Have you been ‘diagnosed with a psychological condition’ after the 2018 BA data breach?

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• Rosemary Leheup says:

  6 Mar6 March 06:27

  I am now thinking I should have signed up. Dealing with BA in any way causes stress, even their booking system is stress inducingly bad. They did lose my details, twice , and I had to fly at my cost back to Cape Town as my business account was closed at the bank and only I could authorise the re-opening. No compensation from BA at all.

• Jimbo says:

  6 Mar6 March 06:35

  Ambulance chasing at it’s worst!

• T W says:

  6 Mar6 March 06:37

  It happened AGAIN!!!!! Got an email and spent 4 hours last night changing all my passwords!!! I want to sue them!!!

  • Sam says:

    6 Mar6 March 07:00

    Is that because you reuse your password? Perhaps this is a good time to use a password manager which allows distinct and complex passwords for each website?

    Rob, whilst not your normal subject, perhaps you could help your readers and find someone independent/suitable to sponsor an article? It has been discussed previously and it’s even more timely now

    • ThinkSquare says:

      6 Mar6 March 07:52

      I do use a password manager, but that doesn’t help much when BA lock you out unnecessarily. Then force you to go through the same fiasco as the poster above.

      • Sam says:

        6 Mar6 March 07:56

        But would you change one password or all your passwords?

  • Paul says:

    6 Mar6 March 13:31

    Changed mine last night, which followed the pattern of change and then change again….and just had another email saying to change my password. Oh, dear.

• Небоход says:

  6 Mar6 March 06:40

  As someone who has previously been signed off with stress – every little thing can accumulate, however trivial it sounds to people.

  Sometimes it just seems like one thing after another after another, and as coping mechanisms diminish, then the bigger small problems seem to get.

  It’s a very hard cycle to break.

  Someone may indeed have a claim for this.

• Martin says:

  6 Mar6 March 06:42

  BA have done it again! I received an email at around 7 pm yesterday evening advising me to change my Executive Club password urgently for security reasons. I did this to immediately and subsequently logged in with new password and was told that my BA Exec Number was incorrect. I called and was told by agent they needed to transfer me and waited almost one hour, no response. I’m now locked out of my account – BA IT strikes again!

  • Stu says:

    6 Mar6 March 06:48

    Per my earlier reply on page 1 …

    Indeed, what an absolute farce that was. So first BA wouldn’t let me in, so I hit ‘forgot password’ and followed the email link to reset. Input my new password, then it wanted to ‘make sure it was me’ by texting me a code. Having input this code, it then wanted my old password which, had I ‘actually’ forgotten my password, I wouldn’t know anyway! Then when I input the old password, it gave me an error message saying my new password was the same as my old one … it wasn’t! I’d had a couple of glasses of wine by the time the BA email came through and I was almost ready to launch my phone across the room during the process. I then had to repeat said process for my partner … 40 minutes plus out of my Friday evening, I was fecking raging!”

  • Mike says:

    6 Mar6 March 06:49

    Martin you sound “ annoyed or irritable” I could recommend a lawyer for you

• Phillip says:

  6 Mar6 March 06:47

  It wasn’t BA IT. It was SITA. What was interesting about it was that I received a similar email from Aegean and Singapore Airlines both of which stated that SITA was used by some Star Alliance airlines but I was assured there was no concern. No request to change passwords or anything. Yet, BA had already locked accounts despite stating SITA is not a BA provider and there should be no impact to BA! There’s certainly a different risk bar involved!

  • Alex Sm says:

    6 Mar6 March 21:08

    BA definitely wants to steer clear from another ICO fine and potentially damaging court case

• Cas says:

  6 Mar6 March 06:48

  Same password reset for iberia accounts too.
  I notice that in sitas announcement of the data breach they immediately try to wash their hands of any GDPR issues and direct you to the related airline in your case.
  They are a data processor though and should be held to account.

• Michael C says:

  6 Mar6 March 07:25

  Also locked out, with the bad luck that this arrived happened literally within 2 minutes of an email arriving saying my return flight from Nice in June had been cancelled but I could change date online.
  Managed to change flight (from Fri to expensive Sat, which was what we originally preferred, so result!) but for the “I’m locked out” part, was also passed on to the non-responding line, and gave up after 45 mins.
  As a slight plus, was able to enter MMB and it let me choose new seats for free.
  Now just depends on quarantine rules either side for June (we’ll have both had second jab by then). I see France are allowing visits to the EU now, with a PPE on the return…

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