The new HFP chat thread – Monday 20th April

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We have decided to run this new daily chat thread on Head for Points.

Historically, the daily ‘Bits’ articles were the defacto repository for random comments and questions.  It is unlikely that the news flow will be so big over the next few weeks that we will need many ‘Bits’ articles, however.

The comments under this article are where you should post questions about travel and, indeed, anything else on your mind.  At this tricky time, and given that many of you are stuck at home self-isolating, we want the HFP community to have a place to chat.

Please only comment under the main articles on the site if your comment is directly related to the topic of the article.  This has long-term benefits as its keeps the commentary relevant for people who read those articles in the future.

By default, HFP shows the last page of comments under the article.  If you want to see the first page of comments and read them all from beginning to end in order, click here: The page will refresh with this article but the comments will now show the first page and not the last page.

We will continue to monitor how this is working:

we could potentially split it into a daily travel and non-travel chat thread

we may install some basic forum software

we may start suggesting potential topics for daily discussion

Let’s see how it goes.  Take care!

'My Favourite Hotel' review - Hôtel Grand Amour, Paris
Malaysia Airlines publishes a very sober London Heathrow flight schedule

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  1. Re. BA refund timeline for me: flight cancelled (10 Mar), refund requested (11 Mar), Avios for part-payment refunded (31 Mar), complaint form filled out (7 Apr), refund to credit card (17 Apr). Not great but it’s obviously a busy time. I’m fortunate enough to be not desperate for the cash though. I feel like getting refunds from other airlines/travel companies may not be so (relatively) straightforward.

  2. After a multiple-week wait for a cash refund from Ryanair, they’ve just sent a voucher.

    Their website states “You can request a cash refund however bear in mind we will place your request in the cash refund queue until the COVID-19 emergency has passed” which is so open-ended that it might as well not say anything.

    Give them one week then small claims? Or chargeback?

  3. Spaghetti Town says:

    Vanguard top up via Curve and Virgin worked successfully. Thanks for the tip whoever it was.

    Lets hope the virgin miles have some use

  4. I cancelled a car hire booking which was classed as a BA holiday and agreed to a credit voucher for the full cash amount of £759. Last week I booked 3 award seats for next Easter and asked for the credit to be applied to the booking. Today I’ve had an email from BA saying the credit will appear in 5 – 7 working days which is refreshingly responsive of them at the moment!
    Interestingly, the Ts & Cs of the credit were that it had to be used within 12 months of my original outbound flight, so I’ve managed to get round this by booking a one way flight as our return date is going to fall outside the 12 month limit.

  5. I canceled my Amex Plat today as I won’t be travelling for God knows how long; and wasn’t offered any retention offer. Wonder if that’s because so many people are cancelling, or I’m not the sort of customer Amex want to keep. :-/

    • Harry T says:

      They don’t seem to be offering statement credits or large incentives here. America is a different story.

      • Andrew M says:

        German Platinum card holders are being offered 41500 MR points if they call up and ask.

  6. Looks like another wave of BA cancellation is underway. Just received an email saying late May LHR-BKK is cancelled.

  7. Baji Nahid says:

    Hi guys,

    Just wanting some more advice, I really appreciate the help with everyone on here. I bought tickets with an OTA which were ticketed by Virgin Atlantic but the travel is on KLM. I know that if they fail I will have to claim on section75 as I booked with CC. Do you possibly think that KLM could honour this ticket? I am sure other airlines in the past have done this when their partners fail. Depend is KLM do the same thing. I called their agent and she told me it could be a possibility but we dont know for sure. Lets see.

    Also, quick question regarding AMEX, i referred my mother for a gold card, as i have a gold card, could I be her supplementary ? Is this even possible or allowed?

    I appreciate all the help!

  8. Charlieface says:

    S75 won’t really help you because you booked via a travel agent, unless the agent hasn’t paid yet for the ticket, and you could argue therefore they haven’t ticketed correctly. Most likely the cash gets paid fairly quickly to KLM, in which case you should be ok.

    • Baji Nahid says:

      Thanks charlieface, i was under the presumption that regardless of where I have booked, if the service or contract was not provided, i would receive my money back no?

      Appreciate the help

      • Of course S75 works for travel agent bookings. It’s just that you don’t claim against airline, but travel agent. Charlieface has confused with paying through third-party sites/card such as Paypal, Amazon Pay or Curve.

        • Baji Nahid says:

          Thanks Meta for your help! Much Appreciated!

        • Charlieface says:

          I haven’t confused it. My point was the travel agent has fulfilled the contract i.e. booked the ticket and paid the airline. You have no claim on the agent therefore no claim on the credit card.

          • Baji Nahid says:

            Well what happens when the flight gets cancelled?

          • Charlieface says:

            If it’s cancelled you have a claim on the airline, but no link can be made from there to the credit card

    • Charlieface /OP if the travel agent has paid the airline (presumably Virgin Atlantic, as they’re the ones who ticketed) then it’s down to whether KLM has received it’s share of the revenue. If KLM refuse OP to board the flight, for whatever reason, then OP has the right to do a s75 claim against the TA on behalf of Virgin/KLM for failure to deliver service.

  9. Hi everybody! I know the uncertainty of this time, but I like to make plan so I’m still planning head. I have a good amount of virgin miles (I know maybe they will not worth anything soon, but lets pretend not) and I would love to use it on Ana to Japan. I found some dates that would work for us (no from London) but of course max 2 business class available. I would be happy to book 2 business and 2 premier economy but It seem to me that I cant book premium economy on ANA via Virgin am I correct?

  10. Firstly,I cancelled a BA avios booking on March 10th; flight was due to fly out on March 20th.After several calls,I got my avios back after 11 days.I have tried to get the refund for the taxes less £35 but all to no avail.Each time, I have called, it’s been promises after promises that my refund will be processed.

    Secondly,I cancelled a hotel summer booking from;I got request refund email on April 1st to choose voucher or cash,I chose cash and should have been in my account after 14 days.I logged into my account today,the booking does not show that it has been cancelled.

    I want to contact the card issuer (Capital on Tap) I used for both payments; however my understanding is that Section 75 Consumer Credit Act does not apply to business credit card.

    What is my option?I know there is MasterCard chargeback, is there an equivalent for Visa?

    • Charlieface says:

      It does apply to sole traders and very small businesses and partnerships. I think the rules are slightly different though

  11. Neil Murray says:

    Thought I’d just flag up a surprising result.
    In December, I booked four biz class tickets with big hired 4×4 from BCN to JNB in October, for a safari trip with friends. Booked with Iberia as it was cheaper than booking with BA on their website.
    Obviously, starting in BCN because it’s so much cheaper to start there. AMS and MAD are alternatives, but BCN was the cheapest.
    Anyway, as it’s a ‘holiday’ you only need pay a deposit and can pay the rest in instalments. Iberia’ deposit was only 99 euros. Yes, for the four of us.
    Anyway, I was browsing the BA site at the weekend and idly put the same booking requirements into it. Same dates, flights (which were all on BA aircraft, incidentally), times and even the same Toyota Fortuna 4×4. And it was 950 euros cheaper than the previous booking (which was damn good value to begin with).
    It was a no-brainer. I checked with the others, made the new booking, and will cancel Iberia when I get around to it. Deadline for final payment was August 20. New deadline is September 11.
    OK, there a chance that BA still won’t be flying in October, for 750 euros between us we’re willing to take the risk.

    • JImbob says:

      I guess the biggest risk with rebooking, is that travel insurance might not cover you for covid related issues

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