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The new HFP chat thread – Tuesday 21st April

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We have decided to run this new daily chat thread on Head for Points.

Historically, the daily ‘Bits’ articles were the defacto repository for random comments and questions.  It is unlikely that the news flow will be so big over the next few weeks that we will need many ‘Bits’ articles, however.

The comments under this article are where you should post questions about travel and, indeed, anything else on your mind.  At this tricky time, and given that many of you are stuck at home self-isolating, we want the HFP community to have a place to chat.

Please only comment under the main articles on the site if your comment is directly related to the topic of the article.  This has long-term benefits as its keeps the commentary relevant for people who read those articles in the future.

By default, HFP shows the last page of comments under the article.  If you want to see the first page of comments and read them all from beginning to end in order, click here: https://www.headforpoints.com/2020/04/21/the-new-hfp-chat-thread-tuesday-21st-april/comment-page-1 The page will refresh with this article but the comments will now show the first page and not the last page.

We will continue to monitor how this is working:

we could potentially split it into a daily travel and non-travel chat thread

we may install some basic forum software

we may start suggesting potential topics for daily discussion

Let’s see how it goes.  Take care!

Comments (134)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • H7_Inthis says:

    How are people still using Curve so much? Am I missing a trick?

    I used to use Curve with a points-earning Visa (non-GBP denominated card) to top-up Revolut, but now that avenue is closed given the crazy cash advance fees being passed through. I’ve also tried directly topping up Revolut with the card but CC fees apply.

    Anyone care to provide hints as to potential workarounds to MS?

    • mark2 says:

      You can use Curve in many places where you can only use a debit card (not sure about foreign credit card).

  • Sunguy says:

    Slightly off topic but broadly on…..

    My wife and a friend booked via an OTA flights/transfers/hotel – officially a package. They should be flying tomorrow, but obviously thats not happening – flights were with Ryanair and even though its a T/A package with ATOL certificate flights have to be dealt with yourself.

    For the rest the T/A are trying to issue a voucher stating that they are following ABTA advice and there is “no timeline for refunds” and that this voucher will be valid for 1 year, is covered by ATOL for refunds until 31 July and that is also the earliest they can apply for a refund.

    They obviously dont want the voucher – but the T/A arent playing ball….and just referring to the ABTA website.

    Ive suggested S75/chargeback – but Im just wondering if other folks have had similar experiences and what the suggestions are ?

    • Lady London says:

      ATOL operator have to refund packages in full within two weeks if they cancel any part of the package according to Rob.

      This would mean you could contact your credit card now for section 75 claim.

      I think you need to check what you bought as a package covered by ATOL because normally if it was truly sold as a package then the above should apply to flights too. Check your documentation to see which bits are actually in your package as covered by ATOL and claim these immediately if they’ve not been refunded in 14 days.

      BA is refunding everything covered by ATOL very promptly so if BA us running scared of ATOL your package provider shouls be too.

      If Ryanair flight(s) – any – are cancelled and have not been refunded then they are either included in above or covered by EC261 if it turns out your travel agent did a funny and sold flights separately thua taking flights out of ATOL cover. In any case EC261 gives you right to demand a full refund within 7 days if even one of your flights was cancelled. So go for section 75 on that too with your credit card

      I wouldn’t hang around in this as you are clearly being given the run around. Anything ABTA says does not suoersede ATOL provisions and most definitely does not supersede EC261. So far as I know ABTA us asking the government to achieve what you’ve been told but that hasn’t happened.

      Go for it – just identify which are the transactions on your credit card statements, call your card, provide the documentation and explain to them your efforts made to receive your rights as you have not received what you paid for and the providers are in violation of ATOL and EC261. ABTA doesn’t count here – that’s a travel agents association – nothing that has the force of law so far as you are concerned.

      Please let us know how you get on.l

  • Sk123 says:

    For people booking T-355 days using BA 2 for 1, please could you advise on which number to call at 1am BST these days? Do you call via Skype?

    • MattB says:

      I called the Japan number this morning, actually woke up too late and my first choice return flight had gone for next Easter, although managed to get an earlier one at least. Loaded Skype with £5 of credit, the call cost 55p and I was on hold for almost 20 mins.

  • Sk123 says:

    If the outbound and inbound are booked as two one-way tickets online, could I call within 24 hours to cancel the outbound and get it added to the inbound on one PNR? This is so in case travel plans change due to the virus, I won’t have to pay £35 per person for each booking.

    Also, if I book the one way outbound online (already available) and don’t manage to grab the inbound seats, could I cancel the outbound online for free within 24 hours?

    • Reeferman says:

      1) In theory, yes. BUT there is no guarantee the outbound flight will become available to book with AVIOS. Some readers have had success I recall, but it’s a gamble – probably not worth £70 (in my view)
      2) Yes to the feee cancellation within 24 hours – but whether it “works” on line or you need human intervention, I don’t know

      • MattB says:

        I had an issue with my booking today, something to do with how the person on the phone handled changing the dates of an existing reward booking.

        I don’t get exactly what happened but the 2nd person who I spoke to at youfirst later on was extremely apologetic and warned me she would have to release the seats to try and complete the booking and hope they went back into inventory. Thankfully they did.

  • Mike Todd says:

    What is the experience of timescale for avios re cancelled flights being re-credited to BA Exec account. I cancelled flights on 26th Feb and 6th March. Cash has been refunded and shown in Credit Card but no sign of the avios nor 2.4.1 voucher. Don’t need them just now just wondering if this is common experience, I won’t chase until say two months is up as call centres will still be swamped just now

    • philco says:

      Cancelled several BA Avios bookings using the Javascript workaround. Points posted instantly. Cash refunds showed up between 2-30 days (not my credit card these were for close relatives) and they only confirmed they got cash refund within a month but it might have been as few as a few days. But since not my CC I don’t have the specifics.

  • Ash says:

    Pet insurance, got the cc vouchers, has anyone had any luck with the double dip paying out as well? mine is showing as pending currently. Cheers

    • No lockdown for moi says:

      all confirmed, not paid yet but looking good

    • fivebobbill says:

      Pending here too, but looks like payout takes 20 weeks, got a while to wait yet.
      Good to know others have went to confirmed though…

    • Connor says:

      Went to confirmed yesterday.

  • James says:

    Hi – if I cancelled my Amex Gold Rewards credit card about 5 months ago, and I reapply, will I be able to get the first year free still? I’m aware I wouldn’t get the signup bonus.

    • MattB says:

      If accepted yes.

    • Dezbez says:

      5 months should be sufficient time between them. I’ve reapplied in 3 months before and it’s gone through. Of course, there are no guarantees though.

  • Paul says:

    Just seeing if anyone can help with timescales re BA cancellations, I know it’s a bit of a moveable feast right now, but just for comparison sake… I have a BA holiday booking departing 3rd June, very happy to see balance will now not be due until 3 weeks prior to departure, rather than 6. I’m hoping they cancel the flights, or at least one of them, as I won’t be taking the holiday. £700 already paid, another £2400 due now in mid May, just sitting tight for now but wondering when people with similarly approaching flights/packages had them cancelled, and if indeed you were informed or just noticed it in MMB or similar… Thanks

    • Stu N says:

      I’ve had cancellation emails through as flights have been cancelled. In our case, we were booked to fly end of May and they started cancelling flights mid-April; domestic connections went first then one of the European flights. 4-6 weeks is standard so the 3 week grace to pay balance is very helpful.

      • Paul says:

        Certainly is. I’d essentially written off the £700 so any chance of it reappearing, even in the dim and distant future is a bonus.

    • Dezbez says:

      I had BA holiday booked with o/s balance due start of April, before it was cancelled. I paid in full, then 2 weeks later had confirmation that holiday was cancelled, then was fully refunded within a week, no messing. There’s a massive difference in the way they deal with holidays v just flights, because of they way they are both regulated.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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