The new HFP chat thread – Wednesday 1st April

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We have decided to run this new daily chat thread on Head for Points.

Historically, the daily ‘Bits’ articles were the defacto repository for random comments and questions.  It is unlikely that the news flow will be so big over the next few weeks that we will need many ‘Bits’ articles, however.

The comments under this article are where you should post questions about travel and, indeed, anything else on your mind.  At this tricky time, and given that many of you are stuck at home self-isolating, we want the HFP community to have a place to chat.

Please only comment under the main articles on the site if your comment is directly related to the topic of the article.  This has long-term benefits as its keeps the commentary relevant for people who read those articles in the future.

By default, HFP shows the last page of comments under the article.  If you want to see the first page of comments and read them all from beginning to end in order, click here: The page will refresh with this article but the comments will now show the first page and not the last page.

We will continue to monitor how this is working:

we could potentially split it into a daily travel and non-travel chat thread

we may install some basic forum software

we may start suggesting potential topics for daily discussion

Let’s see how it goes.

We will do a separate article in a day or so about how we plan to run the site over the next few weeks.  Take care!

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  1. Secret Squirrel says:

    Just received the email offer from Virgin credit card to upgrade to fee paid card @ 1.5 miles per £.
    Do I, or don’t I is the big question?
    I may call up first and ask for credit increase as could be worth 15k a month if they stay in business.
    If VS went belly up, surely that would terminate the card conditions resulting in pro rata refund of fees?

    • Virgin Money is a totally separate business so if you’re a good customer they’d want to keep you sweet in the unlikely event of the airline going bust.

    • Craig says:

      i thought 1.5 was the usual earning rate? Not an offer? Or is the offer a reduced annual fee or something?

      • Secret Squirrel says:

        1.5 Points per pound on fee paid card, 0.75 points per pound on fee free card.

        • Secret Squirrel says:

          The offer I received is to upgrade from free card to fee paid card resulting in doubling points earnt.

  2. mark2 says:

    Re Instore Virgin miles for Morrison’s
    I have just received 14 miles for a Waitrose purchase on 9th Feb 20. My first Morrison’s purchase was 19 Feb so ten more days to wait.

  3. Brasov says:

    For those who talk about seagulls and curveballs, note that there was a contributor here yesterday from Solihull. So please be careful not to kill the golden goose by saying too much.

    • Aston100 says:

      Whats in Solihull? other than Landrover and rich brummies?

      • Sandra says:

        Seagulls can be found in a coastal city on the South Coast I assume, near to Hove. A few people on here seem to Curve interactions with one of the city’s main finance companies

      • Jonah says:

        John Lewis. Well you did ask…

      • Gordon Ritchie says:

        And a new station on HS2.

  4. Qatar Voucher
    I have decided to CXL my flights as they can not rebook my flights on my requested date. It turned out the rebooking date applies on ticket issuance, so if you purchased the ticket 1st December 2019 and your original date of travel is 1st April 2020, you must complete your rebooked ticket from 3rd April to 1st December 2020. I wanted to fly February 2020, so to resolve this, I can have a voucher that is valid for 1 year from the date of issuance. NOT BAD. Also, I get a 10% value of the original price of the ticket (the one issued on 1st December).

    It was fairly easy to get the voucher, 25 – 30 mins on the phone to issue (including waiting time), and it arrived the next day! Very impressive.

    Ready to book? I went online to pick my destination, ready to pay? – guess what? YOU CAN NOT MAKE PAYMENT USING THE VOUCHER, YOU HAVE TO CALL QATAR, so I did – took 25 minutes waiting time, coordinate my desired flight – when the agent said the fare, it wasn’t quite right with the online price. Guess what? there is a £25 fee on booking via the call centre.

    I am annoyed! not because of the fee but because of 1) When the voucher is being issued, they should tell me, you can only book via call centre 2) Since the only way of booking was over the call centre, they should tell there is a £25 fee. I tried to reason out, but they said, you have to pay.

    I was placed on hold for quite some time, they told me they have to call me because the fare seems incorrect! What is incorrect? The fare might be higher she said. Now waiting for the call. I have screenshot the current fare, just in case the rate shoots up!

    • Polly says:

      Do update us, as quite a few folks on here will be cancelling. Qr very right in call centres. They will not budge from stated facts..unreal. But we do love their sales….

  5. FT reporting Rolls Royce and Airbus lobbying for Virgin to get state aid.

    UK Government figure says – “There are obvious reasons why Virgin and easyJet aren’t the first in our wishlist of companies to help”

  6. So I’ve got a Qatar cancellation request going (for OSL-DOH-SION, 3 out of the 4 leg is cancelled but alternative many houris apart is provided). I’ve gave up on calling amid all the horror stories on twitter and here to I’ve opened a service ticket with them. I did this twice actually, first time I never heard anything back. Second time they have rolled out their Zen Desk ticketing system so I can keep tab and record if they’ve looked at the ticket yet.

    Yesterday (31st March) I received an email from Qatar:

    Dear Valued Customer,
    Thank you for submitting a request for a refund or a travel voucher to Qatar Airways. Your case is in process.

    We understand your worry during this time, especially as original travel dates approach, then pass. Rest assured that as long as your request was received at least 72 hours before departure, it will go through as expected. All requests will be processed within 2-4 weeks of receiving them, on a first-in, first-out basis.

    While you cannot reply to this email, you can request any further services you need at

    We remain grateful to you for your understanding and loyalty and we look forward to welcoming you onboard when the moment is right.

    Qatar Airways

    • That is why i called and stayed for 20 mins, just to let you know 1) the voucher AT THIS MOMENT can only be redeemed by direct booking to office or call to their call centre 2) there is a £25 fee to pay for booking over the phone 3) they admitted that their price is slightly higher than website… (see my comment above)

      • I understood your post, and great heads up about the £25 fee to use the voucher and needing to call.

        In my case I wanted to get my cash back because I had 3x R fare (biz promo) so it’s quite a lot of money to sit on as a voucher amidst the uncertainty. I’ve heard countless complaints in comments here and on Twitter about how the call centre point blank refuses cash refund and only offers voucher which contradicts their two press releases.

        This blanket email gives me a bit more confidence it will get sorted even if it means waiting a month or two even after my original flight date.

        Note that my flight was supposed to be on 6th April, it’s still shown as confirmed in MMB (with 3 leg cancelled). I submitted my second refund request on 16th March.

        I was hoping this information would help someone torn in between getting a voucher (easier) or getting cash refund (no confirmed actual refund yet).

  7. JustinJ says:

    Is there any way that you can port out Virgin miles to another scheme i.e. Hilton and then port them back again in the future to Virgin?

    • Secret Squirrel says:

      Yes, look at the details in your VA account.
      Many been transferring out to Hilton.
      Points coming back can be low value.

    • Genghis says:

      Lose about 80% of the value.

    • Mac D says:

      You will lose value as others have said but even if they got a bail out you know their loyalty program is going to be done over and devalued!

      • philco says:

        We don’t know that. Historically devaluations have tended to come when times were good and the airlines/hotels didn’t need to fill seats/beds. I think we are a good 12-18 months from anything returning to like normal. I have very little concerns about devaluations in the near future and in fact I am optimistic there may seem sweet opportunities to use points in the not too distant future. That of course assume our points stashes survive but I am diversified enough I’ll be fine in most circumstances though I expect to take some losses along the way.

  8. Lisa de leeuw says:

    After this there is likely to be devaluations across the broad.

    • No, it is likely to be the best opportunity of your life to get the seats you wanted on the days you wanted.

    • Pangolin says:

      I doubt that we’ll see gratuitous Marriott-style category creep or QR-style wholesale devaluations for at least 5 years. Ever since the index patient turned up in a Wuhan hospital, people have consistently underestimated the magnitude of this crisis and the consequences that stem from it.

      Most points/miles sites and travel bloggers will go the way of all flesh (I hope that HFP makes it through). I expect business travel to permanently realign in some different form*. It will never quite go back to what it was – and that’s a good thing in some ways.

      * Nothing is really permanent but as JM Keynes said: “We’re all dead in the long run.”

  9. Stephen says:

    Has anyone successfully made a S75 for consequential loss for airline insolvency / cancelled flights, in terms of getting a new flight booked (if not already abroad)?

    If so, what credit card provider? Was it a reward booking or cash?


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