The new HFP chat thread – Saturday 4th April

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We have decided to run this new daily chat thread on Head for Points.

Historically, the daily ‘Bits’ articles were the defacto repository for random comments and questions.  It is unlikely that the news flow will be so big over the next few weeks that we will need many ‘Bits’ articles, however.

The comments under this article are where you should post questions about travel and, indeed, anything else on your mind.  At this tricky time, and given that many of you are stuck at home self-isolating, we want the HFP community to have a place to chat.

Please only comment under the main articles on the site if your comment is directly related to the topic of the article.  This has long-term benefits as its keeps the commentary relevant for people who read those articles in the future.

By default, HFP shows the last page of comments under the article.  If you want to see the first page of comments and read them all from beginning to end in order, click here: The page will refresh with this article but the comments will now show the first page and not the last page.

We will continue to monitor how this is working:

we could potentially split it into a daily travel and non-travel chat thread

we may install some basic forum software

we may start suggesting potential topics for daily discussion

Let’s see how it goes.  Take care!

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  1. Geoff says:
    • Geoff says:

      “BA cabin crew contract virus on long-haul flights”

      • “Fear” they may have contracted it. Of course they do, but there’s no evidence in the article to suggest any of them actually have.

  2. Peter says:

    I posted on yesterday’s thread seeking advice on how to get a long-over-due resolution from BA Customer Relations for a BA Cancelled Flight Disruption Expenses Claim (due to Storm Ciara) I submitted in February.
    Thank you to Michael C, BJ, LucyK, AJA and LadyLondon for your replies – very helpful and much appreciated.

  3. The Lord says:

    BA offering voucher refunds on flights up to May 31. What if my outbound is pre may 31 and inbound is in June (all on one booking code) Is the entire booking eligible for refund?

  4. Wondering if anyone can help.

    I have an Avios booking. Outbound is 29 April and has been cancelled. Inbound is 8 May and hasn’t been cancelled.

    If I use the trick to generate a cash refund rather than a voucher, will I be treated as cancelled an already cancelled ticket (because the outbound has been cancelled) or do I have to wait until the inbound is always cancelled?

    If I decide to take my chances and call the BA phone line, am I in the same position but will save myself the £35 cancellation fee?

    Any idea how long refunds take to process?

    Thanks in advance

    • Secret Squirrel says:

      If they cannot fly you there in the first place, how can you use their inbound ticket?
      I would call up and demand a full refund on those grounds.

    • Phil G says:

      I had a similar flight to KUL and BA automatically cancelled the whole thing. Use the workaround to get your cash back or call for a refund.

    • TGLoyalty says:

      As long as it’s a single PNR it’s all refundable once any one of the legs has been cancelled.

      If you have a separate PNR for each flight then only each one is considered cancelled and therefore refundable.

    • Thanks for the responses everyone. Sounds like I’ll have to try and call!

    • Lady London says:

      Refund for the whole ticket is your choice as soon as the airline changes a flight significantly, renumbered your flight or cancels any flight on your ticket.

  5. Richard says:

    Anyone got experience of a refund being issued to a closed credit card account? I seem to remember getting a letter / cheque from amex a few years ago

    • They will send you a statement showing the refund. You can either call them to ask for the money or use chat if you can still log into the account.

    • If the refund process was long and drawn out and you forgot about it , closed your account and moved house , you might never see your refund 😂

      • Lady London says:

        I had 2 tax refunds from HMRC that completely disappeared that way some years back, that I found out about accidentally 18months-2 years later, and HMRC refused to reissue the cheques.

        Currently i have one card (that I closed due to poor service) that has been receiving refunds from easyJet and hotels that I’ve only accidentally found out about as easyJet did some refunds of tax on an audit and did not advise me. Unfortunately that card company has rotten service and their policy is not to inform the holder of a closed card and ask where they would like the money sent. They just reject any incoming refund to a closed card and don’t advise anyone.

        So I now have a nightmare trying to find out what amounts were refunded to me by easyJet or hotel that I haven’t received, and idiot hotel management refusing to allow new refunds to be sent anywhere other than my original card due to their “accounting rules” which is now closed.

        Anyone who has an Amex is lucky because Amex will always catch a refund to a closed card and will contact you to ask where you would like to receive the money.

    • xcalx says:

      Just click on the closed Amex account and you will see a balance if you have had a refund. Thats they way I have been checking for refunds on a closed Amex Plat account. I have then used chat to get the refund sent to my bank account.

      • Thinking of downgrading my BAPP, but if I had to issue a dispute/chargeback then would I still be able to do this after the downgrade or do I lose the ability to do so when the card is cancelled?

        • Lady London says:

          Yes IIRC as s.75 would still be available to you on a transaction on a closed card I would expect chargeback to be also in the case of Amex.

          However s.75 is statute the cardco’s must respect however chargeback is a scheme that is amongst the card companies (and not all) not a statute. So I’m guessing it’s possible some cardco’s might have a policy they will not progress a chargeback on a closed card. But a credit card co can’t refuse s.75.

    • Richard says:

      Thanks everyone!

  6. Ian, I phoned and got a refund in almost identical circumstances. About a 30 mins wait.

  7. Venturelog says:

    Question regarding refunds on cancelled cards. I’ve cancelled my Amex card last year but had bookings on it for this year. I thought GDPR meant refunds could only be given back to the same card? Or in Amex case, does it mean it can refund to the Account? Thank you

    • TGLoyalty says:

      It’s nothing to do with GPDR I believe it’s more around money laundering regulations and perhaps refunding fees if it goes back to the original card.

      Anyway once it’s actually refunded you can ring Amex, or they will get in touch eventually, And have your balance transferred to another card or to your bank account / cut a cheque.

    • See the 2 previous posts!

  8. xcalx says:

    Iberia cash ticket refunded in 5 days this follows on from an Avios booking that resulted in cash and avios refunded in 7 days. I must be lucky . Also had speedy refunds from Europcar and the Grosvenor hotel Chester. Not so lucky with Expedia, Booking dot and Royal Caribbean.

  9. Amit Rana says:

    Just downgraded Amex Platinum to save the fee and moved to the Amex Rewards keep my MR points.
    I am struggling with which credit/charge card to replace it with.
    I qualify for the HSBC Premier cards but not sure which card would be best given the current climate.
    Any advice?

    • Lady London says:

      Rob has done articles on here on the IHG card which would give you a free expensive hotel night for £10k spend. Some people on here are combining that rather nicely with Ambassador free weekend night in places like IC Paris, IC Porto, IC Amstel Amsterdam, IC Lyon.

      There is also info in a few articles here on the 2 Virgin Money cards however those incentives are around Virgin Miles and some people on here feel the Virgin Flying Club program may have some negative changes upcoming. The card itself is now Clydesdale Bank owned so that is not Virgin itself anymore.

      If your earning strategy had a bit of MS in it perhaps with Curve or other channel then you might still like the Virgin alternative above as it may provide another route however if you stay in hotels and like the idea of a £250 free night for spending £10k then personally I would look at the articles on here about the IHG card right now.

      • Lady London says:

        PS if you qualify for HSBC and havent taken that out yet personally I’d do that first. Reason is that’s a hard one to qualify for and we can expect banks to tighten consumer credit requirements following the current crisis. That card is in World Elite which has some good offers and benefits. you might not use the cards travel benefits right now but I would still grab it while I could. You can follow up another one about 6months after that to save dings on your credit file too close together.

  10. TGLoyalty says:

    Probably a little niche but Hyatt have just sent out emails about extending their cancellation waiver and extending all status as at 31st March 2020 to Feb 22 expiration date.

    Also no points expiry until 31st Dec 2020

  11. Andrew says:

    IHG finally updated my Spire account to reflect the lower nights required this year. I still don’t think this is good enough and would expect them to see a full year status extension more reasonable, as Hilton have done.

    And interestingly, according to Business Traveller – back in February, after just a month of travel restrictions, all China IHG members were given a year extension – so why not everyone else?

    “ IHG launched its status extension policy for its IHG Rewards Club members in the Greater China region on its official WeChat account on February 18.
    According to the hotel group, eligible members refer to those whose account address was in mainland China, Hong Kong, Macau and Taiwan as of February 17.
    IHG said its Gold Elite, Platinum Elite and Spite Elite members now have their current membership tier extended by 12 months from December 31 this year until December 31, 2021”

    • Lady London says:

      Accor keeps doing nice stuff for China or Asia Pacific only as well. This is very annoying and has several times led to me booking away from Accor just out of pique.

    • Genghis says:

      +1. I’ve now qualified for SE (currently on 71k). No sign of the 25k bonus for making SE though. Perhaps with the IT set up will still need to get to 75k?

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