The new HFP chat thread – Friday 5th June

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We have decided to run this new daily chat thread on Head for Points.

Historically, the daily ‘Bits’ articles were the defacto repository for random comments and questions.  It is unlikely that the news flow will be so big over the next few weeks that we will need many ‘Bits’ articles, however.

The comments under this article are where you should post questions about travel and, indeed, anything else on your mind.  At this tricky time, and given that many of you are stuck at home self-isolating, we want the HFP community to have a place to chat.

Please only comment under the main articles on the site if your comment is directly related to the topic of the article.  This has long-term benefits as its keeps the commentary relevant for people who read those articles in the future.

By default, HFP shows the last page of comments under the article.  If you want to see the first page of comments and read them all from beginning to end in order, click here:  The page will refresh with this article but the comments will now show the first page and not the last page.

We will continue to monitor how this is working.  Let’s see how it goes.  Take care!

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  1. Chris in CA says:

    Flights from SJC to LHR and back in July were cancelled a couple of days ago. Called BA on US EC Gold number to request a refund on two reward tickets and got through straight away. For info, the agent implied that if we wanted to rebook it could be for any date with revenue seats available, not just those showing reward availability, which I think it consistent with something I read on HFP a few weeks ago. Given we’ve already got cash flights booked for December, and with the potential for 14 days quarantine on arrival if we rebook for some time in the next couple of months, there wasn’t another date that looked appealing so — with a heavy heart — I had to pass on the reward seat open goal!

  2. I’m trying to book LHR/NCE flights for next April on a BA reward ticket, however despite showing as having availability cannot see specific flight information. I get a combination of error messages ranging from ‘there was an error with your request’ to a random stopover screen that you cannot clear. Have researched other routes for the same days, for example BCN, and that works fine. Also tried different browsers, incognito mode, full website, turning off Java etc etc to no avail.

    Have always managed to book this early in the past and availability is showing on websites like Seatspy – so assume it’s a BA online issue.

    Any ideas please?

  3. Janet Thomas says:

    I am grateful to Lady London for her detailed responses and advice on chasing refunds. I requested a refund from Virgin on 4th April and was told it would take 100 days (I find this unacceptable, especially when I had requested a refund from Jet2 which was actioned immediately and money was back on my card in 2 days!). On 18th April I submitted a Card Purchase Dispute Form via e-mail to Creation Finance and clearly stated in my e-mail that this was a Sec.75 claim (” I base my claim on Section 75 of the Consumer Credit Act, 1974, which make you jointly and severally liable for any breaches committed by the retailer). I received a reply stating they would reply within 28 days! After 28 days I phoned Creation and asked for update. They said it was now taking 6 weeks!

    I phoned again this week (after the 6 week deadline had passed) and was told it was still being looked at. I then threatened them with FOS. The following day I received an e-mail from Creation stating they had issued a chargeback claim and stating that:-
    “the merchant’s bank has the option to challenge the claim if for any reason they believe the payment is payable. The rules state they have up to 60 days to challenge the claim from 4 June 2020. If we do hear from MasterCard, we will contact you within this time frame. Although, this is unlikely, we have to make you aware of the chargeback rules.”

    As a novice with such claims I am unsure what to do next. It seems clear they have ignored the Sec. 75 claim and have just issued a chargeback. Hoping Lady London or others can give me some advice. Should I just accept it as a chargeback, or go into battle again?

  4. Young L says:

    Amex related, can Platinum Biz and ARCC share one Amex MR account? Thanks.

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