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The HfP chat thread – Monday 8th February

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We have decided to run this daily chat thread on Head for Points during the coronavirus outbreak.

Historically, the daily ‘Bits’ articles were the de facto repository for random comments and questions.  With the news flow being lighter, we are running fewer ‘Bits’ articles.

The comments under this article are where you should post questions about travel and, indeed, anything else on your mind.  At this tricky time, and given that many of you are at home, we want the HfP community to have a place to chat.

Please only comment under the main articles on the site if your comment is directly related to the topic of the article.  This has long-term benefits as it keeps the commentary relevant for people who read those articles in the future.

Old chat threads are hidden from the HfP home page.  If you want to look for something in an old thread, click here.  This brings up all the articles in our ‘General’ category which includes the chat threads.

Comments (257)

  • Travel Strong says:

    Amex Plat insurance via AXA have now paid out both my claims in full for 2 failed trips. (1 medical cancellation, 1 change in FCDO advice.).

    This is despite me thinking I originally may not be able to claim, and despite the booking of the FCDO cancellation being very close to the ever changing advice.

    Thank you to all on here that pointed out the key points that were not immediately obvious I.e. paying with another Amex is was OK, and paying Wizz air with a MasterCard was OK as they don’t take Amex (albeit you have to say on the first page of application that you paid for the trip on the card… then later explain that it was on the MasterCard and why).

    I do not think I would have got either paid out in a million years with a standard policy from a price comparison site.

  • The Double Monk says:

    Apologies if already covered:

    Virgin Flying Club – new user. All of my points have largely gone with One World historically.

    VS app shows my points as SkyMiles -Delta? But also won’t show the balance – SkyMiles error.

    Contacted Virgin – had no idea what I was talking about.

    I get that DL are a major stakeholder in VS – but SkyMiles?

  • Anna says:

    I’ve just had a similar experience to Harry T – tried to book a night at the Kimpton Clocktower at the “pay later, no deposit required” rate and there was an attempt to take payment immediately. The Amex safe key activated so I stopped at that point and the payment didn’t go through but I’m now wondering if there’s some kind of glitch on the re-vamped IHG website?

    • Harry T says:

      Anna, it’s interesting you say that because I was also trying to book flexible rates at the Kimpton Clocktower the other day (buy now, pay later, no deposit) and I got the safekey screen as well – so I abandoned the booking and went for the indigo. What is more entertaining is that Amex lend me spend thousands of euros on those Mr and Mrs Smith stays without safekey appearing this weekend, but safekey appeared for a cheapish Kimpton in Manchester for a couple of nights!

    • BJ says:

      How is that hotel? I was contemplating cancelling my Indigo Bath stay to try Clocktower for 3 nights as it was only 22kpn. With my road trip now locked in my August weekend in Bath is a bit redundant.

      • TGLoyalty says:

        My experience of it prior to it being formally rebranded (Jan 2020)

        Great looking public areas but the rooms were odd. It’s a big building one of the rooms I was given was a two double which felt crammed full of furniture then I was switched to a king which felt bare with hardly any.

        I’d still give it a go but I’m told the Radisson is a better property.

      • BJ says:

        Thanks to both. I had forgotten or more likely missed the review so I’ll have a look. Radisson sounds like the one in Glasgow. Stayed in it only the one time soon after it opened when I still lived down south. It felt very light and spartan compared to typical UK hotels of tge time and while that provoked a mixed response, I liked it myself. However, no Radisson points and I’m on a mission to burn points right now. At 22k Clocktower seems excellent value but I’ll check again review on Indigo before deciding as sofar I line Indigo a lot.

        • Anna says:

          Morning BJ – the Clocktower treated us very well as Spire, £20 of free drink vouchers and fell over themselves to put fresh milk in our room fridge when requested. I agree about the King room feeling a bit empty but it was very comfortable. Wine and beer were free flowing for much longer than the social “hour”!
          The restaurant, Refuge, is worth a mention and a visit by itself – eclectic tapas served in the conservatory. We can’t wait to go back.

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