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The new HFP chat thread – Friday 3rd April

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We have decided to run this new daily chat thread on Head for Points.

Historically, the daily ‘Bits’ articles were the defacto repository for random comments and questions.  It is unlikely that the news flow will be so big over the next few weeks that we will need many ‘Bits’ articles, however.

The comments under this article are where you should post questions about travel and, indeed, anything else on your mind.  At this tricky time, and given that many of you are stuck at home self-isolating, we want the HFP community to have a place to chat.

Please only comment under the main articles on the site if your comment is directly related to the topic of the article.  This has long-term benefits as its keeps the commentary relevant for people who read those articles in the future.

By default, HFP shows the last page of comments under the article.  If you want to see the first page of comments and read them all from beginning to end in order, click here: The page will refresh with this article but the comments will now show the first page and not the last page.

We will continue to monitor how this is working:

we could potentially split it into a daily travel and non-travel chat thread

we may install some basic forum software

we may start suggesting potential topics for daily discussion

Let’s see how it goes.  Take care!

Comments (167)

  • Craig says:


    What’s the general approach to getting a cash refund from KLM? Given they seem to trying to fob everyone off with a voucher is the best route just to dispute from my credit card?


    • mr_jetlag says:

      If you can get someone on the phone remind them that KLM is subject to EC261 and that they are required to refund you in cash.

      CC is much easier but there’s always the risk the airline will push back and you end up spending more time disputing overall. I had three attempts before I could make a QR dispute stick.

    • Cheshire Pete says:

      I understand the Dutch government has given them an override on this, which supersedes the EC regulation

      • mr_jetlag says:

        Link? I highly doubt that one government is allowed to override European legislation. You may be thinking of the extraordinary circumstances (COVID19 is one), which doesn’t affect the right to a cash refund on cancellation.

      • Lady London says:

        EC law generally supersedes law of any individual govt so that would surprise me. S75 or chargeback gets it done quicker than arguing about legal niceties when airlines are deliberately withholding your money when they know it’s against the law

        • Lady London says:

          KL is clearly not going to be allowed to go bust though. This would be a worry with many other types of creditors such as cruise lines and unsupported holiday companies.

  • Toppcat says:

    Data point – transferred Virgin miles out to IHG on 25th March, they arrived 1st April. Much sooner than I was expecting!

  • Rob says:

    Anyone actually received their Hilton points transferred from Virgin Atlantic?


    • AJDT says:

      Yes – credited yesterday

    • Doug M says:

      I don’t want to be overly negative but I suspect that this doesn’t necessarily mean the points are guaranteed. Who knows when/if Virgin have to pay Hilton for them and what happens if they don’t.

      • Secret Squirrel says:

        Reports coming in of VA points been credited to Hilton already.

        • Doug M says:

          But does that mean they can’t be clawed back if Virgin fail to pay? I’ve no idea what the normal payment terms would be, but wouldn’t be surprised to discover that the transfers are separate to the payment from Virgin to Hilton which would be assured in normal times, not so much now.

          • AndyF says:

            I did a transfer on tuesday this week the 31st it went through on Wednesday 1st. I was hoping to get in before the 3rd April deadline which has been floating around on HFP, so far I haven’t received anything.

          • BJ says:

            Hilton do have some history clawing back points in some circumstances. However, you’d think at the moment they wouldn’t credit these points without having been paid or being confident they will be?

          • Roy says:

            I requested a transfer over the weekend by SMS; received confirmation first thing Monday morning. No Hilton points have come through yet, though.

    • Cat says:

      My Hilton points haven’t appeared, and I did the transfer on 24/03!

      • BJ says:

        7-10 working days in normal circumstances Cat. I don’t believe this stuff about once a month on certain dates, I’ve had them hit my account at different times of the month.

      • Cat says:

        Has anyone had the transfer go through, if they made the transfer on or after 24/03?
        The miles left my VS account

        • Harry T says:

          Finally managed to get VFC to transfer the points on Saturday. No sign of them in Hilton yet but they’ve left VFC.

    • Peter K says:

      I got mine yesterday evening, my wife not yet. My miles left Virgin on 22nd, wife’s on 23rd March.

    • Lady London says:

      Today, sent text 3 days ago

    • AG says:

      Requested mine on the 23rd and they arrived yesterday.

  • N says:

    Did we enjoy One man, Two Guv’nors last night?

    My first experience of streamed theatre – I thought it sad excellent

  • AJ says:

    Amex Platinum holder who is 6 weeks into working towards £4000 spend to hit bonus. I’ve read that Amex in the US are extending their qualifying period from 3 months by an additional 3 months.

    Does anyone know if Amex UK are also applying this extension?


  • Dave Barron says:

    I was originally due to fly NCL > LHR > ORD today on Avios ticket using 2 Amex Companion Vouchers but BA cancelled on 19/03/20 so I immediately called to request a full refund. My 94k Avios were returned whilst on phone and I was told to wait 24-72 hours for vouchers to be returned and 10 days for cash refund. Within 24 hours one of my two vouchers was returned but the other states as “used” against the booking which is in the process of being cancelled.

    Clearly BA have been inundated but I really need the cash element back – it’s now 15 calendar days (11 working days). How long is reasonable to wait before contacting Amex?


    • Doug M says:

      I’m waiting for £62 and 16K Avios from 14th March. Not a significant amount, but I think it goes to show any timeframe offered for refunds is inaccurate. Also £70 and 30K Avios from 20th March. I suppose at some point I have phone and chase them along, albeit I doubt any call centre person can hurry the cash.

      • BJ says:

        I think the refunds are all over the place, some of us get them in under 48h while others are waiting weeks.

    • Anna says:

      I’m intending to give it 4 weeks as I think Amex will say that you would need to give BA a reasonable time to respond in the current climate. However, Avios/companion vouchers should appear almost immediately so may need chasing up by phone if they haven’t.

    • Lady London says:

      I’d personally give 28 days. Up to 6 weeks if I was not desperate. That’s giving them extra time in these circs as they are technically meant to refund you within either 7 or 14 (can’t remember which)

      • Harry T says:

        14 under EC261 if they cancel, I believe.

      • Doug M says:

        Problem is as weeks tick by more will be cancelled and it means another bunch of notes/reminders where I’m at with it all.

    • MrHandBaggageOnly says:

      Our booking was with BA Holidays, they emailed us on the 15th March saying the trip was cancelled we’d be refunded with 7 days (+ a few days to show on statement). Nothing arrived. Didn’t want to clog up phone lines, esp. as we weren’t due to travel until 7th April, so emailed on 27/3. Heard nothing so followed up on 31/3. Received a response on 1/4 saying that on checking it showed trip cancelled but the refund hadn’t been set up, which was due to human error. Refund has finally hit our Amex today 3/4.

      Can only imagine what a total nightmare it must be for anyone working in an airline call centre at the moment. Relieved to have the money back though as, like many, there’s a lot less coming in at the moment.

    • Gillydee says:

      For reference my experience is:

      My BA 241 to Denver was cancelled on 16th March by phone. Avios and voucher were returned almost instantaneously, the cash is still outstanding after 15 working days. Amex advise it could be another week. My particular concern is that I’ve not received an email or cancellation invoice to back up the value of the refund.
      Car hire as a package through BA was cancelled by them on 18th March, full refund to Amex was posted the same day. Amex posted the return to my bank on 30th March and I can see it will arrive on 6th April.
      Airbnb (very impressive) refunded to Amex within 48 hours. Used chat with Amex to use refund to reduce the payment due.
      Holiday company in US refunded 50%(tbf a sole trader and only 16 days’ notice of cancellation) of my trip cost to Amex on 23rd March, refund to bank was dated 1st April, that too will arrive on 6th April.

  • Anna says:

    And Selfridges is 18 Avios per £1 at the moment 😀

    • Secret Squirrel says:

      30 x at Appleyard flowers for an Easter present!

      • Anna says:

        There was an Amex offer for Appleyard flowers but I can’t remember when it ran till!

      • ChrisA says:

        Took advantage of this at Mother’s Day, too – I think Mum was quite surprised at the size of the bouquet she received!
        The points also posted very quickly.

  • Caro says:

    I really appreciate all the tips I have received on HFP over the years. In case anyone is trying to contact Qatar Airways I was able to get straight through by calling the office in HK. They confirmed I will receive a voucher and have cancelled my flight for tomorrow.

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