension of all International flights? Flight Centre are trying to get us to return to UK in the next few days but we understand that flights to London will still continue with a different schedule from April 20th. We are due to fly from Perth to London on 21st APRIL. We’ve been in Aussie from 23rd January. We’re getting conflicting info from everyone? thank you.

    • Lyn says:
      20 Mar20 March 05:25

      Dawn, it is very fast moving but I think Flight Centre are right and unfortunately you need to look seriously at the current situation so you can decide what to do. Your idea of flights to London via Perh from late April, even though very recent, is old news at this point, and has been superceded.

      Qantas says “all international routes will be suspended from the end of March until at least 31 May, 2020.” It is on the main page of their Australian web-site and also on e-mails they have sent to their frequent flyers / e-mail subscribers. They are basically in “get everyone home” mode now. I believe the only international flights they would contemplate in April would be to help the Australian government get stranded Australians home.

      i’ll try include links to the relevant page on the Qantas web-site and an article from Australian Business Traveller, or whatever it is now called, separately so my comments won’t be delete.

      • Lyn says:
        20 Mar20 March 05:29

        And the article from the old Australian Business Traveller web-site

        https://www.executivetraveller.com/news/coronavirus-qantas-cancels-all-international-flights

        Hope these links help with background information at least. Good luck getting home.

        • Dawn says:
          20 Mar20 March 05:44

          https://www.qantas.com/gb/en/travel-info/travel-updates/coronavirus/qantas-international-network-changes.html
          This link I’ve been trying to get onto as it makes reference to after the end of March. The news here also mentioned that flights to UK would actually still be running.
          I’m speaking to Flight Centre tonight to see what can be done. We’re in a nice safe place here which we could stay in until the end of May. I work remotely so don’t have to get back to UK for anything. There aren’t many COVID-19 cases here and just 6 deaths. Just not sure if we don’t take their flight proposals now we’ll lose the rest of the money we paid. We still technically have the 2 domestic and the final flight back to London outstanding. They offered us to fly in economy instead of Business that we’ve booked. Thank you Lyn for your help.

        • Lyn says:
          20 Mar20 March 06:10

          Dawn, I agree with you that Australia is probably as safe a place as any at the moment if you decide to stay there until “at least” the end of May and are able to do so and are OK health-insurance wise.. I wish I was there as well! My sister phoned me from Australia the other evening and tried to persuade us to go back, after we’d left only just two weeks earlier..

          I’m afraid I don’t have any personal experience with Flight Centre to be able to comment, but I think I would try to talk with Qantas as well – if you are able to reach them. Presumably you started from the UK so EU rules re downgrades should apply if you do decide to leave now.. I suspect the flights back from Australia are going to be emptier than flights to Australia, so hopefully they could upgrade you back to business even if they can’t guarantee it. Always worth a chat with the CSM if it’s a case that can be justified using normal common sense.

        • Lyn says:
          20 Mar20 March 06:13

          Dawn, I think if you look at the link you included again you’ll find the info re flights to the UK in April are simply no longer current.

        • Dawn says:
          20 Mar20 March 06:53

          Thank you for the further info Lyn. I’ll only fly business due to my illness, I could not do the economy. (I have Chronic Fatigue Syndrome and it’s the only way I can manage to travel at all). No worries, I’ll chat to them tonight and see what can be done. We have Health insurance cover with Nationwide FlexPlus and we’re covered for trips up to 120 days so that’s no problem. You’ve been very helpful, I appreciate it.

        • Paul Pogba says:
          20 Mar20 March 09:55

          You don’t need to worry about health insurance, health care for UK visitors is covered by a reciprocal agreement: https://www.servicesaustralia.gov.au/individuals/services/medicare/reciprocal-health-care-agreements/when-you-visit-australia/visiting-from-united-kingdom

    • AJA says:
      20 Mar20 March 08:16

      Dawn, I would make arrangements to return to the UK ASAP.

      Qantas is not an EU airline so has no EC261 duty of care provisions to get you back to the UK.

      The expectation that flights will resume in June is, I think, unrealistic. And if they do you will not be a priority since your return flight is in April so will have been cancelled.

      If you don’t take up the offer to get home now you will probably have to pay for new flights if or when they restart.

      Speak to Flight Centre ASAP. I understand the reluctance to travel economy so speak to travel insurer to see if they will pay to.upgrade you from economy..

    • Harry T says:
      20 Mar20 March 08:26

      I agree – I would get out now if you don’t plan to stay for the rest of the year.

    • ChrisBCN says:
      20 Mar20 March 08:27

      Hi Dawn,

      Sorry to hear that your trip hasn’t ended in the way I’m sure you originally planned. You need to make plans either to come back immediately, or to stay in Australia for at least the next 3-4 months. There is a real, serious risk that you will not be able to leave the country, enter the UK, transit through other countries etc. I would be making every effort to contact flight centre and Qantas as well to make this happen.

      I’m sorry if this sounds tough, but you’ll be grateful you dealt with it now than say next week. Good luck!

      • Dawn says:
        21 Mar21 March 06:03

        thank you to all for advice ref the Qantas flight. I spoke to Flight Centre last night and despite being refused 3 times for the Qantas codeshare flight from Brisbane to London on Emirates they suddenly said ‘yes’ at a cost of £500 per person extra. I knew my insurance would refund this no problem. They rang back an hour later saying we’re booked and the £1000 had been waived!
        Relieved as they wanted us to fly on Qantas metal out of Sydney – a bit silly when we are at Brisbane. This morning I was very surprised to find the offer of a Chauffeur car to Brisbane and then back from LHR. So delighted with these arrangements and actually looking forward to the trip. I only knew about the Qantas codeshare from HFP and have learned loads through this forum so thank you everyone 🙂

  • Bharat Ranchod says:
    20 Mar20 March 05:15

    Hi. Need some advise. I’m in Mumbai my flight to return has been cancelled. BA have not notified or emailed to cancel and rebook. My itinerary on the app and my account has been taken off so cannot rebook or do anything. Is this standard procedure. Due to fly back on 27 but latest India have stopped all international flights to anywhere in India from 22 to 29 March. Appreciate any advice. Thanks

    • Shoestring says:
      20 Mar20 March 06:07

      you don’t need to log in to an account to see if your flight is still uncancelled in Manage My Booking – can you check that & see what it says?

      • Shoestring says:
        20 Mar20 March 06:08

        on a desktop/ laptop

        • Ian says:
          20 Mar20 March 06:25

          These off topic things really are frustrating.

          Use FlyerTalk if you have questions, keep comments relevant to the post.

          • Graham says:
            20 Mar20 March 07:00

            Wow, cold much?

            Give people a break, it’s unprecedented times we’re in and people are obviously relying on the expertise here.

            Try and be a little more conscious of the panic people may be feeling trying to get home.

          • Jonathan says:
            20 Mar20 March 07:24

            There are a lot of experts & insiders on FlyerTalk, indeed I’d often trust some of the people there more than airline customer services! It is a more intimidating environment for a new poster & there’s a lot of technical terms & abbreviations flying around (excuse the pun). The downside to posting in HfP comments is a query can often get lost in the flow of comments on other subjects.

          • Bazza says:
            20 Mar20 March 07:39

            Definitely, same old questions and answers over and over.
            Think it’s time to suspend my reading for hfp till end of May too!

          • Keith says:
            20 Mar20 March 07:52

            Shut up mate your boring…

          • AJA says:
            20 Mar20 March 08:44

            Ian, a little compassion and friendship goes a long way. There is no rule on HfP that you can only post a comment relevant to the article.

            I do hope you never get stuck anywhere in the future but if you do I expect not to read about it here as you will only post requests for help elsewhere since that won’t be relevant to any article on HfP.

            Found any good ex-EU business class flights for next week or any great credit card deals this week you’d like to share? I mean that’s what HfP is only about isn’t it?

          • Rob says:
            20 Mar20 March 09:36

            We are going to launch a chat thread. Was meant to be yesterday and then today but we kept getting stories so it kept getting pushed back.

          • Bazza says:
            20 Mar20 March 10:25

            Glad Rob agrees this is ruining the site. Hurry up with the changes Rob. Good man!

      • Bharat Ranchod says:
        20 Mar20 March 07:28

        “Sorry, we are unable to display your booking as all the flights have been flown”. This is showing. I’m nearly 64 years old. A little worried about my return to UK. So please try and help as shoestring is doing. Thank you

        • AJA says:
          20 Mar20 March 08:28

          I am so sorry to read about your predicament. I can only suggest Twitter or keep trying to call BA or your travel insurance. Are there any flights on another airline that you could book and claim off BA/your travel insurance once you’re home? A quick google search show availability today and tomorrow on Ethihad from Mumbai via Dubai to London for £341 assuming you can transit in Dubai. Good luck but please try not to panic, that won’t help anyone. I am happy to search more for flights if that helps.

          • Bharat Ranchod says:
            20 Mar20 March 09:33

            Thanks AJA. I have just spoken to my son in London. He is going to call Amex and others to try and rearrange our flights. I will also try from here. But if need further assistance will ask. Sometimes at times like this just a little compassion goes a long way. Thanks again just to know there are people like yourself and shoestring to put us ease and brings a little if not much a smile ☺

  • Lyn says:
    20 Mar20 March 05:52

    Definitely O/T. I just happened to came across something on the Qantas web-site when I was looking for information for Dawn, above, and think it is worth mentioning,

    It is a list of Coronavirus cases on Qantas flights, with detailed flight numbers and dates and which rows people who have since tested positive for coronavirus were sitting in. I haven’t seen this for other airlines. Good for Qantas, in keeping with their usual practical approach, for providing information that could be useful for an important few of their passengers. Like other airlines, Qantas has it’s faults, but they do take safety and medical issues seriously. Their HQ medical support team, which most people are thankfully blissfully unaware of, is superb,

    • Harry T says:
      20 Mar20 March 08:27

      @Lyn I keep checking that list because there was a man on my row who was coughing and sneezing with very poor hygiene…

      • AJA says:
        20 Mar20 March 08:33

        Harry that sounds horrible. It could just be a bad cold Are you self isolating just in case? Might be wise. Glad you’re home though.

  • Ian says:
    20 Mar20 March 06:24

    Cathay have announced a 96% cut to schedules. 3 flights per week to London

    I think BA could go even further, as must be pretty much zero demand to fly.

  • zee says:
    20 Mar20 March 06:48

    Rob or readers, did anyone try Transiting through Oslo with 2 separate tickets since the announcement? I understand “Transit” is allowed but this normally means staying air-side. I would need to arrive, clear customs and check in for my BA back to London. Have only 3 hour turn around but worried I wont be allowed to enter and re-check in as I have baggage. Qatar said the flights are still going ahead and if I want to change to DOH-LHR it will only be an extra £3000. Any experiences or first hand knowledge appreciated. Thanks

    • Ian says:
      20 Mar20 March 07:21

      Ex EU routes right now are insanely dangerous. Cut your losses and cancel.

    • K says:
      20 Mar20 March 07:28

      We did transit last month. Qatar in Singapore were happy to check through our bags all the way to London, despite being on separate tickets. At Oslo, we just stayed airside.

    • Michael says:
      20 Mar20 March 08:08

      It’s no longer possible to transit in Oslo if you need to go through immigration to collect bags. Currently there are ad hoc reports that it is possible to transit without bags on separate tickets by doing an airside transfer. But, let’s be honest, we don’t where we’re going to be with regards to flight schedules and permissible travel routes or transits tomorrow, let alone next week or a month down the line. If it was me, I’d be cancelling the trip, bunkering down, and rebooking it as soon as it was possible to do so.

    • AJA says:
      20 Mar20 March 08:36

      Quite frankly I’d pay the £3k and change to direct flights.

    • ChrisC says:
      20 Mar20 March 09:12

      So you were flying DOH-OSL on QR then BA to LHR on a separate ticket?

      QR do through check baggage to One World partner airlines even if separate tickets are involved if you show them your onward itinerrary.

      Have a read of the QR forum on flyer talk as there will be threads on this.

      But AND YOU SHOULD CHECK THIS even if QR are operating to OSL they will be following the Norwegian restrictions and they may not let you board if you are unable to enter Norway,

    • Bagoly says:
      20 Mar20 March 12:09

      If I were you I would work on the basis that you need to get the bags home separately from yourselves.
      So remove anything crucial from suitcases to hand baggage, or send those items home by (insured?) post/courier.
      There are companies which will send suitcases around the world for something like £200, which is a lot cheaper than £3,000!

      Or even accept that bags may go to OSL landside, while you stay airside.
      They will be removed from carousel by the airport, and you file a lost baggage report back in London.
      In that situation, you may then have to pay for the delivery from OSL to home; I don’t know how much they would charge for that, but still surely less than £3,000.

    • Stuart Evans says:
      20 Mar20 March 17:54

      We were in Australia when the Norway restrictions were announced. We had intended to fly MEL>DOH>OSL on Qatar in Bus; stay in the airport hotel overnight; and then fly BA OSL >LHR the following morning.
      In the event, I called Qatar Customer Service at HQ (+9744023000) on Skype. Call took 25 mins and I was able to change to a flight the next day ADL>DOH>LHR. No change fee and the fare difference was about US$1,060. All things considered, I thought that was pretty reasonable.

      Good luck

  • Fred Hopkins says:
    20 Mar20 March 06:51

    You areunbelievable. IAG is truly fighting to stay in business and keep cash in the bank to pay their staff. You Rob Burgess are just sore because BA & Avios don’t pander to you BA staff are working their backsides off to deal with customers and all you do is stick the knife in at every opportunity. I hope you’re own business sinks so you suffer the humiliation and have your teams welfare on your conscience.

    • Jeff says:
      20 Mar20 March 07:12

      Not sure how he’s “sticking the knife in”?

      • The Original David says:
        20 Mar20 March 07:15

        Don’t feed the troll…

        • Fred Hopkins says:
          20 Mar20 March 08:09

          I am not a troll. I am an airline worker who had “watched” Rob preach his so called expertise for years and you gullible lot lap it up. Those of us working in Aviation are crippled with anxiety to whether we can pay our bills next month yet the public (minority) and you guys on here are hell bent on crucifying us.

          • riku2 says:
            20 Mar20 March 08:36

            I do wonder why there is a need to explain the aircraft type and “with the newest interiors” – as if people will decide where/when to fly based on what kind of seat is fitted into the plane. On the other hand Radio 4 Today programme had an interview with somebody who voluntarily started a holiday to Egypt six days ago, so you do wonder if people realise the seriousness of the situation.

          • CV3V says:
            20 Mar20 March 08:38

            What is it in this post you object to? Over the last few days I have seen a few comments about EC claims, which are usually shot down by other posters. The last few days I have read a lot of posts from people who are stuck abroad, and others giving advice. So, for some, they have been grateful for the forum nature of the comments section.

          • Anonymous Coward says:
            20 Mar20 March 08:39

            You think noone else is worried about paying bills next month?

          • AJA says:
            20 Mar20 March 08:55

            Fred, I am so sorry for you and any employee or business that relies on aviation. It’s not just you who will be affected.

            But, it is wrong of BA to try to get out of its legal obligations by deliberately making it difficult to get a refund that we are legally entitled to.

            And Rob is right to call them out over it.

            BA’s reputation is taking a battering by their actions. It’s a pity because they could handle it so much better.

          • Rob says:
            20 Mar20 March 09:40

            Surely someone who paid £2,000 in taxes and charges to BA for 4 CW Avios flights – and may now be worred about paying their bills next month – should be able to get that money back, given that they are legally entitled to it?

          • Paul Pogba says:
            20 Mar20 March 10:16

            Perhaps my social circle are abnormally anxious but I don’t know anyone at that isn’t fearful that they’ll end up redundant through this. Aviation is the first wave but friends in everything from sales, advertising, events, construction and finance are realising they’re probably expendable. The media has also highlighted retail, pub and restaurant workers as being vulnerable.

            Is it really unreasonable for people that are facing redundancy to want their money back on services that won’t be delivered? We’re facing a depression because China couldn’t or didn’t bother with food hygiene regulations or (if you wear a tinfoil hat) control pathogens in its microbiology lab.

          • PerkyPat says:
            20 Mar20 March 10:19

            This article is posting factual information. Maybe, instead of posting on here you could try sorting some refunds for people BA are trying to con into taking vouchers. Many of these people are also worried sick about paying bills and dont work for a company with an 8 billion war chest.

    • JohnG says:
      20 Mar20 March 07:59

      I already appreciate the information and opinion you share Rob so I hope you keep going, but knowing it upsetting some rude and spiteful people in the process is a nice added extra!

    • Dino says:
      20 Mar20 March 09:02

      HfP advertising income has dropped to rock bottom so you may get your wish.

      • Rob says:
        20 Mar20 March 09:33

        I think we’ll stumble on. The HFP team remains in place on full pay. We’re also just about to sign-off a five-figure redesign deal which will keep another couple of people in work for 2-3 months.

    • ChrisC says:
      20 Mar20 March 09:18

      Just don’t read the blog if you don’t like it.

      Rob certainly has expressed his sympathy on other posts for the whole range of staff not only in the aviation sector also hotels and hospitality sectors.

      I’m sorry if your job is affected but I also have pilot and cabin crew friends (not just BA) as well as those in the entertainment and pub trade who are also massivly affected by this.

      • Polly says:
        20 Mar20 March 23:53

        Both our daughters now have no work, one lost hers today, but will get 80% pay. Older one in London is self employed, and may get a 100 a week, plus a bit towards rent. It’s horrific, but luckily has us as a cushion until it all gets sorted.
        So, indeed, everyone is anxious att his time, and we all must help out when we can.
        And yes, people will need those cash refunds to pay their bills with.

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