Maximise your Avios, air miles and hotel points

The new HFP chat thread – Wednesday 22nd April

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We have decided to run this new daily chat thread on Head for Points.

Historically, the daily ‘Bits’ articles were the defacto repository for random comments and questions.  It is unlikely that the news flow will be so big over the next few weeks that we will need many ‘Bits’ articles, however.

The comments under this article are where you should post questions about travel and, indeed, anything else on your mind.  At this tricky time, and given that many of you are stuck at home self-isolating, we want the HFP community to have a place to chat.

Please only comment under the main articles on the site if your comment is directly related to the topic of the article.  This has long-term benefits as its keeps the commentary relevant for people who read those articles in the future.

By default, HFP shows the last page of comments under the article.  If you want to see the first page of comments and read them all from beginning to end in order, click here: The page will refresh with this article but the comments will now show the first page and not the last page.

We will continue to monitor how this is working:

we could potentially split it into a daily travel and non-travel chat thread

we may install some basic forum software

we may start suggesting potential topics for daily discussion

Let’s see how it goes.  Take care!

Comments (241)

  • SammyJ says:

    Just got my (husband’s) first even BA companion voucher! My own should arrive in the next few days.
    Given the troubles contacting BA at the moment, I’m a bit worried about trying to ring them at 1am to book a return leg… or are those lines unaffected? What’s the best number to call? Cheers!

    • Save East Coast Rewards says:

      There’ll probably be enough Avios availability that you won’t need to ring up at 1am

      • Anna says:

        Yes, 1 am bookings are only really required for the most popular destinations at peak time plus you have the option of booking online to secure the seats.

    • Berneslai says:

      0800 727800 – Option 2 then 1

      If you don’t get cut off after the automated message after option 1, you’ll probably have a 25-30 minute wait. The staff are pretty thankful to take any call not about refunds!

  • Save East Coast Rewards says:

    “It is unlikely that the news flow will be so big over the next few weeks that we will need many ‘Bits’ articles, however.”

    There’s been a bits article every day this week so far.

    I woke up this morning with a sore throat. Probably nothing as I’ve only left the house to go to Tesco and I go when it’s quiet.

    • Peter K says:

      I hope it’s nothing. Maybe just dry air at night or you’ve been snoring dried your throat and you need a drink?

  • Nate1309 says:

    I have a companion voucher question. I was already cutting it fine on the voucher and my flights has been cancelled for July. It is now extended to January 2021.

    I have always thought that both the outbound and the inbound had to be flown by the voucher expiry. However point 22 in the t&cs makes out only the outbound need to be flown.

    Before I commit and make a mess of it. Have other HfP’ers got any experience of booking the return after the expiry date of the voucher?


    • Save East Coast Rewards says:

      I’ve done this before without issues. The outbound was a few days before voucher expiry and the return was just after.

    • Anna says:

      There shouldn’t be an issue because if you’re booking it separately to the outbound you’ll either have to call to make the booking or to have half the Avios returned and both those are done manually by CSA.

    • mr_jetlag says:

      No issues either via call centre or on the website.

    • Nate1309 says:

      Great thanks all.

  • Frances says:

    I requested to transfer my Virgin miles to Hilton via text on 3rd April, they replied on 10th April and confirmed request. Checked my Hilton account today and they have been credited.

    • 1967stuart says:

      I also received my Virgin to IHG transfer today (applied end of March by text and Virgin requested further details by email which i sent on the 17th). .

    • Leo says:

      Mine are still missing in action 22 days later.

    • LewisB says:

      Mine were also credited today.

    • BLT says:

      My request was on the 30 March and had follow up email requesting extra details. Also go the Hilton points today

    • @mkcol says:

      Oh wow, given you’ve had a 7 day turnround just to get the text replied to maybe I should be a little more patient with the text I send less than 48 hours ago.

  • Genghis says:

    My IHG AMB status has been extended by 3 months without asking. No change in the BOGOF, however.

    • Harry T says:

      Mine hasn’t been extended yet but I have the lower targets for status.

      • ChrisC says:

        the lower status targets were implemented earlier and sowing on line / in the app but actual status changes based on those are taking time to come through. Unless you’ve now earned a higher status than your current one I’d leave it until this all calms down. If you have moved up a level then send them an email

        My extended Ambassador date came through over night (from 1st September to 1st December)

        They have been doing them in batches so depends on when your Ambassador membership was due to end.

        • ChrisC says:


          Received an email back

          The originnal BOGOF voucher gets cancelled and a new one issued to match the new expiry date.

          Checked y account at there are two entries – one for the new voucher and the second showing the old voucher has been redeemed

    • Steve-B says:

      Yep, noticed that on my account this morning.

    • ChrisC says:

      They sent an email in March advising of the 3 month extension but it would takea few weeks for it to come through. It was in the same enail aboiut the reduced nights / qualifying spend for the IHG status levels for 2020

      The free nght cert does not automatically extend though so I’d email them about that – which is what I have just done. The email I used was ambassador @ ihg dot com

  • ee says:

    So a consumer rights question…

    Ordered goods for £60 from groupon almost four weeks ago but the item has not progressed at all through their order and delivery stages. Payment via credit card was taken straight away.

    I contacted them and the item is apparently out of stock so they said they would refund me in “groupon credits”, which I refused and said I wanted a refund to the original payment method.

    They have refused this refund due to a policy change to help support businesses through Covid-19. :rolleyes:

    I then basically said under UK law I have a right to a full refund and if they couldn’t do that I would initiate a charge back. At this point they said the issue will be reviewed by a manager and I’d be emailed within a week. I’m not expecting much joy…

    The chat conversation was emailed to me.

    Having never done a charge back before, I’m assuming that if I wait 7 days and a refund to card is not offered I have ‘done enough’ and can start the chargeback?

    • No lockdown for moi says:

      You have to keep things reasonable & in proportion for your own sanity as well as being fair to both Groupon & the credit card co. £60 on hold for 7 days won’t hurt you and could stop you wasting your time when a refund might appear with no need to do any more. You’d be within your rights to initiate a chargeback procedure right now if you wanted, though the credit card co might question whether you gave Groupon a fair chance to refund you.

      FWIW my wife started a chargeback yesterday – her first time – against Ryanair for stubborn non-refund/ only voucher offered for a cancelled flight 5 weeks ago, when we all know the law says refund MUST be made within 7 days of cancelled flight. The credit card co (Sainsbury’s Bank) listened to the evidence of Ryanair’s intransigence/ BS methods and voucher offer, & were perfectly happy to do the chargeback with no fuss.

      • ee says:

        Thanks for this. I’ll definitely give them a week to do the right thing of their own accord. This isn’t my first issue with groupon (there was some fraud on my account, and they were pretty hopeless) so I think I’ll be steering clear of them after this is sorted!

  • Andrew says:

    Quick Info

    I called to get a refund from BA on Monday afternoon (20th) immediately after getting notification of a cancelled Transatlantic. Got through on the third attempt and requested a refund. The refund hit my Amex Account yesterday (21st). Can’t really complain at a 24 hour refund.

    Just waiting on Princess working through their Cruise refunds now. They say allow 60 days, although Which on R4 this morning seemed to be saying a maximum of 14 days is permitted.

    I suspect that whilst the Princess payment is the biggest financial outlay and concern of this holiday, the one refund that’s going to take the most effort is the APH parking.

    • Ray says:

      After a week of trying, I got through on the first attempt this morning (9am) phone answered within a minute and refund sorted after a few minutes. CS said would be refund in 14 days. Confirmation e-mail arrived within 10 minutes.

  • Alejandro says:

    Im not able to pay off my Virgin CC balance with Curve. Tried different underlying cards i.e. IHG, MBNA, erc. same result – declined. Anyone else has same issue?

    • Anna says:

      Six if normally possible (I don’t have the Virgin card?) Some just won’t accept Curve payments backed with a CC (e.g. HH visa). Otherwise, IHG has a strict weekly £700 limit, don’t know about MBNA.

    • stevenhp1987 says:

      Paid £200 just now, no problem.

    • Grant says:

      Does it actually say the payment has been declined or just some generic ‘there’s been a problem..’ message. If it’s the latter and you are using Chrome, then that is your problem. Switch browsers and it should work fine.

    • Gulz says:

      I had a problem when I tried yesterday. Turned out that the underlying Horizon card was declining the payments. Switched to Virgin and it went through.

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