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The new HFP chat thread – Friday 3rd April

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We have decided to run this new daily chat thread on Head for Points.

Historically, the daily ‘Bits’ articles were the defacto repository for random comments and questions.  It is unlikely that the news flow will be so big over the next few weeks that we will need many ‘Bits’ articles, however.

The comments under this article are where you should post questions about travel and, indeed, anything else on your mind.  At this tricky time, and given that many of you are stuck at home self-isolating, we want the HFP community to have a place to chat.

Please only comment under the main articles on the site if your comment is directly related to the topic of the article.  This has long-term benefits as its keeps the commentary relevant for people who read those articles in the future.

By default, HFP shows the last page of comments under the article.  If you want to see the first page of comments and read them all from beginning to end in order, click here: https://www.headforpoints.com/2020/04/03/the-new-hfp-chat-thread-friday-3rd-april/comment-page-1 The page will refresh with this article but the comments will now show the first page and not the last page.

We will continue to monitor how this is working:

we could potentially split it into a daily travel and non-travel chat thread

we may install some basic forum software

we may start suggesting potential topics for daily discussion

Let’s see how it goes.  Take care!

Comments (167)

  • Stu R says:

    We requested to cancel our QR biz flights from OSL – SIN using their online request form. Some of the schedules had changed by 24 hours – a little research showed our original flights were cancelled.

    Despite requesting a cash refund, QR took it upon themselves to issue a voucher equivalent to around 108% of the original sum paid. Managed to get through to their contact centre at bang on 9am yesterday, and gained agreement to refund. If they try it on with you folks, stand your ground and use this:

    https://www.qatarairways.com/en/travel-with-confidence.html (see towards bottom of page)

    If your flight number has changed, it probable that your original flight is cancelled, so push for a refund if you’re not happy with the vouchers!

  • Andrew MS says:

    I left a comment yesterday asking for advice about how much to claim for the cancellation of my inbound Lufthansa flight . I couldn’t work out the exact cost of the inbound . Thank you for your reply , Charlieface . I got home by spending 17,000 Avios . Should I claim the cost of buying 17,000 Avios ? Ticket bought via Expedia so I can see it might get messy trying to claim from Expedia ?
    Thank you in advance

    • Charlieface says:

      Pleasure. I would claim for the cost of buying the 17000 from BA at list price. You may need to demonstrate that you could not contact them and that is the cheapest way to buy the new flight.

  • Rish says:

    I saw a few comments about the Lloyds Avios upgrade voucher. I was under the impression that those vouchers aren’t offered anymore after Lloyds changed their credit card – can someone pls set me right? Are those vouchers still available and how can I get one?

    • Lev441 says:

      They’re unavailable to new customers now.. and have been for quite some time now.

      • Anna says:

        Yes, the Lloyds Avios cards changed recently, the voucher is no longer issued, however there are still quite a few in circulation from before the changes came in.

    • TGLoyalty says:

      When the card changed current holders were given one last chance to earn a voucher

  • Peter says:

    Hi all. I desperately need help to get BA Customer Relations to reimburse us for a disruption expenses claim I submitted, as per BA’s guidance, after our flight was cancelled due to Storm Ciara on February 9.
    Using my BA case reference number, I have followed-up by phone/emails and not got any further commuication/response/status response. Alas, coronavirus has meant our family income has gone to zero over the past month, so we desperately need that reimbursement, not least as I anticipate BA’s furloughing of staff will likely mean several more months of waiting.
    Am hoping this thread will kindly propose some solutions. Thank you.

    • Michael C says:

      Peter, perhaps try the BA Newcastle number: 0191 246 3933 ?

      Good luck – hope it all works out.

    • BJ says:

      Money claim for com may help you get a result. It can be tough, took my partner 9 months together properly compensated by KLM in 2018. Even though they accepted they had to pay they used every trick in the book to delay and limit payment. You got to stick with it and push them all the way if they are difficult.

    • LucyK says:

      Try the Newcastle call centre as advised, and continue to try with the online for with your file ref.

      Worth calling credit card people?

      I had a long running issue from the strike last year. Eventually got them to confirm a refund on 14/2/20, they said it would take between 7 and 10 working days but I didn’t actually receive it until 19/3/20

    • AJA says:

      Hi Peter, I am so sorry to read your post. Have you tried contacting BA on their Twitter account? They usually respond pretty quickly to that. I hope you get a refund and get back to earning some money soon.

    • Lady London says:

      1) post on twitter mentioning you are BA Staff if you are? and no money coming in

      I’d give it no more than 28 days then ask credit card.for pro rata refund under s75 as contract not.fulfilled

      Yes moneyclaim dot gov will give you money back but takes too long

      Btw you can sign-up for universal creditinthis situation, 5 week delay which youmust monitor and chase and also try to get to the position where you can ask them for a cash advance quickly due to hardship, your ticket refund due.is not relevant to this right now just get a claim in

  • Dannyrado says:

    Harsh

  • Cheshire Pete says:

    Did anyone else get the email from Accor yesterday about crediting Status? I’ve had 30 Stays & 7000 status points added already.

    • BJ says:

      Yes, didn’t check it yet though. I am more interested if they will refund me four nights in June for a nonrefundable stay.

      • Grant says:

        I’m not sure if you noticed the comments yesterday (or was it the day before, they all blend in to one now) but contacting the hotel direct might net a result, notwithstanding the offical policy. It worked for me and, I think, Harry T.

        • BJ says:

          Thanks Grant, no U missed that. Unfortunately don’t have the time right now to keep up with all the comments as I usually do.

          • Harry T says:

            @BJ Sofitel Munich refunded me very quickly when I emailed them, but it was a stay booked in April. I informed them that I wouldn’t be able to stay due to the FCO ban on non essential travel covering that period.

          • BJ says:

            Thanks Harry. You had a lot planned this year, hope you recover most if not all. Exercise caution on future plans, even for next year.

          • Harry T says:

            @BJ
            Thank you – it’s very disappointing watching my holidays and concert plans fall away one by one. Hotels have been great with refunds so far. BA refunded my Mum’s BA Holiday without us asking but I’ve not received any of my own refunds that I’ve requested online. I’m loathe to ring them more than 72 hours from a flight but I’m now worried I’m not going to receive my refunds.

        • Harry T says:

          And yes, I’m being cautious! No more non refundable hotel bookings. I’m hoping my trips to Hong Kong and Abu Dhabi can go ahead in November. Not booking any hotels for either aside from the W for the race. Holding out on flights for Abu Dhabi. Not looking forward to trying to get a refund off Swiss if they cancel our companion flights to HK

  • Anna says:

    Is there a time limit on S75/chargeback? It’s nearly 12 months since I paid for flights on BAPP, these were cancelled nearly 3 weeks ago but no sign of the money yet.

    • Stu R says:

      I’m not aware of any chargeback time limit – I’d booked Thomas Cook flights in Nov 18 for Nov 19 using Amex. When TC went bust, 3 weeks before we were due to travel, I filed a chargeback and uploaded a copy of my original booking and the money was back in my account the very next day!

    • meta says:

      Six years.

      • BJ says:

        Thanks, useful to know.

      • Brian W says:

        I’m afraid your’e wrong @meta, its 120 days. I know this from personal experience and a simple google search will confirm this.

        • Genghis says:

          120 days for both Visa and MC chargeback IIRC. Amex not sure. But S75 overrules internal procedures and doesn’t have a limit and therefore falls to 6 years, the statute of limitations.

    • Anna says:

      Thanks all!

    • Lady London says:

      Yes there may be. One card I had said must raise claim within 45 days of becoming aware of your loss.

    • Charlieface says:

      Chargeback is 120 days I think. S75 up to the limitation period, 6 years in most cases

  • John says:

    This sort of crap gets posted every morning and is usually deleted once Rob or Rhys wakes up. Don’t bother responding :p

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