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The HfP chat thread – Friday 16th October

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We have decided to run this daily chat thread on Head for Points during the coronavirus outbreak.

Historically, the daily ‘Bits’ articles were the de facto repository for random comments and questions.  With the news flow being lighter, we are running fewer ‘Bits’ articles.

The comments under this article are where you should post questions about travel and, indeed, anything else on your mind.  At this tricky time, and given that many of you are at home, we want the HfP community to have a place to chat.


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Comments (214)

  • Piers says:

    FYI- all the article dates on home page are appearing twice like ‘16 OCT 202016 OCTOBER 2020’ when I view on iPhone.

    • Rob says:

      It’s a cache issue (ie it’s you, not us!). Go Settings, Safari, Advanced, Website Data and delete the HFP line. All will be well.

  • Anna says:

    More IHG/points weirdness. I booked a paid night at the Kimpton Blysthwood, for next March, then used the bonus Ambassador 40k certificate for a 2nd night. This morning the free night was showing cancelled in my account, and the certificate returned, although I didn’t cancel it and I haven’t had the usual cancellation email. I managed to rebook the free night (and I’ve emailed the hotel asking them if they can shed any light on it) but I’m wondering if the Blysthwood is preparing to follow The George and ditch its award availability.
    Another oddity was that the function to select the free night on the booking page seemed to have been disabled on my laptop, though it worked in the app.

    • BP says:

      Hopefully it’s not a trend. I’ve complained to IHG about The George.

      The Initial reply was along the lines of “The hotel is closed and hence reward availability cannot be offered”. I’ve replied setting out again that the hotel has reopened and what the issue is.

    • Lady London says:

      Sounds like you’ve spotted what this IHG hotel is up to @Anna! keep a beady eye on it as they’ll probably try again 🙂

      Guessing hotel is thinking if they are not going to be 95% full then IHG will give them peanuts for the reward room so they want to sell it for cash instead. But if they’re not 95% in full then they do have a spareroom they’re notc earning cash on so why not generate some goodwill instead and honour it for a reward booking.

      • Anna says:

        Indeed – if they cancel my reward night I will be cancelling the paid night as well (which was a DBB & spa package) and take my custom elsewhere!

  • Mark says:

    Saw some chatter yesterday that Barclays had sent notice they were ending their current rewards program, any update on when we might hear about the avios tie up with Barclays premier?

    • Rob says:

      2021 because ‘no one is travelling’. It may soft launch for existing customers, I guess.

  • ayearinmx says:

    trying to transfer some Avios from my BA account to Iberia, but i don’t have any “qualifying activity” on my Iberia account (setup in January 2020)….. can i just purchase some avios for that account? Or does it have to be “earnt”?

    • ayearinmx says:

      just looked…. $80 for 2000 avios isn’t great, so is there a better way?

      • Genghis says:

        Amex MR transfer. I do it every couple of years to keep activity.
        (Note avios may disappear after transferring BAEC->IB if no IB activity in last 3 years).

        • MattB says:

          Iberia also have a their own shopping portal, but might not be the quickest way to get the points active.

        • ayearinmx says:

          i only have an AMEX BA PP card….. no Gold/Platinum 🙁

  • Craig says:

    Any recent experience with Virgin refunds? They are saying 30-days for the cash element of a reward booking, points are back already.

    • TripRep says:

      Cancelled redemption booking for this Nov back in May, got points back same week, cash took 4+ months, ie late Sept

    • AndyGWP says:

      Had a Virgin flight cancelled early August, refund appeared a few days ago

  • Lee says:

    Can anyone log in to their Creation account? unavailable since yesterday.

    • Craig says:

      Working fine for me, try closing and reopening the app or starting again from the Creation homepage for the credit card?

    • Anna says:

      I keep getting a message saying they are “making changes” to the app but I can log in on my laptop.

      • Anna says:

        Hmm I’ve tried deleting the app and reinstalling but it won’t let me complete the re-registration.

    • Genghis says:

      Wasn’t working on Chrome at 6am but fine on Safari.
      App was fine then too.

    • Vit says:

      Fine for me just now (free IHG card, logged in on a laptop).

    • TGLoyalty says:

      App working fine here. iOS incase that matters.

  • Frankie says:

    As a left handed person who uses the left index finger to scroll up pages on the left on my iPhone, I’m constantly finding myself accidentally hitting the reply link against comments since (I think) the redesign moved it to the left under each comment. Where did the reply link reside previously? I’m just curious, and wondering if others experience this 🙂

    • Rhys says:

      It’s supposed to be on the right now! But it is an issue we are aware, of. Annoyingly it is an issue with WordPress core.

    • Elaine J. says:

      I’m left handed too, and definitely have the same problem. Redesign please??

      • Rob says:

        We redesigned it for the benefit of right-handed people, sorry!

        Not sure what the options are. We can’t really make the word ‘REPLY’ any smaller than it already is – it could come down marginally but I doubt it would make a difference. The sensitivity of the button is outside our control.

    • Lady London says:

      I’m right handed doing it one handed and same. as well as moving it just inside the date, wondering if smaller could work. Or just a blue-framed black R” in the centre, that will turn all-blue when we click it to reply 🙂

    • BS says:

      Yup me too! Very annoying

    • Stu N says:

      The “Reply” was on the left immediately after the redesign; I – and many other right handed people – kept hitting it when scrolling. It was then moved to the right to solve that problem but I suppose that doesn’t work for everyone.

    • Jon says:

      I suspect the problem is not so much where the reply link is located (always going to be a problem for someone – personally I have trouble with it as much now that it’s on the right as I did when it was on the left), as the behaviour it triggers when tapped.

      Couple of possibilities to consider, perhaps:
      – On touch-screen devices, require a double-tap to trigger the insert/scroll-to-form action; or
      – On first tap, set up the reply but don’t auto-scroll to the form (perhaps add a visible flag of some sort to the just-tapped reply link), then on second tap do the scrolling.

      You’d need to do some testing with users to see which (if either) of those is better.

      Less of an issue on mouse/keyboard-based devices, presumably?

      • Rob says:

        Rhys can clarify this. However, I believe that our IT guy looked at this and it turns out that the sensitivity required to trigger reply is set at a very high level. This is coded into ‘wordpress core’ as they call it and not something we can easily fix, if only becaue it would be written over every couple of weeks when WordPress is updated.

        • Rhys says:

          This is the problem, unfortunately.

          • Jon says:

            Ah that’s annoying. I wonder how much luck you’d have getting WordPress to change that on their next update, given that HfP must surely be among the bigger sites using the platform, by traffic volume… 😉

          • the_real_a says:

            Can you not center align to make everyone happy?

          • Rhys says:

            I’m not sure it would make everyone happy – I tend to scroll in the middle of my phone screen!

          • Mzungu says:

            Just to add another view, I read the comments about this a few days ago, and to be honest, I couldn’t have told you whereabouts on the screen I scroll, so I’ve been keeping an eye in it for the past few days – and it’s in the middle!
            FWIW I am right handed, and usually hold and scroll with my left hand, but sometimes I use my right hand (to hold and scroll) and it’s stil the middle!

          • Chris K says:

            Even on an iPad in landscape mode the Reply button is in a bad place. Exactly where, like Rhys, where I naturally scroll.

            On a small phone is even worse. Don’t most people hold their device either in their left hand and scroll with their right, or hold the device in their right and scroll with their thumb? Either way I’m constantly hitting the reply button and (for once) I don’t think it’s just me being incompetent.

          • Rob says:

            Phones are designed to be used one handed. If you need 2 hands, get a smaller phone!

          • David says:

            I think the problem is not helped by the positioning of the button moving in and out as the reply comments increasingly indent with each reply.
            Therefore what is a safe place on your phone screen to put your finger to scroll without hitting the button actually changes depending upon the comment indenting depth.
            Would be better if it was in the middle of the screen or right aligned so it didn’t change position depending upon comment depth.

  • Gareth says:

    Morning – I have a query over the Amex Platinum, ‘£100 statement credit when you spend £100 at a combination of Waitrose, John Lewis, Selfridges, Harvey Nichols and Deliveroo’.

    I purchased some items from Selfridges and received the statement credit. These items were then returned and the subsequent statement credit was reversed, which I expected to happen.

    Can I now use this offer again? Or is it completely gone?

    • james says:

      Try it and see, and let us know

    • Anna says:

      Is it still showing in your “available offers” section? They usually disappear once they’ve been used.

    • TGLoyalty says:

      You’ll be able to use it again. May not post automatically straight away but in experience it does by the closing date (Amex must run a script to check)

      • BS says:

        I have had a similar offer post twice because of this.
        I phoned up to complain it hadn’t worked – they manually credited me. And then I got it again when this script was run.

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