The new HFP chat thread – Sunday 12th April

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We have decided to run this new daily chat thread on Head for Points.

Historically, the daily ‘Bits’ articles were the defacto repository for random comments and questions.  It is unlikely that the news flow will be so big over the next few weeks that we will need many ‘Bits’ articles, however.

The comments under this article are where you should post questions about travel and, indeed, anything else on your mind.  At this tricky time, and given that many of you are stuck at home self-isolating, we want the HFP community to have a place to chat.

Please only comment under the main articles on the site if your comment is directly related to the topic of the article.  This has long-term benefits as its keeps the commentary relevant for people who read those articles in the future.

By default, HFP shows the last page of comments under the article.  If you want to see the first page of comments and read them all from beginning to end in order, click here: The page will refresh with this article but the comments will now show the first page and not the last page.

We will continue to monitor how this is working:

we could potentially split it into a daily travel and non-travel chat thread

we may install some basic forum software

we may start suggesting potential topics for daily discussion

Let’s see how it goes.  Take care!

How to earn and redeem your British Airways American Express (BA Amex) 2-4-1 companion voucher (Avios Redemption University, Lesson 6)
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  1. KLM cancelled our outbound flights in June. I called up for a cash refund but they are refusing and only offering a travel voucher. Any advice? Thanks

    • Lady London says:

      Another comment today said you have to persist and insist and eventually they will give you a link for a refund. It’s your right to choose full cash refund under EC261/2004 which, for the avoidance of doubt, supersedes any European national law including Dutch.

      If they still refuse ask your UK credit card for a refund under Section 75.

    • Graeme says:

      They cancelled my LCY-AMS flight in early May. I called and was refused – I quoted the EU Transport Commissioner who last week said that airlines HAD to refund, they said that many Governments support the voucher. We did that dance for a bit before she said I had to complain in writing. I tried Twitter and got no response, so I tried Whatsapp and had the same conversation again – refused, EU Transport Commissioner, Governments/voucher etc. Keep refusing the voucher and eventually they’ll send you a link to claim a refund.

      They’re really trying it on and it really annoyed me. The language they use is incredibly irritating as it’s so misleading.


      This worked for me.

  2. Seems I cannot get Avios from Screwfix – is this a new thing?

    • I earned Avios on 2 purchases last week. The first one was on 6 April and arrived in my account yesterday. Would hope the second amount arrives tomorrow

    • Lady London says:

      I did. Think I purchased in January. They were credited in a matter of days.

      • Secret Squirrel says:

        A few people mentioned a day or so ago about the Tesco Pet Insurance still not paid out points. Some srated they were going to chase, any update?

    • Seems Screwfix is one of them – shame!

  3. Had tried to make a booking for my return trip on my companion voucher.

    Economy half way, then stopover, then business home.

    Was told by agent I couldn’t pay for it there and then, as there was a change of class midway through journey they would send to Fare Dept who would then quote.

    While waiting for them to get back to me First availability came up. Called to have them quote for First rather than business, they have now sent quote, but with a £35 pp change fee.

    Other than the outgoing flight of the trip nothing has been ticketed and all I’ve done is ask them to quote for a different class, I’m not changing or cancelling anything.

    Should I really expect to pay a change fee for this?

    • No because you haven’t actually booked anything yet! Sounds like a slightly confused CSA.

    • Sunguy says:

      I would doubt that very much… it includes a flight in FIRST – Id be very tempted to give YOU FIRST a call with your PNR for the quote – they are of course meant to be post-sales, but you should be able to get someone who knows what they are doing!

  4. Brian W says:

    Rob, a lot of my replies to comments seem to get blocked 🙁

  5. Data point- I booked two F seats for Houston to New Orleans via Amex travel on United. United cancelled my flight but refused a refund as they rebooked me on a service two hours earlier. I tried everything with Amex travel who sadly sided with UA. I filed a complaint with the DOT and formally complained to Amex Travel.
    With that detail I then registered a disputed charge claim with Amex Platinum uk who refunded in full in 24 hours.
    The platinum card is bloody expensive but they do sort these thing out really fast.
    Wish I could say the same for the Royal
    Albert Hall and The Henley Festival. Sadly bought via virgin MasterCard who are no use at all and both venues seriously dragging their feet with refunds. Compare that to the Ford theatre in Washington DC and the Kennedy centre who both provided refunds within days.

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