The new HFP chat thread – Friday 10th April

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We have decided to run this new daily chat thread on Head for Points.

Historically, the daily ‘Bits’ articles were the defacto repository for random comments and questions.  It is unlikely that the news flow will be so big over the next few weeks that we will need many ‘Bits’ articles, however.

The comments under this article are where you should post questions about travel and, indeed, anything else on your mind.  At this tricky time, and given that many of you are stuck at home self-isolating, we want the HFP community to have a place to chat.

Please only comment under the main articles on the site if your comment is directly related to the topic of the article.  This has long-term benefits as its keeps the commentary relevant for people who read those articles in the future.

By default, HFP shows the last page of comments under the article.  If you want to see the first page of comments and read them all from beginning to end in order, click here: https://www.headforpoints.com/2020/04/10/the-new-hfp-chat-thread-friday-10th-april/comment-page-1 The page will refresh with this article but the comments will now show the first page and not the last page.

We will continue to monitor how this is working:

we could potentially split it into a daily travel and non-travel chat thread

we may install some basic forum software

we may start suggesting potential topics for daily discussion

Let’s see how it goes.  Take care!

When is it a great deal to use 'Avios and Money' for flight tickets? (Avios Redemption University, Lesson 4)
British Airways has its debt rating cut to 'junk' status by Fitch

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Comments

  1. Hi
    Does anyone have any tips or ways to cancel a BA future travel voucher and go for refund? I applied for one in a panic and now have it, but made a mistake in doing so.
    I spoke to someone at BA who after a while spoke to a manager and said they could cancel it for a refund, but I would lose a part of the taxes I paid. He couldn’t tell me how much though as ‘that system was down’. He said he’d ring me back but never did.
    I wonder if there is no way of reversing a voucher, if anyone knows what percentage of tax I would lose?

    Cheers
    Ben

    • If your booking had a flight that was cancelled you should lose no portion of what you previously paid.

      If you are cancelling an avios booking and there were no flights in that booking that were cancelled then you lose £35 of the surcharge paid, per ticket.

      • Hi

        Both outbound and return were cancelled and all was originally booked with avios.
        My problem is that they are saying once they have issued a voucher they cannot convert it back.
        I thought I would only get a voucher for what I paid ie actual money for the taxes. But it’s swallowed all my avios and a companion voucher too. I’ve lost all flexibility as when you use this travel voucher it is treated as a cash booking.
        Also I thought it was a full 365 day voucher, but it turns out you have to have returned within 365 days (this bit is in the terms)
        Really frustrating!

        • I’ve got a text from BA saying my “voucher” (in reality a card credit following a future booking) will be valid for a trip starting on April 1st next year. I didn’t specify a return date. This was a cancelled car hire booking, so if I rebook car hire they would actually have no way of knowing when I’m going to return, because it’s not necessarily the day you return the hire car.

    • Can’t be done. However, I think in 3-4 months you could try CEDR arbitration on the grounds that BA did not legally make your rights clear, and force them to swap.

  2. Any ideas when the Capital On Tap bonus points appear after spend. This was from the offer in January. I seem to recall 4 months? Anyone else?

    • It’s after the 4th statement I think. If you think you are missing something I can chase them up with our contact, but no-one so far had been missed – they were all correctly queued up for the appropriate time.

    • Reeferman says:

      I asked them this a week or so ago and was told it’ll be after the 3rd billing cycle.

  3. From the time it takes to get paid, I would guess that they get paid first.
    But they could still go bust.

    • Unlikely – I have seen the data. Yes, travel / airline stuff is massively down (tell me about it) and admittedly this is high value but there are big surges in online purchasing in other sectors. I doubt they will be hit too hard by falling revenue.

  4. No, in fact quite the opposite, I’m getting emails continually saying my Avios will post within 72 hours! Usually takes weeks.

  5. I have got a text from BA confirming that my “voucher” is “valid for 12 months from the original date of travel”. It doesn’t specify whether this is outbound or inbound. I would argue that it’s valid until the date that my original travel period ended.

    • This is the text from the voucher application page and the email you get.

      “It must be redeemed for travel on flights taken within 12 months from the date of the first flight in your original booking.”

      • Well I’m going to hang onto my text messages as it would suggest I have been substantially misled by BA!

        • Also, if I use my voucher to pay the fees on a one way award flight, they won’t know when I’m returning.

          • Weird as I never got a text (but I did for the flight cancellation)
            One thing I read was that if you use the voucher for something less than its value, they will issue you another for the remainder.
            I am yet to find out if the expiry of new voucher will be renewed eg in 6 months you buy a one way £50 ticket and renew your voucher.
            It still doesn’t help with the flexibility of being able to cancel though.

          • Mine was purely a car hire booking so I don’t see how they can impose conditions relating to flight dates. They texted me last night and offered me a voucher for the full amount. I’m not sure that I would have got the full cash amount if I’d cancelled so I accepted, on the proviso that I could use it for a trip starting April 1st next year, which they said would be possible. I didn’t an end date.

          • Callum says:

            Why would they care when you’re returning in that scenario?

            And for the original question, it’s always worth trying to argue, but it’s fairly clear what that means. If I asked you when you’re going on holiday, would you reply with the date you’re leaving or the date you’re returning?

            I’d be fairly confident getting a “gesture of goodwill” on the basis they said it was fine to use in April without mentioning a return restriction though.

  6. Lady London says:

    The short answer is avoid using them or know that their official payout time of 35 days seems to be exceeded, in some cases, by months.

    Good on you for screen recording – btw are you deleting cookies before each transaction and doing them singly like this?

  7. Doug M says:

    The reality is the e-store is hit and miss. It’s much more about who you were buying from than the store itself. Never make a purchase based on the Avios, I use it entirely on the basis if I get them great, if I don’t so what.
    Who did you buy from?

  8. Yes, Avios bookings with partner airlines (apart from BA) are non-cancellable. You can book open jaw as two one-ways. You also might be able to book it over the phone as one return ticket, but they are probably too busy at the moment. Plus there would be phone booking charge unless you can persuade the agent to waive it as it can’t be done online.

  9. memesweeper says:

    You are right — Iberia redemptions to S E Asia can be great value. I’m not sure about cancellations.

    Within Vietnam internal flights with the likes of JetStar are so cheap redemptions aren’t worth worrying about. The N-S train is also great, especially if you break in Da Nang/Hoi An.

    You’ll have a blast. Enjoy!

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