Maximise your Avios, air miles and hotel points

The new HFP chat thread – Wednesday 22nd April

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We have decided to run this new daily chat thread on Head for Points.

Historically, the daily ‘Bits’ articles were the defacto repository for random comments and questions.  It is unlikely that the news flow will be so big over the next few weeks that we will need many ‘Bits’ articles, however.

The comments under this article are where you should post questions about travel and, indeed, anything else on your mind.  At this tricky time, and given that many of you are stuck at home self-isolating, we want the HFP community to have a place to chat.

Please only comment under the main articles on the site if your comment is directly related to the topic of the article.  This has long-term benefits as its keeps the commentary relevant for people who read those articles in the future.

By default, HFP shows the last page of comments under the article.  If you want to see the first page of comments and read them all from beginning to end in order, click here: https://www.headforpoints.com/2020/04/22/the-new-hfp-chat-thread-wednesday-22nd-april/comment-page-1 The page will refresh with this article but the comments will now show the first page and not the last page.

We will continue to monitor how this is working:

we could potentially split it into a daily travel and non-travel chat thread

we may install some basic forum software

we may start suggesting potential topics for daily discussion

Let’s see how it goes.  Take care!

Comments (241)

  • Sillerton says:

    I have LOTS of Virgin miles, and wonder whether using them on Necker or other Limited Edition properties / holidays is any safer than leaving them in my Flying Club account?? Thoughts welcome….

    • Dave says:

      Hilton is definitely the safest place for the points. If VS closes then there’s a risk that other Virgin partners will also collapse too.

      Remember with Hilton reward nights count for status too. So if you have status in the chain or want to get it then you’re ok to use the reward nights.

    • Rob says:

      May be, yes. But unless you really wanted to stay in them, is it worth it?

      • Sillerton says:

        Good point Rob but in a post CV lockdown I’m not sure how much I’m going to want to use Hilton / IHG. Great article BTW.

        • Sillerton says:

          Virgin Limited Edition has declined to take a Necker island booking for mid 2021 (“nothing beyond 11 months”) so that option isn’t open. Bot doing much for brand loyalty…. 😂

  • Anna says:

    Airline query. I had flights from Miami to Grand Cayman with Cayman Airways. Cayman Airways cancelled these, as the islands have closed their borders indefinitely, possibly even until 2021. They are refusing refunds and saying that people can re-book instead, but only until the end of the year!! Which of course is pretty useless. I suspect they are not covered by EU261 even though they operate out of a British Overseas Territory. Would S75 still apply here or should I try my travel insurance?

    • philco says:

      US DOT rules would apply since your flights touch US soil and if you flights are cancelled you are entitled to a cash refund per US DOT rules and DOT has recently reminded airlines of this. I am based in the US and if it were me, I’d file a DOT complaint (search consumer complaint DOT) and file a chargeback with my credit card company.

      • Anna says:

        That’s very interesting I would have no had no idea! So am I eligible to file the complaint from the UK?

        • philco says:

          As far as I know yes. US law in this instance as I understand it applies irrespective of one’s country of citizenship or residency.

    • ChrisC says:

      The only British Overseas Territory that is in the EU is Gibraltar and that will end when the UKs membership does

      • Anna says:

        But we are retaining EU legislation, including EU 261 to my knowledge. It’s odd though, because I think France’s overseas territories are EU members. Maybe it’s the tax issue?!

    • TGLoyalty says:

      S75 would apply because its not about where the company you are buying from is based but the country your credit card is issued in.

  • Peter says:

    Hi Everyone

    Trying to find a definitive answer of what to do…

    My wife and 11 of her friends were going on a hen party to Prague in May, flying with Jet2. Obviously all cancelled now.

    Jet2 are offering date changes, or a travel credit voucher.

    But they want to get a full refund, which is proving very difficult with Jet2.

    The flights were all booked on Amex Platinum.

    So question is, are we covered by Amex Platinum for this cancellation? I can’t seem to find a proper answer anywhere!

    • Anna says:

      If Jet2 cancelled, they are all entitled to a cash refund. I would put your case to Jet2 once more in writing or email then initiate S75 if they are still not forthcoming.

    • Grant says:

      Jet2 will refund despite what is being offered on the website when you log in to try and manage the booking. Just call at 0800 as soon as the lines open and be prepared to wait to get through to an agent – I was only on hold for 15 mins before getting through. Once you manage to speak to someone they will process a refund after a some soft selling of the alternatives.

  • Scallder says:

    Posted last week about an expired IHG CC night being returned to me as the hotel where I’d planned to use it closed. Just spoken to me and whilst they wouldn’t issue me a new voucher, they did put 35k points into my account which is the value of the free night in points at the hotel I had planned to use it at. Would have preferred a voucher as could have used it for a 55k hotel in November but pretty decent outcome overall.

    Hope this can be of help to others.

    • Genghis says:

      I used my latest one for a 50k in Aug. Tempted to cancel and rebook a 70k now.

    • Peter K says:

      Interesting.

    • Andrew M says:

      I had to cancel a night at the IC San Francisco booked with the IHG free night voucher. The agent was unable to process the return of the voucher so I ended up with 70,000 points credited to my account. A rather nice outcome!

  • Baji Nahid says:

    Anyone had any experiences with the IHG CC? Disputes team and how easy they are to deal with? had to open up an section75 with them so hopefully it goes through but would like to hear how fast/quick the process has taken for you?

    Also My 20K bonus points have not been added to my IHG rewards account even though I made a £500+ purchase, would that be added to my account later on?

    Secondly, anyone who has asked for a supplementary for their gold card, can you possibly tell me how many points you were awarded?

    I appreciate all the help!

    • Cal says:

      Their hands were tied to be honest, they can’t increase equity and they can’t just hand over the money that received from the US gov.

      I am getting a bit more anxious about VS, though still perplexed why Easyjet was able to get what it wanted and VS wasn’t.

      • Peter K says:

        Rob wrote about this on an earlier article. Basically it’s to do with the way the company is set-up and thus whether they fall into the current help offered by the government or not.

        • Rob says:

          The Government offer is that – if you had tradeable debt which had an Investment Grade credit rating before CV – you can issue fresh debt on the same terms and the Government promises to buy it.

          Virgin does not have any tradable debt, just the boring bank sort, and so its debt does not have a credit rating. It cannot access the Government scheme.

  • James says:

    Can anyone advise how to transfer Virgin miles into AMEX rewards, thanks

    • Liam says:

      You can only transfer from Amex to Virgin, not the other way around.

      • James says:

        OK, thanks for response, much appreciated

        • No lockdown for moi says:

          you can transfer Virgin miles to Hilton (@0.5p so not great value vs an air mile worth 1p) if you are worried about Virgin going bump

          method already outlined in this thread so scroll up & read the comments

  • Patrycja says:

    @anna & @doug m thank you for pointing me in direction of Flyertalk helper. BA cancelled flight refunded. Yay!

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