Maximise your Avios, air miles and hotel points

The new HFP chat thread – Wednesday 8th April

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We have decided to run this new daily chat thread on Head for Points.

Historically, the daily ‘Bits’ articles were the defacto repository for random comments and questions.  It is unlikely that the news flow will be so big over the next few weeks that we will need many ‘Bits’ articles, however.

The comments under this article are where you should post questions about travel and, indeed, anything else on your mind.  At this tricky time, and given that many of you are stuck at home self-isolating, we want the HFP community to have a place to chat.

Please only comment under the main articles on the site if your comment is directly related to the topic of the article.  This has long-term benefits as its keeps the commentary relevant for people who read those articles in the future.

By default, HFP shows the last page of comments under the article.  If you want to see the first page of comments and read them all from beginning to end in order, click here: The page will refresh with this article but the comments will now show the first page and not the last page.

We will continue to monitor how this is working:

we could potentially split it into a daily travel and non-travel chat thread

we may install some basic forum software

we may start suggesting potential topics for daily discussion

Let’s see how it goes.  Take care!

Comments (151)

  • Blenz101 says:

    Hi good people. Does anyone have any experience of how Hiton treats rooms booked and part paid for with Tesco vouchers? The website seems to make you book best flexible rate which is fine as the 3 x face value of the vouchers when converted still makes this a decent deal.

    I was thinking of doing a status challenge when things get back to normal but wanted to make sure those nights would qualify.

    Anybody here with experience?

  • tony says:

    Has anyone renewed a passport recently? My son’s one expires in September and we have a family holiday booked in August, which for the time being I have to assume will go ahead. I thought now would be an ideal time to get the application in, but the Passport Office website is saying only to apply if it’s an emergency.

    That doesn’t make sense to me – might as well join the back of a short queue now rather than waiting for a return to some semblance of normality, possibly in June or July, then get caught up in a rush of other applications.

  • Anon says:

    Will we get an article on Virgin cancelling all passenger flights last week of April?

    • Rob says:

      Probably not, given how few their were going to be in the first place (and mainly repatriation flights at that).

      • stevenhp1987 says:

        Only an hour after your reply, the article is up!

        • Rob says:

          Rhys never asked me 🙂 First thing I knew was when he told me he’d written it, so it seemed a shame to waste it. We got some other interesting stuff in there though as you saw.

  • Will says:

    Im trying to cancel a BA Avios (with £1 booking fee) on the BA website.
    I have managed to cancel other ones but there is one that I just cant seem to cancel.
    It is for myself, my wife and a baby.

    I get the error:

    Invalid get itinerary details request

    I dont really want to waste the call centres time as its not to May. Is there anything else I can try?

  • PC says:

    I just rang BA to cancel some flights where I selected the 50p plus Avios option (because chance of cancellation even without Avios was high). I know I should wait for the flights to be cancelled, but for £5 (5 people, return), I just wanted to get the Avios back in the account.

    I was told that the policy had changed and that the cancellation costs was now fixed at £35 per person, per flight (so a total of £350 instead of £5!). Did I miss this change? I just cancelled a flight 3 days ago and they only charged me 50p… Surely they can’t change the terms of cancellation for a flight I already booked?!

    • PC says:

      even with COVID*

    • Harry T says:

      The 50p cancellation charge is an IT error. The official policy is to charge £35, and this is outlined in the Executive Club T&Cs. If you ring, they will enforce the T&Cs.

      • TGLoyalty says:

        It was always £35 or lower if the cash paid was less wasn’t it?

        As OP chose an option that let him pay 50p and forfeit more Avios shouldn’t they only pay 50p?

        • Rob says:

          No, that was the effective policy for online cancellations. The official policy was £35.

  • Will says:

    I got a Curve rejection saying you must enable Curve Fronted when paying off an Amex to a credit card (should have set it to a debit card). Seems they are now adding the 1.5% fee. However rejected payments still show on the Curve app (with 1.5% fee added), and I can’t see how to turn off Curve Fronted once it has been enabled (I obv don’t want it enabled)

    Others getting same? I see nowhere online yet that Amex payments are added to HMRC 1.5% charge (fronted), but I appreciate Curve don’t like them.

  • James says:

    Hilton points now showing in my Hilton account after transferring from VA on 28th March via SMS.

    • Yvo says:

      Ditto, also transacted on 28/03

      • Peter K says:

        Mrs K’s are now showing in her Hilton account. Virgin miles left account 23/03. Follow up email replied to 27/03, appeared in Hilton in the last hour.

        • Peter K says:

          Though it makes me sad, as I had a redemption lined up for Virgin and had the miles to do it 😪

          • MattB says:

            I know the feeling, was still some way off but had been saving for years. It was getting harder and harder to collect vmiles and without a 241 option I just decided to cash out.

          • Cat says:

            Oh thank goodness, mine have gone through too, was starting to get worried!

            I had mine stashed away for an ANA first redemption, and I was pretty close to having enough on top for a one-way to Hong Kong or Shanghai in Upper, utilising the Clubhouse in Heathrow one more time. I just wanted to wait until after the Olympics and the Rugby WC were over and done with.

            I’ll make good use of the Hilton points, and will enjoy them this way too. I’ll just have to find a friend to drag to the Maldives, or to Bora Bora…

    • Stephen says:

      Same – transfer date 29/03, arrived today

    • Jonathan says:

      Mine too .Also bailed out on March 28 just credited today .

  • Boi says:

    Just paid Brighton with curve and it curve has charged £4.50 fee. The payment was £300. Anyone know why and can this be reversed?
    Ps, fee was charged by curve directly during payment, not by underlying card.

    • Brighton Belle says:

      The seagulls have never let me pay them with Curve. Always blocked

    • TGLoyalty says:

      That must be new, no charge yesterday.

      They were meant to tell people before starting any charges for payments to anyone but HMRC.

    • the_real_a says:

      Boi – who has charged you? Curve or your underlying card?

      • pablo says:

        Curve applies the charge. If you pay 1000, they bill the underlying card 1015.

    • pablo says:

      I got charged 1.5% too. T&C still only specify gov institutions and a generic ‘debit fronted transactions’ which in case of curve are all transactions. I messaged them to request a refund. If they decline I’ll do a chargeback.

    • Peter K says:

      I did the same today at 2:03pm with no charge.

    • the_real_a says:

      Don’t forget that the act of feeding seagulls is strictly forbidden in the T&C`s… Depends how much you value the card as to how much you rock the boat.

      • Pablo says:

        I’ll rock it until it capsized. With this new charge, curve is going in the bin.

        • TGLoyalty says:

          It’s a poor way to treat a business.

          There are still genuine good uses for the card abroad.

          Though my £50k limit isn’t really enough.

          • Secret Squirrel says:

            Request an increase, I got 100k

          • TGLoyalty says:

            Yeah they don’t like payments to the gulls much and I’m not putting anything else through right now since I’m buying nothing but food and doing that via JL/M&S/Morrison’s gift cards.

          • stevenhp1987 says:

            Request an increase as Secret Squirrel says.

            Both me and my wife had £50k a year, both maxed out. Now £100k, not a problem.

    • mark2 says:

      Just tried too and no additional charge. Charged to Virgin.

      • mark2 says:

        Also paid Virgin with no charge.

        • the_real_a says:

          Do you guys have consumer or commercial versions?

          • Bentoni says:

            Paid Brighton this morning without charge.

            I have a personal card

          • Brian W says:

            I’ve just made a seagull payment as a test and it went through fine with no charge. Underlying card was Virgin and it’s a commercial debit card I have.