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The new HFP chat thread – Friday 14th August

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We have decided to run this new daily chat thread on Head for Points.

Historically, the daily ‘Bits’ articles were the de facto repository for random comments and questions.  It is unlikely that the news flow will be so big over the next few weeks that we will need many ‘Bits’ articles, however.

The comments under this article are where you should post questions about travel and, indeed, anything else on your mind.  At this tricky time, and given that many of you are stuck at home self-isolating, we want the HFP community to have a place to chat.

Please only comment under the main articles on the site if your comment is directly related to the topic of the article.  This has long-term benefits as its keeps the commentary relevant for people who read those articles in the future.

By default, HFP shows the last page of comments under the article.  If you want to see the first page of comments and read them all from beginning to end in order, click here:  The page will refresh with this article but the comments will now show the first page and not the last page.

Old chat threads are hidden from the HFP home page.  If you want to look for something in an old thread, click here.  This brings up all the articles in our ‘General’ category which includes the chat threads.

Comments (155)

  • Rupert says:

    Anyone confirm NS&I top with curve and IHG is fine or incurs?

  • JanH says:

    Any ideas re ;Bangkok Airways. I have 2 internal flights which I booked in February for December. According to the website tickets booked before April 30th for travel up to April 30th 2020 can be refunded or dates changed. Tickets booked after that are subject to stated fare conditions. I can not find any guidance for tickets booked before April 30th for travel later in the year.
    Any ideas anyone?

    • meta says:

      My parents got a refund minus $50 admin fee for both of them for Bangkok Airways flights. Flight was due to depart in early August. Booked Dec last year. Contacted end of June. They said refund will take 60 days, so they are waiting till the end of this month before S75 claim.

    • Sukes says:

      The status quo would apply ie the original terms of your booking.

  • Hanif says:

    Apologies If This Has Been Covered,
    Insurance Question
    If I book a holiday to a place where there is FCO advise against all but essential travel , but before I go on holiday the FCO advise is lifted, will insurances typically cover you? or will they state that I booked while FCO advise was in place and not cover?
    Many Thanks

    • Rob says:

      You’re covered if it comes off the FCO list by the date you fly and you fall ill whilst away.

      However, if you book a flight to a country on the FCO list and later decide not to fly due to it being on the list, you clearly won’t get a refund via insurance as you already knew on the date you booked it was restricted.

  • tony says:

    Can I ask, which website is it that tells you when a flight is cancelled, whether the carrier believes EU261 is payable?


    • Lady London says:

      what the airline believes or wants to happen, will be in any emails they’ve sent you. In particular in your original confirmation email.

      However airlines dont always mention fully what they should. EU261 is a statute and statutes override contracts if what your airlinr says (contract = airline rules) is different. Google various sources for EU261 which is quite readable text.

      All EU and UK airlines should treat you at least as well as EU261 provides. EU261 also covers jouneys on any aircraft departing the UK or EU even for non UK/Eurooean airlines (not the journey back).

    • Lady London says:

      If you want to know why a particular flight was late or cancelled I believe expertflyer has the official reason given for about 48 hours after the flight? there is another source too – does another poster know?

      Currently compensation parts of EU261 will be impossible to claim for cancellations as a general rule. This is because prevailing Covid environment counts as ‘exceptional circumstances’ which exempts airlines from paying compensation. However EU261 is still in force so you still have the rest of it – in psrticular the right to request rerouting, and duty of care if required.

    • Lady London says:

      🙂 sounds like Wizz has gone a bit over the top. If Greece did not make that field mandatory then it sounds like Wizz was over-egging it. It would help to know if Wizz had actually had a passenger denied at Greece immigration because of this.

  • Andrew porwol says:

    Availability in November to maldives has popped up today if anyone is interested

  • meta says:

    Bunch of cancellations for September today. Had 3 sectors cancelled today!

  • James says:

    I paid for my family to go on holiday which has since been cancelled due to COVID. BA phoned me offering me a voucher (a day before they cancelled flight which would have entitled me to a cash refund) which I accepted.

    At the time I was told that I could use the vouchers as I wished. However, I have tried using it tonight and was told I could only use the vouchers that are in the same names as the original travellers. My problem is 3 of the original travellers are unlikely to be traveling half way round the world anytime soon (pregnancy). Am I stuffed here or is there anything that can be done?

    • Rob says:

      If this was a pure cash flight, BA will – at some point soon – convert the voucher to an eVoucher. This can be used online by anyone (albeit max one per booking) so you could take them.

      If it was a mix of cash and Avios, the voucher can’t be converted due to BA IT issues.

      • James says:

        Thanks Rob.

        It was a pure cash booking.

        So I have 7 vouchers in total (7 people originally travelling), I am trying to book 4 flights for 4 of the 7 that were originally travelling. From what you said am I right in thinking the other 3 vouchers will convert to evouchers soon and I will be able to use these myself rather than for the other 3 original travellers?