The new HFP chat thread – Friday 3rd April

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We have decided to run this new daily chat thread on Head for Points.

Historically, the daily ‘Bits’ articles were the defacto repository for random comments and questions.  It is unlikely that the news flow will be so big over the next few weeks that we will need many ‘Bits’ articles, however.

The comments under this article are where you should post questions about travel and, indeed, anything else on your mind.  At this tricky time, and given that many of you are stuck at home self-isolating, we want the HFP community to have a place to chat.

Please only comment under the main articles on the site if your comment is directly related to the topic of the article.  This has long-term benefits as its keeps the commentary relevant for people who read those articles in the future.

By default, HFP shows the last page of comments under the article.  If you want to see the first page of comments and read them all from beginning to end in order, click here: The page will refresh with this article but the comments will now show the first page and not the last page.

We will continue to monitor how this is working:

we could potentially split it into a daily travel and non-travel chat thread

we may install some basic forum software

we may start suggesting potential topics for daily discussion

Let’s see how it goes.  Take care!

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  1. Secret Squirrel says:

    IHG Spire Elite annual target has now reduced down to 55k in my account but no sign of 25k annual bonus. Think lead time might be another 2-3 weeks going on timeframe from spire announcement recently.

    • Michael says:

      I’m still seeing 75,000 target. Hopefully reduced soon as I should hit 55,000 this month. Not that I’ve got any upcoming bookings.

  2. Peter says:


    Propeller Travel has just refused to refund me the GBP50 service fees it charged for a booking I made a while ago, even though most of the flights in the itinerary were cancelled by the airline and I received a full refund. Insurance won’t be of use because there is a GBP50 excess…

    So be warned before you use Propeller Travel!

    • Polly says:

      Think it’s only fair for TAs to charge some small fee for the work they do on our behalf. Might be the general consensus on here…

      • Peter says:

        They are the only TA i have ever used which has not refunded an admin fee in a situation where the flights have been cancelled. I was surprised! Admittedly, there are probably others.

      • To be fair, they have done all the work. In fact, they have done twice as much work as they had to process the refund.

        If I charged you £5 to pick up a parcel of clothing from the Post Office for you and drop it off at your house, and you later decided you were returning the clothes, would you demand the £5 back?

        A reader yesterday was being forced to pay a £70 per person ‘admin fee’ to get a refund from an online travel agent. I heard of one case where the agent wanted over £200 per person.

        • Peter says:

          No I certainly wouldn’t, Rob, because in that situation it is solely my decision to return the clothes. However, the present situation is that I can’t travel due to no fault or choice of my own as the flights have been cancelled. In this scenario, I would expect a full refund from the travel agent. What struck me as particularly odd was that there was no indication that the service fee wouldn’t be refunded throughout my dealings with PT – it was only when I received the refund from the airline that I discovered the service fee hadn’t been refunded! As a minimum, they should be more transparent about that I think.

          • TGLoyalty says:

            It’s the risk of using agents and to be fair to PT they are a small outfit and can’t just absorb the cost of all the manpower/overhead that goes into processing a booking and then cancellation.

            Genuine costs are allowable by law and I don’t think they’d find £50 is extortionate for the work and overhead that goes into make a booking/cancellation.

          • @mkcol says:

            Peter, your expectations are unrealistic.

            You chose to employ a professional travel agent & agreed to pay their fee for their services which was to book what you needed.

            Mission accomplished, let it go & don’t be so petty over such a small amount.

    • Sunguy says:

      Last year, I didn’t do enough homework on dates(worked really well for me personally), and booked the MAD-TLV RJ fare for a holiday to TLV – realised within 24hrs that I would be there during PRIDE….Ive been there for work during it previously, its one of the largest festivals anywhere in/around Europe – decided that I really should go a little later….

      The RJ change fee was zero – but because RJ are closed over a weekend and I wanted it booked; I booked via STA Travel….. however, STA have a £75/per person change fee – I was rather miffed at paying £150 for zilch – Id gone into a branch to purchase the tickets, so, distance selling didnt come into it either ….. but then again, I signed up to that…..but it was worth it for not being there during pretty much the most significantly busy time TLV has!

      A bit annoying and lesson learnt!

  3. memesweeper says:

    Datapoint: My trusty Monese account has, in fact, been closed.

    • Craig Davison says:


      • The Urbanite says:

        Monese don’t like MS. They will eventually close accounts but there is an art to getting a decent volume through and not getting funds trapped with them.

        • Pablo says:

          My promotional 3 month monese premium plan just expired. Are there any live promo codes around for premium?

      • memesweeper says:

        Allegedly they weren’t happen with the documentation they asked for to support a KYC check.

        In practice I strongly suspect they don’t like people using paypoint top ups to their maximum extent.

    • I think my Monese account is due to be closed too.

      They requested a whole raft of information, employment contract etc via email, and asked how i was using the account. I was concerned about the security angle, and felt what ever answer I gave would be akin to a kangaroo court. Let’s see if they close my account.

      • Secret Squirrel says:

        Been there, done that and they still closed my account, 3-4 weeks for funds released.

  4. Mike P says:

    Just had an email from BA entitled ‘Important information about your membership’ My first thought was that BA had finally got round to doing something sensible and proactive about extending peoples’ membership years but no, just the already published information about extending my GUF vouchers for 6 months.

    Whilst I accept that BA has done something for those people whose membership year ends in April, May or June (30% reduction in tier points), there will come a stage when a more general blanket policy is put in place.

  5. First world problem: I need to move a return part of a 241 booking to a later flight (flight isnt until February). Its not letting me do this online and says I need to call BA. Is it irresonsible to ring them now? I don’t want to lose the availability. Like I say first world problem

  6. AndyK says:

    Has anyone tried to book a reward flight with Virgin online and call after to add 241 and get extra miles refunded?

  7. mark2 says:

    Just received £50 Amazon gift card resulting from Telegraph subscription bought 15 March.

  8. If i cancel my Amex Plat which is due to renew in a few weeks where will any subsequent refund go? I have some concert tickets and a flight that were paid for on the card but refunds have not come through yet. If i cancel the card will this bugger up any refunded card purchases? Thanks in Advance!

    • TGLoyalty says:

      To your card account. You phone them and tell them where you want it sent.

    • fivebobbill says:

      Cancelled my Plat a week ago today and asked them to credit the refund (6 months) to my BAPP.
      Still no sign of it…

      • TGLoyalty says:

        You asked at the time or a few days later?

        I find you can only request it once it’s hit your account and can take 3-4 days

      • Peter K says:

        I’d ask again. I’ve been told in the past they can’t move a balance until it appears on the account IIRC. That would mean that until the card is cancelled and the backroom work done to work out the refund on the yearly fee they can’t see it to credit it to another account. I think the person you spoke to make a mistake.

      • fivebobbill says:

        I asked at the time. However after reading this I just logged into my old Platinum account, and hey presto – £236.30!!
        I’ll see if I can get them and have it transferred into my current account.
        Thanks guys, that was really bugging me!

        • I requested the refund of my SPG card to go to my BAPP last week by online chat and it still hasn’t happened.

          • Polly says:

            I asked on live chat, for the BAPP refund to be put against my plat balance, took 4 working days.

  9. Subkk says:

    hi guys, first time posting
    I used to use Tandem for any spending where my Amex wasn’t accepted, and all spending abroad.
    Since that was cancelled, I replaced it with Halifax Clarity for the abroad spending.
    Although Clarity is a great card for abroad spending, don’t get any rewards on Clarity for my non-Amex UK spending.
    What card would you guys recommend I get to replace Tandem in this regard?

    • Genghis says:


      • Chabuddy geezy says:

        Virgin Atlantic card if you think they wont go bankrupt, or the IHG card.

    • Sunguy says:

      Just be careful of the Halifax where the Clarity card is concerned – dont get me wrong, its a pretty decent account – there is one major gotcha……

      HBOS/Lloyds will wriggle as much as they possibly can to NOT issue you a temporary card – if you have ANY other card with you or ANY traveling companion(friend, work colleague, etc), they will absolutely *NOT* under any circumstances replace your card or send you cash if you lose or have your card stolen abroad. All they will do is post a new card to your home address – though, Apple/Android pay can be available within a few hours (which wasn’t the case a couple of years ago when I had fun!).

      Hence, I always travel with Applepay setup on the card and Amex too….

  10. Aston says:

    Hi, I need to pay a carpenter around £6k in a couple of weeks or so.
    Won’t take Amex. But will take other cards.

    I currently only have a BAPP and a free IHG card, but am happy to apply for something else.
    What would be the most effective way of earning some points from this transaction? I presume I can’t use the Amex in the background with Curve, Revolut etc
    Would a IHG premium card be best? something else?


    • Bill hop? They might give you a discount on the fee in the current climate. However, I think this would mean you don’t have S75 protection if he goes bust. But you can possibly get round that by paying £100 (?) on a credit card. Otherwise it depends which points you collect, I would go with IHG if it was me.

      • Aston says:

        Thank you.
        Will likely go for IHG premium.

      • Polly says:

        Bill hop won’t budge on the fee atm, which did surprise me somewhat. Was going to to pay the kitchen guy that way. Girl sounded quite incredulous that l even asked! So used PayPal instead. Yes, be sure to pay £100 on the credit card as Anna says.

    • Polly says:

      We just paid our kitchen fix guy by PayPal using our Amex. Worked fine. He had a private email address, so he became a really close friend that day. Payment went through fine. No fees.

  11. Secret Squirrel says:

    Anyone received Hilton points from last weekends VA transfers yet?

    • My 120k didn’t arrive

    • Alan W says:

      Nor mine. Answered the follow up email they annoyingly sent yesterday wanting more identification details. Hope that doesn’t mean another 30 day wait from now.

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