Glasgow Airport to re-open its lounge tomorrow, with Edinburgh’s Aspire lounge to follow

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• Graeme says:

  29 Jul29 July 08:49

  Dragonpass confirmed to me yesterday that the Upper Deck Lounge at Glasgow Airport will be re-opening today, no mention of the Lomond Lounge splitting in two.

• DaveL says:

  29 Jul29 July 08:57

  Had HI Express booking in May – hotel closed and no refund. Phoned multiple times and only offering voucher. That’s ‘policy’ apparently.

  That can’t be legal, right?

  • Blindman says:

    29 Jul29 July 09:04

    Where?

    In France I believe this is true.

    • Lady London says:

      29 Jul29 July 11:44

      If you paid with a UK credit card I would have thought chargeback and, if that takes too long, Section 75 refund on credit card is claimable. Nothing is more essential about a hotel booking than the date. If hotel not open its clear breach of contract recoverable as refund or replacement cost from whoever – Id take both to moneyclaimonline as co-defedants if I had to. But you shoudnt have to do that.

      If the above fails the France says you can demand your cash back after 18 months. And your s75 rights should still apply so get a claim in now – I cant remember if theres a time limit on s75 to claim.

      I certainly wont ever be prepaying any accommodation in future in semi-communist countries like France.

    • DaveL says:

      30 Jul30 July 00:21

      Realise I’m a bit late now, but this was in England (North London). Forcing me to accept a voucher only valid for x months when the hotel wasn’t able to provide the service does not sem right

  • terri says:

    29 Jul29 July 09:17

    I have submitted a chargeback for a closed hotel in Paris which refused a refund booked via agoda. I quoted EU distance selling regs which trump French law. My reading is that If hotel cannot provide the room agoda should have provided a refund. Chargeback still pending despite being submitted 3 months ago.

    • Rob says:

      29 Jul29 July 09:42

      But Agoda doesn’t have your money …

      You paid Agoda to book a hotel for you, and it did so. Contract fulfilled arguably.

      • Charlieface says:

        29 Jul29 July 14:30

        Agoda don’t pay the hotel until the date, do they?

    • ken says:

      29 Jul29 July 10:58

      EU distance selling regs give you rights to refund but only for cancellations within 14 days of you booking.

      However the EU gave guidance on 13th May that the issue of vouchers was acceptable.

    • ChrisC says:

      29 Jul29 July 11:12

      Which EU regulations?

      The 2014 UK Consumer Contracts Regulations which translate EU regulations into UK law states that services like Hotels are exempt from the regulations

      https://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations

      • Charlieface says:

        29 Jul29 July 14:30

        Indeed, but a contract is a contract, they cannot just renege in it

        • ChrisC says:

          29 Jul29 July 15:17

          Indeed they can’t renage but the poster said they were quoting EU regs to try and get a refund which is useless when those regs simply don’t exist in the first place.

          It is going to be the case that in some cases all someone will get back is a voucher / credit note especially if that is what the law says can happen.

• Matt says:

  29 Jul29 July 09:33

  I know with booking.com you can try to “Upgrade” your non-refundable room. You may find the upgrade pricing is now lower than your booked room, and will be displayed in a negative price change. Simply upgrade, and booking.com will process the refund for you.

  • Matt says:

    29 Jul29 July 20:45

    Of course I mean hotels.com rather than booking.com

• CardiffJock says:

  29 Jul29 July 12:01

  Hi all question on buying IHG points..

  If I buy them on my IHG Premium (or whatever it’s called – the one with the £99 fee 🙂 ) as I think you buy in dollars will I still be liable for the 3% loading for non-sterling?

  I could alternatively shove it all thru on my curve blue (and only pay 2% above £500?) – curve is linked to my IHG anyway

  Not sure which of these would garner most IHG points on the purchase either. Will prob spend £1,500 or so on this

  What would you chap(esse)s do?

  Cheers

• Prins Polo says:

  29 Jul29 July 15:25

  I booked a hotel through hotels.com and the hotel was closed during the dates booked. Hotels.com however refuses to refund the money saying the booking was non-refundable and it’s only offering a voucher. I had countless discussions with them, with no luck.

  The problem is, I paid GBP 400 using the hotels.com rewards and the remaining GBP 100 using the credit card. I’m sure I can get the credit card portion back from Amex but don’t want to lose the remaining 400.

  Any ideas what to do? Hotels.com claiming the booking was non-refundable obviously doesn’t make sense – the hotel emailed me a few days before the stay confirming it’s closed and won’t be accepting any guests in the near future…

  • Lady London says:

    29 Jul29 July 15:35

    If you pay even £1 of anything on a uk credit card and the rest by another card ir method then the card is jointly liable for the whole amount of the purchase.

    so you could do a section 75 claim by contacting your credit card. you can get refund or replacement cost and consequential extra costs even if higher.

    if cardco refuses take them to the FOS ie Ombudsman complaint against the card.

    otherwise for card, refund request via chargeback. no extra costs covered but cardco more likely to prefer this way but beware long delays. you still retain s75 rights ( beware any max time to put in a claim) if you try chargeback first.

    Insurance if you have it, after that.

    Sue them as last resort as that takes time and you may get judgment but not be able to recover if insolvent defendant etc.

    • Lady London says:

      29 Jul29 July 15:39

      read again you only paid part on card so to get the whole amount back try Amex’s own policies if it was their card (just in case they are willing to pay). chargeback wont work to get the full amount back but s75 should. later methods are more trouble but your claim would be for the full amount.

      • Roy says:

        30 Jul30 July 23:57

        Although s75 won’t apply if it’s a charge card. In which case it depends on what Amex’s own policies say, not what the Consumer Credit Act says.

  • JohnG says:

    29 Jul29 July 21:14

    You may well struggle on getting the hotel.com credit back, my understanding is that points or credits within membership schemes will almost certainly not be considered under S75 or similar and allow the company offering the points a lot of discretion depending on the terms of the scheme.

    You are certainly entitled to your £100 back as cash and I’d make clear that you’ll take it up with Amex if they don’t give it back; but you may need to suck it and accept what you can get for the remaining balance.

  • TGLoyalty says:

    29 Jul29 July 22:51

    Are they offering you your £400 of rewards nights plus £100 as a voucher?

    What’s the issue you’ll need to book 4 nights via them anyway.

    If you expect £500 as cash then I don’t see why that would ever happen.

    • Prins Polo says:

      30 Jul30 July 04:10

      No, they’re offering a voucher at the hotel in question to be used in the next 12 months. The hotel is in Turks & Caicos and I’m not really interested in a voucher. If they were offering the reward nights back, I’d take them any time.

• Kate Last says:

  29 Jul29 July 22:30

  I think many of us learned the hard way that hotels.com is a vendor that does not have its customers at its heart. Anyone continuing to book non refundable rates through them is in my opinion putting their money at risk. Personally, I cannot see returning to use them so my annual spend of £20k per year will look for other venues.

  • Rob says:

    30 Jul30 July 08:11

    They don’t have your money. The hotel has it and the hotel is open. This is what insurance is for.

• Scottex says:

  30 Jul30 July 07:09

  Aspire lounge at Edinburgh has just reopened, same price pre covid, but now limit you to 3 alcoholic drinks and no buffet service food from a restricted menu – It will be Weatherspoons for me. Convienient or what Aspire ?

• AJames says:

  30 Jul30 July 13:19

  Glasgow lounges.
  thanks for the information on the the lounges at Glasgow.
  Please can you check the statement:
  “I assume that … Lounge Club … will continue to be accepted for the UpperDeck part of the Lomond Lounge.”
  I didn’t know that Lounge Club was accepted for the Upperdeck Lounge at Glasgow. It has not been on the list of lounges on the Lounge Club website.
  Many thanks.

  • Rob says:

    30 Jul30 July 14:13

    Hmmm …. you could be right. It definitely was at some point, because I referred to it in a previous review. I admit I didn’t bother double checking it again. I will correct.

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