The new HFP chat thread – Thursday 9th April

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We have decided to run this new daily chat thread on Head for Points.

Historically, the daily ‘Bits’ articles were the defacto repository for random comments and questions.  It is unlikely that the news flow will be so big over the next few weeks that we will need many ‘Bits’ articles, however.

The comments under this article are where you should post questions about travel and, indeed, anything else on your mind.  At this tricky time, and given that many of you are stuck at home self-isolating, we want the HFP community to have a place to chat.

Please only comment under the main articles on the site if your comment is directly related to the topic of the article.  This has long-term benefits as its keeps the commentary relevant for people who read those articles in the future.

By default, HFP shows the last page of comments under the article.  If you want to see the first page of comments and read them all from beginning to end in order, click here: The page will refresh with this article but the comments will now show the first page and not the last page.

We will continue to monitor how this is working:

we could potentially split it into a daily travel and non-travel chat thread

we may install some basic forum software

we may start suggesting potential topics for daily discussion

Let’s see how it goes.  Take care!

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  1. Doug M says:

    Amtrak follow up. Using (I think) London Lady’s suggestion of ‘Agent’ I eventually escaped the hell of the automated system. Spoke to an agent within a few seconds, and the process was excellent. By the time I hung up I had the email of the cancellation, and was told 7 to 10 days for the refund.

  2. railman says:

    What happens if you have a flight cancelled (cash) and do nothing? Had a return flight this weekend and the cash refund work around isn’t working.
    Will BA automatically send you vouchers or is there the chance that if you can sit tight when things eventually get back to normal you can request a cash refund after the event? (Obviously that won’t work if BA go bankrupt but then nor would vouchers in that case)

  3. Berneslai says:

    Probably already discussed but my Virgin->Hilton transfer went through today.

  4. Publius says:

    Finally got an email from BA today cancelling my avios RFS booking to Rome for May.
    Can’t get a proper refund online including the javascript trick doesn’t work.
    Called BA waited 20 minutes, only to be told that they will only process refunds if it’s within 72 hours.

    Now i’m livid. If anybody is willing to start up a class action lawsuit count me IN! They don’t deserve to be in business.

    • I just hope the right to a refund isn’t watered down (as I know the Dutch/German govts are lobbying the EU to amend regulations to allow the airlines to just offer a voucher). As most of the airlines are taking taxpayer’s cash, I can see their point.

  5. Has anyone managed to get a refund from Holiday Extras for car parking. We paid the cancellable rate but when I cancelled the booking it said it would issue a voucher which is not what I paid for. It said if you want refund then email this address ….. which I did. A month later no refund or email as promised that it is being action.

    • MattB says:

      I had same issue, at no point was a voucher mentioned and clearly stated fully refundable when booked. To be honest it wasn’t that much and had an 18 month expiry so wasn’t too fussed.

  6. Chris says:

    For the first time ever, I’m getting a Mastercard 3D secure request when using Curve to pay Brighton.

    Problem is, the app doesn’t get the notification, so I can’t approve the transaction. When I press decline on the website, I do then get a notification (wierdly).

    Anyone else seeing this?

    • Chris says:

      Oddly enough, when I tried with my phone it worked.

      Maybe a browser issue

    • Doug M says:

      Covered in comments yesterday. It was said make sure the App is updated. Open the app before you do the transaction, and then Curve should deliver the code.

      • Still doesn’t always work. I tried three times yesterday—twice in the morning, once in late afternoon—and on no occasion did I get the notification (except for one that arrived about two hours late). The odd thing was it was working fine for me when I last needed it a couple of weeks ago; it’s only since I upgraded to Curve Black that I’ve had problems, although judging by other comments on here I suspect that’s just a coincidence.

  7. Henry says:

    Ot i have the Curve metal card :It says on my app that i don’t have any fee to pay until 28/09 as that’s when my subscription ends i thought it was 14.99 per month for a 12 month period?
    Does anyone know why this could be?
    Thank you

  8. mark2 says:

    Today I cancelled my Bonvoy card as it costs £75 per year and gives two points per £ whereas my Gold card gives 1.5 Bonvoy points per card and is free.
    Have I missed something or is Amex and/or Bonvoy trying to run this card down?
    I know that large use can give a free cheap room and Gold status.

    • Doug M says:

      The Gold is £140 after the first year. Also if you can spend £15K on the gold you’ll get a 10K MR bonus. So the calculation varies depending on several factors. You’ll need to pay for at least one month of the second year when it’s £140 to get the bonus.

    • TGLoyalty says:

      Great if you’re staying at Bonvoy properties a lot as still 6/£1

      • Harry T says:

        And if you’re chasing Platinum, getting 15 status nights for £75 is a steal. Plus it’s easy to recoup a £75 card fee even with casual interest in amex offers.

  9. Tracy says:

    Just a data point. I cancelled my June BA flights , 241 Avios flights on 18th March over the phone. Received refund of taxes on 6th April so taking almost 3 weeks to refund.

    • Thanks. Still awaiting the cash for mine online cancellation – Avios appeared last Saturday after about 2 weeks.

  10. I’ve just had an email from BA, saying that as my flight and holiday had been cancelled by BA, they would be refunding my card and it would take 7 to 10 days. I hadn’t even contacted them!

    • The penalties are VERY strict if you mess about refunding holiday bookings. Sadly the rules on flights are less strict.

      • And car hire, see my post below!

      • Wish my parents’ cruise company were taking the rules at all seriously, instead they’re just lying through their teeth saying they don’t need to refund!

  11. Spaghetti Town says:

    One question that’s confused me about this site.

    How come, some commentators have photos?

    • Go to and create a free account using the email address you use in your comments. The picture you upload there will appear here automatically. The same will happen on any other WordPress based website you comment on.

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