Maximise your Avios, air miles and hotel points

The HfP chat thread – Tuesday 17th November

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We have decided to run this daily chat thread on Head for Points during the coronavirus outbreak.

Historically, the daily ‘Bits’ articles were the de facto repository for random comments and questions.  With the news flow being lighter, we are running fewer ‘Bits’ articles.

The comments under this article are where you should post questions about travel and, indeed, anything else on your mind.  At this tricky time, and given that many of you are at home, we want the HfP community to have a place to chat.

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Comments (315)

  • mark2 says:

    I have just received an email notifying me that the Virgin miles for a Morrison’s purchase on 13th Nov are now ‘pending’.

    • Rahaney says:

      I received one of those today for the 13th. Still no notification of discount/offer used in the Amex app.. has yours been applied yet?

      • Super Secret Stuff says:

        I wouldn’t worry, Amex emails when you redeem offers are hit and miss at best. You’ll get it

        • Rahaney says:

          It’s more that statement credit being outstanding! Fingers crossed.
          Cheers

      • mark2 says:

        I received 10% statement credit on 16th and offer vanished.

    • 747_Brat says:

      Thanks Mark & Rahaney for posting about this.

      I just checked my VS Shopping Account and miles for my in-store purchase on 12th Nov are now showing as pending!

      Please can I check if one can use the VS in-store offer more than once on a different linked card?
      TIA

  • Antony D'Emanuele says:

    No mention of the Membership Rewards offer that seems to have appeared (today possibly) (on my AMEX Platinum)?

    • Rhys says:

      What offer would that be?! If it’s only appeared today we won’t have had a chance!

    • Andrew says:

      You mean the one that’s been there for a week or so targeting people to spend a certain amount and get a bonus?

      • TGLoyalty says:

        It looks like it’s been slowly rolled out with slightly different dates for different people.

        I’ve spent the £600 for my 600 but no sign yet. The offers counter seems to messed up in any case.

  • Peter K says:

    How long are people finding before Curve are responding to in app messages please? On a non metal account it’s the 7th day today and no response so far.

    • Jane says:

      about 48 hours last week when I contacted them about a limit rise.

    • Chrisasaurus says:

      Make sure you start a new thread, I’ve found replies on existing ones take forever. I waited well over a week for a reply in Sept/Oct time

    • The Savage Squirrel says:

      Was a bit rubbish for me last few weeks. 1 wk + to reply and when they then ask for a trivial peice of extra info’ it’s another week again – have Metal.
      I think a lot of people are suddenly finding they need to change from a business card to a personal one … for the obvious reason, and this is overwhelming them a bit.

    • Lady London says:

      people are saying twitter is getting responses.

      normal messages from another comment today looks like keeping it within, say, 128 characters might make a slightly higher chance of getting a reply sooner.

  • John says:

    24 hours on Sunday on a metal account

  • dezbez says:

    Anyone heard anything about the Virgin Money savings account which paid out interest in airmiles? Looks like it may have been withdrawn – it didn’t last long if so.

  • Nigel W says:

    A question regarding opening a Amex Business Platinum Card account – to what extend do the complimentary gold card holders get the same benefits as the main holder?

    • TGLoyalty says:

      My understanding is just offers and the insurance. None of the status, priority pass etc.

      • Rob says:

        Agreed. Insurance should copy across as it does on the personal Plat. DEFINITELY no status, free Times subscription, PPass etc.

        • Nigel W says:

          Great, that’s handy to know as my bosses were asking about this. Also answers my other question whether offers remain on the business cards or not!

  • James says:

    Naturally lots of avios availability in first & business for the U.S. and Far East for the first part of next year. Worth a punt on a 241 voucher I suppose? Nothing to lose… or am I missing something!?

    • Rob says:

      £35 per person canx fee but that’s it …

    • Alex D says:

      £35 cancellation fee if the flight goes but you don’t want to, that’s about it. If you can afford to give BA a loan for a few months then why not! I have 2 bookings for Jan&March for same reasons

  • Paul says:

    Anyone have any suggestions of the best way to chase Avios discrepancies with BA at the moment? 3 complaints via the website regarding the first issue (overcharged Avios for 241 redemption in March 20), which were all acknowledged, and all then received “we’ll pass this to our refunds team” reply. This is a fairly trivial amount (12.5k Avios +some suggested compensation) but now just seen my transaction for a 241 doubled up with 50%Avios sale for March 21 has just posted at a seemingly random amount, fairly close to what full Avios price may have been outside 50% discount period. Actually, typing this it’s just occurred to me it’s nothing like either the full or discounted amount. Any way of actually seeing what the transactions listed in My Exec Club are?

    • Alex D says:

      If you login to your BA account, you can click my account then transactions and you’ll see exactly how much was taken and when. If any of the bookings are in F then call the You first line as they are often much quicker to answer and I find more helpful. If it has been passed onto the refunds team, they can take 6-8 weeks to process refunds so maybe same for avios to?

      • Paul says:

        Sorry, as I pressed REPLY it occurred to me that BA would be splitting the mileage with my account and my wife’s, and indeed have just checked and that is the case, so amounts are correct not random amounts, but still wrong as 50%sale reduction has not been applied. The first overcharging has been awaiting resolution since I first complained in April, and despite the reminder complaints, still no news, so I’d say well past 6-8weeks….I did actually manage to talk to someone (after over an hour waiting) who helpfully informed me I could raise an issue via the website and there was nothing they could do if that process had already started. Trying to take the broader view, and hoping it would all be resolved eventually, I simply laughed and hung up, first world problems and all that, but I think my hope is now waning, and the new overcharging (68,750 Avios) is more of an issue for me Avios balance wise.

        • Alex D says:

          Avios corrections are normally much easier to resolve and often instant. I’ve had issues resolved over the phone in the past. For the latest issue I would raise online and also phone again(if you have the strength). Over 60K in points isn’t to be shrugged off to say the least

        • Jonathan says:

          I would first try & work out why the discrepancy has materialised as for a straightforward booking that met the T&C’s I wouldn’t expect an isolated error.

          Did you actually fail to use your 241? Is it still listed in your account? Did you use any kind of FTV or upgrade voucher that required back office intervention? Is it an open jaw?

          Find the cause of the mistake & the complaint can be directed to the appropriate department otherwise it’s just sitting in the general ticketing queue where it will remain until closer to departure date or until more of the ticketing team are back from furlough.

          If you really want the Avios back ASAP then I’d also drop the compensation element as you won’t get any without a really big fight. MCOL is a non-starter as you can’t demonstrate a loss unless you take the flights before they refund you. By essentially conflating a ticketing issue & a complaint you will also struggle to get either department to own the issue & resolve it. BA don’t have agents with authority to stray beyond their narrow remit unless you’re Premier or possibly GGL.

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