The new HFP chat thread – Tuesday 12th May

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We have decided to run this new daily chat thread on Head for Points.

Historically, the daily ‘Bits’ articles were the defacto repository for random comments and questions.  It is unlikely that the news flow will be so big over the next few weeks that we will need many ‘Bits’ articles, however.

The comments under this article are where you should post questions about travel and, indeed, anything else on your mind.  At this tricky time, and given that many of you are stuck at home self-isolating, we want the HFP community to have a place to chat.

Please only comment under the main articles on the site if your comment is directly related to the topic of the article.  This has long-term benefits as its keeps the commentary relevant for people who read those articles in the future.

By default, HFP shows the last page of comments under the article.  If you want to see the first page of comments and read them all from beginning to end in order, click here: https://www.headforpoints.com/2020/05/12/the-new-hfp-chat-thread-tuesday-12th-may/comment-page-1 The page will refresh with this article but the comments will now show the first page and not the last page.

We will continue to monitor how this is working.  Let’s see how it goes.  Take care!

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Comments

  1. Does anyone have any experience of changing their email address with easyJet flight club ? This is due to my old email address not always receiving emails from easyJet. I know that I can change my email address on easyjet.com however I am unsure whether this would reset my Flight Club account or what the impact on my membership would be. I understand from the call centre that membership is linked to the flight history for the email address. So I wasn’t able to get a clear answer about the impact of changing my email address.

    I would be grateful if someone could advise me on how to proceed.

    • Lady London says:

      I know that if you buy EasyjetPlus,let it lapse at any time then when you come back to buy it again you would receive the same number as before. They link it to your email address.

      I am sure you will need to contact Customer Services part of Easyjet for this – the generalist desk. I am sure your entire account with them will hang off that email.Therefore it would be a manual process for them to create a new account for you and move everything across. However if you are not receiving essential messages from them and if you’ve tried to solve it another way then Ithink it’s reasonable for you to inform them officially of this and request their assistance.

      If you call them they will probably insist you submit a Contact Form on their website via Contact Us.They will assure you it’s responded to within 28 days and in reality much, much less.That has been far from my experience. I think you should call them but be prepared for this.Give them 28 days then chase, and chase again if you have to.

      Please report back on your success.

  2. Karen says:

    Refunds on Cancelleld Flights –
    On Easter Sunday I was able to use the workaround on an iPhone (in a 4/11/20 HFP post) and cancel 3 award flight bookings on the BA website and got the avios redeposited and the money returned to my credit cards.
    I had 4 more bookings where award flights were canceled but I could not use the iPhone workround because I had made changes to those bookings after the original booking date. I had been dreading calling and trying to get a refund but I did not want vouchers.
    So today I finally called and the call center picked up after 38 mins (this is better than many times I have needed to call pre covid-19 crisis and waited over 1 hr).
    I got a WONDERFUL UK agent named Garrett. He took all 4 of my booking codes, verified I was nominated to manage my husband’s and daughter’s bookings, then he put me on hold while he worked on all of them. After about 10 mins he got back on the phone and told me to not worry he was still working on them and don’t panic if phone call got cut off because he had my phone number and would call me back. Then after another 10 – 15 mins he got on the phone again and said he was all done and reviewed all the avios that would be redeposited and all the money that would be refunded. Even refunded money I had paid for business class seat reservations on a couple of flights. He never tried to talk me into the voucher.
    It was the best call I have ever had to the call center. I called today, Tuesday, at 10am West Coast USA time, so that would have been 1800 GMT.

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