Maximise your Avios, air miles and hotel points

The HfP chat thread – Wednesday 16th December

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We have decided to run this daily chat thread on Head for Points during the coronavirus outbreak.

Historically, the daily ‘Bits’ articles were the de facto repository for random comments and questions.  With the news flow being lighter, we are running fewer ‘Bits’ articles.

The comments under this article are where you should post questions about travel and, indeed, anything else on your mind.  At this tricky time, and given that many of you are at home, we want the HfP community to have a place to chat.

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Comments (336)

  • Barbs says:

    We are looking at flights from LHR to CPT, and it’s still on the 777s. Are they using the refurbished planes on these flights yet, as premium economy felt rather grotty the last time we flew this route (granted, nearly 2 years ago)

    • Harry T says:

      The honest answer is that BA swap planes a lot these days, so it’s hard to say. Things may have changed by the time you fly.

      • Barbs says:

        Planning on going next week, so not a lot of time for them to mess about, theoretically. We have some family admin to attend to.

  • Mouse says:

    Please can someone remind me how to force BA.com to go to the old-style MMB page? I remember this came up last week but can’t find the post

  • Steve says:

    Hi all, I had an equipment change resulting in being downgraded on a reward booking from first to club world. If it matters, technically BA cancelled my original flight and then rebooked me into J on a new flight with the same flight number. I was issued a refund covering the avios difference. I made a claim citing EC261 for 50% of the avios/surcharges. In response BA referred to the avios difference as the only refund I am due. Is this correct, if not advice on where to go next please?

  • BP says:

    My BKK reward flights for February have been cancelled today. One of the three passengers is a lap infant who’ll be 2 years old if we move the flights to another date. It’ll be interesting what BA propose as a solution to that. I’m hoping that they will open up three Club seats on my chosen date and we just pay the avois difference for the extra seat.

    • babyg says:

      there are no BKK flights from BA until September… they just rebooked us on QATAR for same dates…

      • Anna says:

        That’s interesting, I might try and get re-routed on Etihad in the first instance after all …!

        • babyg says:

          I had a codeshare BA/QATAR flight to rebook on… might be trickier with Eithad.

      • BP says:

        Same dates for me will be no use as Thailand will likely still be as good as closed to tourists in February. I think I’ll move the flights to next Christmas when flights become available.

        It’s letting me move the flights online. I’ll do that and then work out the toddler seat. They have the toddlers DoB so know she needs her own seat.

    • Aleku says:

      Hmm I am in the same situation with an infant booked flights to KL alongside me and my partner using the 241 on the 50% avios sale.
      Looking at the entry requirements currently Malaysia will not grant entry to anybody from the UK unless you have a resident permit / special Visa.

  • Anna says:

    Cancellation for AUH just arrived, now just got to get through to BA and negotiate an alternative!
    In better news, I went to the Consulate of Spain this morning and formally reclaimed my Spanish nationality which may slightly improve my chances of a European holiday next year. Might have to leave my British husband and son at home though!

    • TGLoyalty says:

      Anna I’d wait. there’s no need to hurry and advice will evolve with time. There are so many flights going to Dubai every day you’ll get something else. Even if they say they won’t pay your taxi fare to AD just keep your receipts and claim when you get back there is a strong chance you’ll get it.

      I once left my cancelled NYC flights so long the flight was put back on a week before we flew.

      • Anna says:

        Thanks TG, I was just slighty concerned that flights to DXB at Easter would be filling fast. I am going to speculatively book Dubai accommodation as am happy to stay there if that’s where we end up flying to.

      • Aston100 says:

        “I once left my cancelled NYC flights so long the flight was put back on a week before we flew.”
        Bloody hell, remind me never to play gambling games with you.

        • TGLoyalty says:

          There’s so many flights from nyc to the uk I would have got home somehow.

    • Michael C says:

      Anna, was that just because your DNI expired and you hadn’t lived there for xxx years? Mine runs out in a couple of years but would like to pre-empt everything!

      Hope you ME flights work out!

      • Anna says:

        Thanks, Easter feels quite close now!
        My late dad was Spanish so I have nationality through him but you have to formally re-apply for it once you’re an adult if you don’t live in Spain. It’s never been an issue before but apparently I will also be able to pass it to my son who may benefit from it in future. Given how tortuous Spanish bureaucracy can be I was pleasantly surprised that they decided my documents were in order; I had a short meeting with the very lovely and glamorous Consul General (she was a very Miriam Gonzalez Durantez type!) and it was all done and dusted in under 30 minutes.

    • Sandgrounder says:

      The exemption should apply to your family members as well: https://ec.europa.eu/info/live-work-travel-eu/coronavirus-response/travel-during-coronavirus-pandemic/exemptions-coronavirus-travel-restrictions_en
      I am hoping that this won’t be a problem but I will be making enquiries with any country I intend to visit directly before departure.

  • Jackie says:

    Oh, the irony…

  • Jim Paterson says:

    This morning I have had a 241 flight to Bangkok cancelled and a 241 (from the Avios half price sale) flight to Abu Dhabi in May cancelled. Are BA closing down?

    • Anna says:

      You and everyone else – read the rest of the comments! I’ve had AUH cancelled as well, let us know what you end up doing.

      • Jim Paterson says:

        Will do Anna. More worried about the BKK flight as our return was from Singapore on 17th March. We were going on a Vietnam/Cambodia river cruise which has also been cancelled.

  • YC says:

    Received SEZ cancellation from BA (First One Way). Alternative could be to ask for QR however QR has no first class currently so would be a business seat. Is there any compensation/refund in this case?

    • Charlieface says:

      If there is no alternative in F offered then yes downgrade compo applies

      • Aston100 says:

        “If there is no alternative in F offered then yes downgrade compo applies”.
        Interesting, so in my situation where my F flight from LHR with BA is cancelled and they offer me a reroute in J on QR, but I counter by asking for the QR reroute to fly out from BHX instead – in that situation, could I still expect the 75% compensation for downgrade from F to J? Given that they downgraded me, but I asked for a different airport, am I causing complications for any potential downgrade compensation?

        • Charlieface says:

          It’s a complication which may confuse customer services, but either way you were forcibly downgraded.

        • Lady London says:

          I think if you voluntarily change your origin or your destination then you are adding reasons to back up BA denying you downgrade compo.

          Might not work that way but you are definitely adding to risk of BA being able to deny.

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