Maximise your Avios, air miles and hotel points

The HfP chat thread – Tuesday 10th November

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We have decided to run this daily chat thread on Head for Points during the coronavirus outbreak.

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Comments (246)

  • Jonny says:

    Does anyone know an alternate phone number for BA customer services? Trying to cancel an Avios rewards flight and the call is being dropped before it even gets to the end of the initial recorded message. I’m using 0800 727800.

    • Rhys says:

      If you’re flying First try You First, otherwise it may be easier giving it a few days whilst BA works through all the cancellations.

    • Mco says:

      I faced this yesterday and got through on the 5th try. Or call the USA number. You still get through to the UK but the phone doesn’t disconnect.

    • stevenhp1987 says:

      I’ve been using the US number (via Google Hangouts). Doesn’t disconnect and seems to be faster.

      Routes to the same UK call centre.

    • AJA says:

      Try the Newcastle number 0191 246 3933

  • 747_Brat says:

    Planning to book QSuites to MLE via DOH in summer 2021 for cash.
    Does someone know if QR usually has good deals for Black Friday? I can certainly wait until BF to book the tickets.

  • RB says:

    How long after receiving american express rewards credit card can i cancel my gold card knowing MR points are safe?

    • Ikaz says:

      Theoretically you have 30 days to use the points once you close the account, so you should be safe when you are accepted. I usually wait until I have activated the card and made sure that the current points appear against both cards. Amex sometimes opens a 2nd Mileage Rewards account, you will see a different number of points against each card if this happens and will need to contact them to merge them. Once they are merged you can safely close the old card.

  • Stephen says:

    I’m supposed to be flying to the US for long-term work project later this week. Does anyone know if BA (or anyone else at Heathrow) is requiring proof of the legitimate reason to travel?

    • Rob says:

      Seem not. I have heard of police stopping people entering Bristol Airport to ask why they are travelling but the questioning is very thin (although the person involved was travelling alone and not with 2 kids whilst wearing a ‘Sun and Sangria’ t-shirt).

      • Pete says:

        Not that I’ve seen.

        • Jonny 0 says:

          i was at LHR on Monday. No one asking anyone about anything. And it was kinda busy . Queue for prets (not much is open) is about 10 minutes… my flight to Madrid was oversold.

      • Charlieface says:

        Kind of odd when you can legit say you are going on a work trip but your kids need to come with so you can look after them.

        Just being out the house? All manner of legitimate reasons, for example you may have decided to buy something small from a shop on the other side of town (or world).

    • TGLoyalty says:

      Just tell them its work.

      There’s no questioning perhaps if you get asked on the train / tube or get caught speeding.

  • mr_jetlag says:

    I feel personally attacked.

    It was ‘Suns Out, Guns Out’!

  • David says:

    Do you think that the Morrison’s deal would work with Amazon gift cards? Am sheltering but might be tempted with a late night shop for a few grand of cards.

    • Andrew says:

      Yes it would – if the store has them in stock.

    • Amar says:

      Yup it does – worked for me last night (£1.5k of Amazon)

      Got the email instantly that I’d redeemed the offer but obv still waiting for the statement credit

      • Wollhouse says:

        Interesting, as the NatWest and Airtime t&c’s both say you won’t earn rewards on gift vouchers? If I could grab some Amazon vouchers and get airtime and NW cash back, that would be great!

        • TGLoyalty says:

          They all say that but they have no way of knowing what you bought instore.

          be careful £50 JL and M&S cards are capped but the Morrisons (up to £250), £100 M&S, JL and Amazon are not

        • Wollhouse says:

          Thanks TG Loyalty! I spend enough on books that this will be a nice wee bonus:) (sorry, couldn’t reply to you directly for some reason?j

        • InfrastructureDebt says:

          NatWest and airtime rewards is multiple use unlike Amex with is one time 😀

  • SusanFields says:

    Looking to use the Marriott £400 offer before the month ends. I have a question on “Member Rate Welcome Back” vs. “Work Anywhere Pass” for a specific hotel, as the latter is 10% more expensive than the former and I’m struggling to see what additional benefits the Work Anywhere package has.

    Both offer: “early check in”, the Welcome Back rate offers a later check out (8pm vs. 6pm) and includes free breakfast (vs. £10 credit on the other offer).

    What am I missing? Why would anyone book the Work Anywhere package if it costs more and apparently offers less?



    • Rob says:

      Work Anywhere is 6am check-in, so you can do two full days of work in the room. Welcome Back is likely to mean ‘early’ check-in at noon at best.

      Anyone with Platinum or higher status would get free breakfast and so would prefer the £10.

      • TGLoyalty says:

        I used this at a weekend. Great checking in early Saturday and at 8pm Sunday. Two full days in london for the price of 1 night

        • SusanFields says:

          Thanks for clarifying @Rob & @TGLoyalty.

          Am not Platinum so will opt for the Welcome Back. I don’t need a 6am check-in and noon will suffice.

          @TGLoyalty, did you get any challenges from hotel staff as to the nature of your stay considering it was Saturday? Or all fairly civilised/non-intrusive?

          Also, I’m debating whether to make my way via Tube to the hotel with my spouse or take an uber – my preference is Tube because of traffic, but am guessing more likely to get stopped by authorities. Has anyone been stopped / questioned yet on public transport?

          If last weekend is anything to go by, no one seems to have acknowledged we’re in a second lockdown! Don’t think I had ever seen the parks as packed as I did and without any policing whatsoever…every passing day like this the government loses even more face, and authority (somewhat akin to threatening to resign multiple times and never doing it…).

          Thanks all.Susan

          • TGLoyalty says:

            was pre lockdown (just)

            No questions at all the rate was on offer and I booked it. They didn’t mention the 8pm at check in but when I remembered to ask later they acknowledged it was 8 and key worked up to 8pm.

            Honestly no one is asking questions plus work happens 7 days a week.

          • Kevin says:

            If not platinum better to go for rate that including breakfast as a full English breakfast will cost £18 per person at Marriott Canary Wharf. Also they remove kettle/tea/coffee from the room.

  • David Lawton says:

    Are we still getting “interesting airline loyalty news ” that was suppose to be announced yesterday at 11:30 today?

    • Baji Nahid says:

      you beat me to it, was just wondering about it

      • Andrew says:

        See on an early page – delayed again.

        • David Lawton says:

          Annoying, wish a hint could be given because unless it involves BA/Avios i’m not going to be interested so i can just let the suspense go.

    • Rob says:

      No, got pulled again around 10.30!

      The upside is that a bit that was still going to have to remain secret will now be public. No idea when though!

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