British Airways evouchers for cancelled flights are arriving – and it’s a mess

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• Mark says:

  28 Mar28 March 07:34

  I’m so grateful for this website. To think I almost clicked submit for one of these vouchers instead of using the workaround for a full cash refund owing to the underhand wording on the BA website.

• Suzi says:

  28 Mar28 March 07:49

  So confused as what to do …I have a booking for 8 people to Budapest including a hotel
  Flight out has been cancelled to so … are we just entitled to a voucher for the booking or can we get our money back ???

  • Graham says:

    28 Mar28 March 08:09

    We were refunded in full without asking but I see they are trying to change the rules on that.

  • Mark says:

    28 Mar28 March 08:26

    Your legally entitled to a full refund.

    If they refuse contact the credit card company you booked with and also make a complaint to abta

  • Rob says:

    28 Mar28 March 10:10

    If you booked this as a package (ie at the same time, in ONE transaction with one card payment taken) then it counts as a package holiday and you get the lot refunded.

    If you made two separate transactions for flight and hotel then you get the flight back. The hotel money will depend on the goodwill of the hotel and whoever you booked through.

    • Suzi says:

      28 Mar28 March 14:27

      Thanks Rob … I will hold out for full refund at was booked as a package

• Sarah B says:

  28 Mar28 March 08:06

  Thanks for all the updates. We have flights booked with BA to Singapore for July – Premium economy but used avios to upgrade to club – so know knows what they’ll offer me as a refund. Don’t want to lose my avios or my cash! I have a tiny shred of hope that I’ll get to go….

• James Bonser says:

  28 Mar28 March 08:14

  Hi, first of all, great job of keeping up with the ever changing travel landscape!
  I wanted to let you know my experience of BA e-voucher is different to the one you described. I received an email telling me:

  You have £1250.00 to use towards a future booking, please visit ba.com when you are ready to make your new booking and complete payment with a credit or debit card as usual.
  If you pay a deposit on your new booking, we will reduce the balance due by the above amount. Alternatively if your booking is paid in full we will refund the voucher value back to the payment card you used for your new booking.
  If there is a difference in price from the original booking, any increase is payable by you at the time of re-booking and any decrease is refundable with a further voucher. Please refer to terms and conditions here
  It must be redeemed for travel within 12 months of your original date of departure.
  Please reply to this email with your new booking reference once made. Alternatively please call our contact centre to make a booking by phone, contact details here
  Prepaid seating refunds can be requested using this claims form, Please mention that your booking was cancelled due to COVID-19 when submitting your form.

  So, it includes the value, the term and the process to follow.

  I hope this is helpful
  James

  • Andy S says:

    28 Mar28 March 11:07

    That was a BA Holiday booking yes? Others earlier in the comments have mentioned this, and I have one as well.

    I am wondering if anyone has tried to use one of these yet, is it really as simple as booking another BA Holiday and finding your account in credit to the tune of (what it said in the email) ?

• Louise says:

  28 Mar28 March 08:21

  It was my ( or perhaps my daughters ) voucher that Rob used as the example. I think I may have understood what they’ve done,
  My booking was flight and hotel for New York from Heathrow but my daughter had a connecting flight on the same booking from Leeds. I have now had an email saying they have refunded the cash for the booking. I had also booked for my friend and her daughter and they were connecting from Newcastle. Friend has had a cash refund for Newcastle leg but that was cancelled the day before we cancelled the entire trip.
  I think they are refunding cash for packages but vouchers for the connecting flights that they hadn’t actually cancelled. Does that make sense ?
  I still have no idea what the value of the voucher is but at least the bulk of the cost is on its way to my bank account.

• Mike Bor says:

  28 Mar28 March 08:31

  A voucher! – I should be so lucky. I have 5 bookings (each for my family of 5) on BA.com for internal flights in South Africa with Comair (BA flight number). All flights cancelled. I followed the ‘refund’ instructions and got 5 e-mails (1 for each booking) stating ‘Thank you for contacting British Airways. Unfortunately, your booking is not eligible for a Future Travel Voucher . We apologise for the inconvenience. Warm regards, British Airways Customer Service’
  Have tried to contact Comair but their e-mail response says they have temporarily shut down and no-one is monitoring e-mails. What a carry-on!
  I’ve raised an online customer relations ticket with BA. Any other suggestions?

• Lin Law says:

  28 Mar28 March 09:04

  I have a flight and car hire with BA (I paid £700). Final payment is due 9th April. If I don’t pay will I get a refund or will I loose what I paid. Or shall I just cancel now and get the voucher?

• JdeW says:

  28 Mar28 March 09:07

  You beat me to it! Received exactly this rubbish yesterday…no value, no expiry date, no guidance who can use it. BA also continue to divert you away from refunds and towards vouchers…BA have cancelled my flights to Spain…when you go online to Manage My Booking, the option shows for Cancellations/Refunds but clicking through you get pushed onto the Voucher page. Leaves you no option but to call them 3 days before travel.

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