Are you trying to get a refund on a British Airways Avios flight ticket? There is still one way – and only one way – to get a refund online.
This only applies to tickets where your Avios flight has not been cancelled yet. If it has been cancelled, you need to join the queue for the British Airways call centre to request a cash and Avios refund if you don’t want a voucher.
EDIT: This route no longer works. Not surprisingly, BA closed it within 48 hours of this article being published.
I strongly recommend NOT taking a voucher on an Avios ticket. Your Avios and, if applicable, your British Airways American Express 2-4-1 voucher are NOT returned separately if you take the voucher. You get a voucher which contains Avios and the 2-4-1 and the cash element. The voucher will expire after 12 months from your original flight date – and you must return by that date, not fly out – so you are at real risk of losing your Avios permanently. Take the cash.
How can I claim an online refund for an Avios flight?
British Airways has deliberately hijacked its own website to stop the online cancellation form appearing.
They forget to block the workaround for iPhones, however. It does NOT work on iPads.
If you have an iPhone, you can still cancel an Avios redemption flight online, as long as the flight is still operating.
There’s one thing to note. When you cancel online, your refund is queued for manual cancellation. It could take a couple of weeks to get the Avios back in your account, with the money taking even longer. If you call BA, the Avios are returned immediately, although you must still wait for the cash. If you want to rebook immediately, you need to call instead.
As your flight has not yet been cancelled by BA, cancellation fees will still be due. The only way to avoid paying the cancellation fee (£35 per person on long haul flights, £1 or £35 on short haul flights depending on when you booked) is to wait and hope that British Airways cancels your flight which allows you to have a fee-free refund.
This is how to cancel your British Airways flight online
This is what you need to do on your iphone.
In the Safari browser, go to ba.com and log in to your account (do not use the British Airways app).
The person who originally booked must log in. You CANNOT cancel if you are a passenger but were not the original booker.
At ba.com, go into ‘Manage My Booking’ for the flight you want to cancel. If you are asked if you want to use the new or current version of ‘Manage My Booking’, select ‘current’ if you want to follow the pictures below.
Scroll to the bottom where you will see a link for ‘Cancellation options for this booking’ – DO NOT CLICK IT
Go into ‘Settings’ on your iPhone and scroll down to ‘Safari’. In the ‘Safari’ section, scroll to the bottom where you see ‘Advanced’ (see below) and click it.
Return to ba.com and click ‘Cancellation options for this booking’
You will be on the ‘Consent’ page. Tick the box to say that you have the consent of all passengers to cancel, and click ‘Continue’
And voila! You are on the ‘Calculate refund’ page – DO NOT CLICK CONFIRM YET
Go back to the ‘Calculate refund’ page on ba.com, scroll down to ‘Confirm cancellation’ and click it. You’re done!
Thank you to our readers who help finesse this process yesterday. Good luck!
(Want to earn more Avios? Click here to visit our home page for the latest articles on earning and spending your Avios points and click here to see how to earn more Avios from current offers and promotions.)