Maximise your Avios, air miles and hotel points

The HfP chat thread – Monday 24th August

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We have decided to run this daily chat thread on Head for Points during the coronavirus outbreak.

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Comments (123)

  • AndyK says:

    Advise needed.
    Just got another useless message from LOT saying that refund can take up to 3 months. And I have been waiting for a month already.
    Thoughts on going to Amex for S75?

    • CC says:

      Should be quicker. I did it a charge back on my standard BA Amex for Ryanair in June and it took 2 months. Not sure if that is normal as the hotel charge backs I did took around 1 month and put they credit in account immediately.

      I recall live chat saying something about airlines usually taking longer as they are dealt with differently, not sure if thats true or they handled the dispute incorrectly.

    • Lady London says:

      .Legal is they owe you refund in 7 days under EU261 most of us giving at least 30 in these times.

      Go to card – try chargeback first. s75 if credit card and further long delays.

      LOT is in the Lufthansa cohort. Lufthansa has not been paying people and I wonder if LOT felt under pressure to fall in line.

      Have no hesitation about going to your card given how long it’s been.

      • ChrisC says:

        How is LOT part of the Lufthansa ’cohort’ when it’s owned by the Polish State?

  • MadeUpName says:

    Just want to check I’ve got this right – If book flights to Portgal to fly in September I can always get a future travel voucher back if I don’t want to use them? Just checking as booked to go to greece but want a fall back plan in case Greece requires quarantine.

  • ChrisC says:


    1 – a question – can someone post how to find the ‘request refund’ part of the website? I read it on here but now can’t find it and mr google isn’t showing me the goods either.

    2 – Direct trains from Amsterdam Centraal and Rotterdam finally starting on 26th October. Booking opens on 1st September. Rather annoyed as I booked a return trip on the 2nd November on the Thalys as that was the only option available and that’s much more expensive than the direct train would be (hence my 1st question as want to see if I can get that refunded)

    • Rob says:

      Thanks for that.

      • Charlieface says:

        I told you in comments a while back that permission had been given by respective govts. You seemed to ignore.

    • Dan says:

      I tried booking but couldn’t find anything coming back after mid-November. So booked Easyjet instead!

    • RussellH says:

      The instructions are in the HfP Chat Thread on 15 Aug (The Feast of the Assumptioon of the Blessed Virgin).
      Posted by Pieter

      More simply, click on this link:

      It took five days to get a response, which then says that it takes a further 28 days to get the payment refunded onto the original payment card. I got this last Thursday.

  • Ron says:

    Is BA holding back Tokyo to London Avios seats in August21? I’ve checked at 1am, only London to Tokyo seats appeared, but not the other way round. Thanks.

  • Keith says:

    Hi is there an easy way to search for all BA holidays in Greece or do you you need to do it for each airport. Thanks

    • Chelseafi says:

      Use the BA holiday Finder. Select Europe, then Greece and then if required the resorts/islands

  • Bobby says:

    Anyone tried maximising the Amex Shop Small and other offers by issuing the maximum number of free supplementary cards on an account? I.e. can I issue myself or my family with the additional free gold cards and multiply my offers?

    • Tom says:

      Pretty sure there are many family pets with Supp cards… Be warned though Amex have been known to close accounts due to unusual Shop Small activity and they probably got hit hard for it hence why it is now capped at £50 total.

      • Genghis says:

        Yep. Been there, done that.

        • TGLoyalty says:

          Your pets had cards too 🙂

          No wonder they cottoned on lol

          On a serious note I’ve just started getting supps for family with just the surname on. Hotels can be funny and cost me hitting an offer before.

    • Jonathan says:

      Multiple transactions in the same shop on same day will lead to attention from Amex & possibly the end of your relationship with them. If you’ve got a local shop you visit regularly then you could take advantage with the longer shop small duration this time.

    • Vit says:

      I and my partner got multiple cards (main and supp). Been using this specific oriental shop for groceries during this shop small window.. So far done 7 cards still a few more to go. No chase from amex yet so far. We’ve transferred our MR points out to BAEC anyway as we are closing down all the card. Not much risk unless amex gonna blacklisting us!? 🤷🏾‍♂️

  • dezbez says:

    Interesting offer just landed by email from Virgin Atlantic offering COVID-19 insurance….
    Has the company re-discovered it’s mojo?

    • Rhys says:

      Article tomorrow!

      • Peter K says:

        Only £500k medical cover. Won’t go too far in the US if you end up in intensive care!

        • Vit says:

          Yup! I’ve seen report of covid treatment case cost over 1 million USD!

        • TGLoyalty says:

          But it will probably cover the 95% of those that might get COVID19 but don’t need intensive care.

  • AndyK says:

    Just got an email from VA saying they add complementary COVID-19 medical cover to all bookings. Might be interesting

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