Glasgow Airport to re-open its lounge tomorrow, with Edinburgh’s Aspire lounge to follow

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• Erico1875 says:

  29 Jul29 July 05:47

  I wonder when Edinburgh BA lounge is opening?. I am flying Club on Saturday morning.

  • Will says:

    29 Jul29 July 07:20

    And the Glasgow lounge too! Wasn’t open at the weekend.
    Quite like that lounge as well

    • Ming the Merciless says:

      29 Jul29 July 15:06

      It’s actual already open. I’m sat in it.

• Ian Booth says:

  29 Jul29 July 06:02

  Sounds fraudulent to me if you have no intention of using the booking

  • BS says:

    29 Jul29 July 06:37

    He has paid for the booking – this is the salient point here. I personally see no fraud (or indeed even a grey area) over the price guarantee.

    • TGLoyalty says:

      29 Jul29 July 10:26

      100% agree. It’s not fraud.

  • Doug M says:

    29 Jul29 July 07:03

    Fraud is hotel keeping money and reselling the room.

  • Josh says:

    29 Jul29 July 11:03

    Why does HfP attract so many loony comments…

    • Lady London says:

      29 Jul29 July 11:34

      Because HfP readers are some of the most intelligent knowledgeable and successful people in the UK. Many of us have uncommon knowledge on some things. And most of us have a sense of humour (needed to cheer us up with no flying and coronavirus) and can share.

• Phillip says:

  29 Jul29 July 07:13

  I actually found Hotels.com excellent for refunding non-refundable bookings – at least for the hotels I had booked. And the new virtual chat assistant does that automatically for you!

  • meta says:

    29 Jul29 July 08:22

    +1 If the hotel is in area considered inaccessible then they will refund you no questions asked. I had couple of bookings in Asia that I had to cancel. Money was also back in my account within 3 days even though they said it may take up to 8 weeks!

    • Jonathan says:

      29 Jul29 July 10:18

      They’re not a charity though, they’ve done this by leveraging their size/market dominance. You can be sure the hotel will not have seen your money prior to check in date so it’s costing Hotels.com nothing & gaining them good PR whereas the small hotels will be crippled.

      The correct course of action legally (& morally) for a non-refundable booking where the hotel is open would be for the hotel to get your money & you claim off travel insurance.

      • Phillip says:

        29 Jul29 July 22:35

        I’ve had a number of cases where hotels.com would only offer a refund if the hotel approved, but were willing to make calls to check, so I guess good PR goes both ways.

• JP says:

  29 Jul29 July 07:38

  Hi – I have a booking Made in June through Avis to rent from Geneva (French side) on Saturday. Without telling me they have cancelled the booking (I could no longer see it in the app) as it appears the French side location is now closed. Prices on the Swiss side are 3x the price. Does anyone have any advice? Are Avis allowed to cancel the booking unilaterally without letting me know? I have not been able to get through to anyone at customer service despite spending an hour on the phone yesterday.

  Thanks

  • meta says:

    29 Jul29 July 08:27

    Email them? Was the rental prepaid? In any case they can’t just unilaterally cancel your contract without compensating you. Many are trying and hoping people won’t complain.

  • Dave says:

    29 Jul29 July 08:59

    If you paid with a credit card, maybe you could use s75 to claim back additional costs of rebooking.

    • JP says:

      29 Jul29 July 10:30

      Thank you – not prepaid sadly, but was guaranteed by card. Maybe travel insurance can help

      • Lady London says:

        29 Jul29 July 11:48

        I’d swallow it and book the Swiss side quickly before it sells out whilst perusing my contract to see if they could do this (pretty certain they can).

        • Lady London says:

          29 Jul29 July 11:51

          btw you could check Ferney-Voltaire (F) to see if they have cars (i suspect not) or Geneva non-airport location as if open they might have better pricing.

        • Lady London says:

          29 Jul29 July 11:52

          also try both Hertz desks CH and F

  • Phillip says:

    29 Jul29 July 22:37

    I had a US booking with Avis back in March through BA which they cancelled and refunded without asking!

• MattB says:

  29 Jul29 July 08:26

  It’s always worth having a chat with an agent if you have non-refundable bookings. I’ve already mentioned previously that ebookers were happy to cancel our Easter booking with no fuss, and last week my wife rang Agoda to discuss a booking we had next month in the US.
  I’m pretty sure we would have been able to claim off our annual insurance policy but after explaining we obviously couldn’t fly on FO advice and also the US wouldn’t even let us in they said they would contact the hotel. 24 hrs later she got an email confirming the cancellation and a full refund to card. £1500 refund actually appeared the day after that so probably the quickest result from all our cancellations over the past 6 months.

  This left us with nice problem of losing her amex bonus points as the refund dropped us under the £3k spend, at least as the spend period was extended to 6 months we still have 3 weeks to blow £1.5k, hardly Brewster’s millions but may be a tough ask in current climate unless I get a load of supermarket vouchers.

• Tom says:

  29 Jul29 July 08:32

  In looking at Hotels.com price match, it appears that for non-refundable rates, they will do the difference in a coupon NOT a refund. It used to be a refund, as I have used this in the past.

  From their terms page:
  “For non-refundable bookings: Hotels.com will compensate you by issuing a coupon with a value corresponding to the price difference. The coupon can be used on a future booking on the Hotels.com site.”

• Noggins says:

  29 Jul29 July 08:40

  I made a whole series of one night hotel bookings via Hotels.com for a point to point walking holiday. All non-refundable rates. Only two hotels have not agreed to full refunds – even though some are open – and those two agreed to us booking new dates for next year.
  I paid using Curve and now have over £1k of credit in my account. Whilst I cannot currently reclaim that cash due to the recent Wirecard debacle it appears that I will not lose the Virgin miles earned through the original spend. If that is the case why are we all not regularly spending on Curve, earning miles, cancelling goods and services and receiving cash refunds with no loss of miles?!

  • Andrew Mc says:

    29 Jul29 July 08:45

    Because I imagine they will shut you down soon enough if you make it a thing of habit.

  • Doug M says:

    29 Jul29 July 08:51

    Because there are much easier ways to accomplish the same thing.

  • John says:

    29 Jul29 July 18:46

    Because you have to spend the curve cash somehow, and you won’t get any credit card points on that? And when they fix the issue and you can refund it back to your card, you’ll lose the points you earned? So it makes zero difference except it’s an “advance” on the points

• Jeremy says:

  29 Jul29 July 08:42

  If you have non-refundable bookings even through hotels.com or other OTA, email / call the hotel direct as well. I had 4-5 booked in SE Asia and either hotels.com refunded or when I contacted the hotel direct all the remainder offered a partial refund or to move the booking back one year without any issue.

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