The new HFP chat thread – Wednesday 1st April

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We have decided to run this new daily chat thread on Head for Points.

Historically, the daily ‘Bits’ articles were the defacto repository for random comments and questions.  It is unlikely that the news flow will be so big over the next few weeks that we will need many ‘Bits’ articles, however.

The comments under this article are where you should post questions about travel and, indeed, anything else on your mind.  At this tricky time, and given that many of you are stuck at home self-isolating, we want the HFP community to have a place to chat.

Please only comment under the main articles on the site if your comment is directly related to the topic of the article.  This has long-term benefits as its keeps the commentary relevant for people who read those articles in the future.

By default, HFP shows the last page of comments under the article.  If you want to see the first page of comments and read them all from beginning to end in order, click here: The page will refresh with this article but the comments will now show the first page and not the last page.

We will continue to monitor how this is working:

we could potentially split it into a daily travel and non-travel chat thread

we may install some basic forum software

we may start suggesting potential topics for daily discussion

Let’s see how it goes.

We will do a separate article in a day or so about how we plan to run the site over the next few weeks.  Take care!

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  1. Apologies if covered before but some advice on IHG/Creation free night and Ambassador 2nd night free vouchers, please: I have bookings using these coming up which are no longer possible. Are the vouchers automatically lost / returned when I cancel? Or is there something specific I need to do to get them extended? Thank you for any help. Matt

    • Genghis says:

      The Creation voucher is returned when you cancel, assuming it’s still valid. The AMB night needs to be valid for the stay so is returned. IHG have not made any announcement regarding extensions. I’d be interested, however, in hearing if you have any luck in getting them extended.

      • Bentoni says:

        I remember receiving an email from IHG saying that my Ambassador status will be extended by another 3 months. But there was mention about the weekend stay certificates or other vouchers.

        In my humble opinion, the three-month extension is nowhere near enough. If they are not doing anything about it, then all my stays will be going to Hilton from next year.

      • Scallder says:

        My voucher from last year (expired June 2019) is currently sitting on a reservation for 4th May in Vienna. Waiting on BA to cancel the flights/FCO extend guidance into May and will then be cancelling. Hoping IHG will extend by 6 months as would then cover a currently booked trip to the US for a cruise…

      • Thank you for the reply Genghis… you advised me when I asked about using my first vouchers, and now you’ve helped out when I’m looking to cancel them. Your time and expertise is most appreciated.
        Thank you also to bentoni, scallder and Chris below for their input. Both my vouchers expire before any more travel is likely, so hopefully IHG will step up with an extension.

        • Janet Thomas says:

          My IHG credit card free night which was due to expire on 3rd April has just been extended by 6 months. You have to contact them and request this. I phoned them on 02033499033 and opted for Customer Services (call was answered almost immediately). The other option is to use a live agent, but will probably take much longer. Hope this helps.

    • Chris says:

      I emailed IHG yesterday about the AMB voucher being extended as mine is up next month and obviously reservation now cancelled. I’ll post an update when I receive one.

  2. Steve says:

    Perhaps this has been covered already as its been 2 months since I last applied for an Amex. Applied for another Amex card this morning, declined, got an email almost immediately with the subject heading Not Applicable

    “Currently, we only accept applications from customers who have less than four credit products with American Express. Our records show that you do not meet this criteria and we are therefore unable to continue with your most recent application.”

    They are not wrong, I’ve got 7, not including supps but including companion cards.

    They have a simplified application form too. Need to do a clear out of both mine and other half’s cards as we start on her round of 90k referral points this year.

    • Youllnever says:

      Interesting. I wonder if my charge card counts as a credit product.

    • TGLoyalty says:

      I don’t understand why you think the email is wrong

      They won’t accept applications from people with more than 4 credit products *at this time* and you have more than 4 so they rejected you – There’s nothing wrong with the email.

      You obviously got to 7 at a time when they were allowing you to have more than 4

      • Daniel says:

        Figure of speech I think.

        Good to know as I tend to get lazy with card cancellations so I’ll get started on tidying them up before my next round of applications.

    • Do at they at least decline you in those circumstances before doing a hard check on your credit file?

  3. Chabuddy geezy says:

    Singapore airlines are auto renewing everyone with gold status and above for another year.

    • Pangolin says:

      Yes. Here is the extract of the letter from the CEO: “I would also like to share that we will automatically renew all KrisFlyer Elite and PPS Club membership statuses for another 12 months at the end of your respective membership year. This applies to all memberships expiring from March 2020 through to February 2021. The validity of any expiring PPS and Elite Gold Rewards will also be extended until 31 March 2021. You can find out more here.”

  4. Colin MacKinnon says:

    American Airlines are offering a 100% buy miles bonus. They are also seeking billions from US government.

    Is this a good time to buy miles then?

    If they get the bailout, miles are safe.

    If they don’t and go under, then s75?

    • mr_jetlag says:

      No, because you received the miles you paid cash for – the fact they may be worth nothing is explicitly covered in the mileage programme T&Cs.

      s75 applies where goods and services paid for are not delivered.

    • Secret Squirrel says:

      I bought a minimal amount of AA miles yesterday to top up for future Flights planned.
      IMO & AA is one of the major U.S airlines, cant see them going under.

  5. Got an email from Swiss Air that all my flights were cancelled. Two questions:
    1. Am I correct that I can ask for a full refund?
    2. I cancelled the card I paid with (Amex) but do have another Amex. Will they refund it back to my original card? If yes, will Amex contact me although I cancelled the card 3 months ago.

    • Genghis says:

      1. Yes
      2. Yes. Yes.

    • Pangolin says:

      You can ask for a refund from Swiss but you won’t get anything. LX are refusing all refunds at the moment. Some people have been told to wait 9 months before any chance of getting cash – your only option currently is to accept a voucher.

      LH Group airlines are among the worst when it comes to the refund policies they have instituted.

      • Pangolin says:

        Of course you also have the option of chargeback and/or S75 if you don’t accept the above.

        • Lady London says:

          If you get stuck waiting then in the UK 8%pa pro rata can be claimed on any overdue amounts. Obviously s75 or chargeback is better. But if you paid in the UK then you are entitled to this.

          Why should an airline be entitled to unilaterally decide it’s using your money as a free loan? Many travellers’ circumstances have suddenly changed giving much for uncertainty and danger to the individual and their family. Whatever an airline might suffer they will find it easier to get cash than many individuals.

        • How does the charge back work? Sorry, not done it before. As I said, the card I paid with has already been cancelled.. I have other credit cards though.

  6. I have a question about the ARCC that we had an article on recently.

    Is there any referral bonus if you hold the ARCC and refer somebody else? Assuming there isn’t but even 4K points like the BA blue would be ideal.


  7. Just received an email from Singapore Airlines stating that “we will automatically renew all KrisFlyer Elite and PPS Club membership statuses for another 12 months at the end of your respective membership year. This applies to all memberships expiring from March 2020 through to February 2021. The validity of any expiring PPS and Elite Gold Rewards will also be extended until 31 March 2021.”

    Applies to both silver and gold memberships, more information here:

    • Pangolin says:

      Yes. “Chabuddy geezy” posted this news above.

      Good move on their part but the crucial issue is what they decide to do with miles expiry.

  8. Has anyone had any experience of trying to cancel the Miles and More credit card under current circumstances?

    My renewal is due and I’m wondering what the chances are of the waiving the £79 fee for a year (or offering a reduction for instance?)


  9. tomdoyle says:

    Question on Hilton: Currently on Hilton Gold, which expires March 2021. Understand if my expiry is in 2020 it’ll be renewed for 2022. Also heard of a status match where if you hit 10 nights you’ll be extended to March 2022, though I currently do not have any status with other hotels (was Caesar’s Diamond but expired last December). So is there any way around this or do I have to hit the ‘normal’ criteria to maintain Gold past March 2021?

    • Your status should already be extended until 2022. Status that expires 2020 has been extended to 2021, and the same for status that expires in 2021.

      • tomdoyle says:

        thanks. weird, contacted the live chat and they mentioned March 2021…

  10. I have a return 241 booked.

    A better travel class has become available on the same flight.

    If I call to book as well as the extra avios and tf&c do I pay £35 change fee or £70 as there is two of us booked. Is the fee per booking or per person?


  11. Barontheman says:

    I have an Avios booking next month with QR, I’ve been waiting for them to cancel the flight.

    Today the booking has completely disappeared off and I can’t locate it even through a manual search.

    Has anyone ever seen this before? I’m currently on hold trying to reach the call centre.

    • This has happened with my recent cancellations. You need to find your original email confirmation for the flight as the CSA will ask for the booking reference.

      • Polly says:

        We have now started to print out copies of every flight booked, as they have disappeared at will..weird.

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