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The HfP chat thread – Monday 2nd November

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We have decided to run this daily chat thread on Head for Points during the coronavirus outbreak.

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Comments (290)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Martha says:

    Has anyone had a transaction pending on curve?
    first time i have it on my account

  • Andrew says:

    Just received email from Amex advertising the Harrods £100 (after no postal mailer) so it seems they are doing some by email and some by post.

    • Richster says:

      I just got this eMail too, yay!

      • Sam says:

        No email here.. sad sad day

        • Andrew says:

          I totally feel your pain – the Marriott £400 day was a tough day. If I could have cut up my Platinum card I would have done, but since I don’t have any metal cutters I couldn’t!

      • Tocsin says:

        And me – just a few minutes ago!

    • Harry T says:

      No email for me!

      • Sina says:

        I just had a talk to customer service in Brighton and they told me the £100 Harrods credit is automatic and for all platinum primary cardholders and will not show up on offers section. No need to wait for a letter or email!

  • happeemonkee says:

    No email or offer for me either. Didn’t receive the Marriott £400 offer either. I’m done with Amex Platinum. Been with them for donkeys years.

  • happeemonkee says:

    Scripted response from Amex chat

    Hope you are doing well. I will be happy to help. I apologies. However, we are unable to make each individual offer available to every customer. Promotional offers are based on the solicitation. Offers is designed to deliver personalized offers that are relevant to card member. Because of the targeted nature of this program, not every person will receive every offer, and we cannot extend offers by request. Our marketing team is reviewing accounts based on where you live, spending habits and the type of Card you have before they make offers available on a card. As a valued Card Member there may be future offers available for you. They’ll send you an email when your card is eligible for this offer. As of now you can have those offers that are found in “my offers” tab or if an email was sent to you about this offer.

    • Andrew says:

      I would try calling and speaking to Brighton, chat really is near pointless. At least you will get a decent response, albeit the answer may still be no.

  • TomD says:

    “Unfortunately your Account is currently not eligible to participate in this programme.”

    I can’t refer anyone on my Amex card of late, anyone encountered this before? Called Amex and they said there’s nothing they can do as it is due to my credit rating from Experian etc. Nothing to suggest that my credit rating went down.

  • Murray says:

    Very frustrated – spoke to Amex via the website who said that customer services that said the offer would be extended to all Plat cardholders was wrong and they were sorry I was misinformed. I asked to speak to the relevant department and told that there wasn’t one, and it would be the same answer even if there was!!

  • Dave R says:

    Hi everyone,

    I’m currently staying at a HI and asked for late checkout tomorrow (I have Spire status with IHG). Ideally I need 3-4pm but they said anything later than 2pm would be chargeable. Does anyone know if this is normal?

    I don’t mind paying extra if this is standard for spire but dont want to get fleeced otherwise.


    • Harry T says:

      No guaranteed late check out benefit for Spire. So either way, you don’t have a leg to stand on.

    • Andrew says:

      Yes 2pm is the IHG late checkout time (except at IC with AMB when it’s 4pm). I’ve sometimes haggled to 2:30 but rarely they budge, I think once 3pm.

    • TGLoyalty says:

      Just leave at 3 🙂 “lost track of time”

      • ChrisC says:

        Not if they start phoning at 5 past 2!

        And ‘lost track of time’ isn’t going to wash especially if they have already refused to extend after 2.

        Hotel has made OP an offer – extend their stay subject to an extra fee.

        The extra fee is standard policy not them trying it on.

    • Dave R says:

      Thanks for confirming everyone. I usually stay at IC so am used to 4PM checkout. The HI did let me check in at 8am which was really helpful so I think I’ve done ok overall.

      Although no room upgrade (there was availability) but I felt cheeky raising that when I arrived so early in the morning.

  • Denis says:

    Spoke to Amex via chat, they said this offer was not currently activated on my account, but if I have received the letter or email, please proceed with your shopping. If the £100 credit statement doesn’t show up later, please upload the received letter as a proof. Go figure!

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