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Aer Lingus to stop storing payment cards over security concerns

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I got an interesting email from Aer Lingus yesterday saying that it was deleting the credit card details that I had stored in my Aer Club account profile.

It said:

We are making changes to how we store account holder’s payment card details across AerLingus.com and the Aer Lingus app.

Aer Lingus to stop storing payment cards

As of 7th April, you will no longer be able to use saved payment card details to make purchases with us or save new payment card details to your account in the future.

These changes are being made to meet the highest industry standards in payment card fraud prevention and to meet our commitment to PCI (Payment Card Industry Data Security Standard) compliance.

I’m not entirely clear if Aer Lingus is actually saying: “our IT is rubbish and doesn’t meet modern security standards, so we can’t look after your credit card details any longer” or if it is genuinely taking a pragmatic stance that the risk vs reward trade-off is no longer worth it.

The large fines dished out to British Airways and Marriott over data breaches may be a factor here. I would imagine that a company is less likely to face major punishment if a breach only revealed frequent flyer and email details as opposed to payment card numbers.

Comments (18)

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  • Zack says:

    The Dell links do not take you to the correct web page. (On mobile)

  • ayearinmx says:

    thanks for the info about the dell ‘opt-in’ for the amex business gold… i hadn’t done that!

    • flyforfun says:

      Check your BAPP card. I currently get £100 off £750 cumulative spend. I did subscribe to it last year during the black Friday sales, but got a better deal on a Lenovo laptop. Better specs and cheaper insurance. I had some negative experiences with Dell’s post sales support despite having paid for it.

    • Sam says:

      Yep – thanks – I didn’t see the offer under normal offers and just assumed I hadn’t been selected, i’m now enrolled!

  • Mikeact says:

    Aer Lingus are deleting my card as well….no problem. In fact I’ve taken to delete most cards I have on file with certain suppliers.

  • David says:

    Malmaison offer not available for the rest of the year at Brighton, Cheltenham or Dundee from what I can see…

    There have been quite a lot of these dodgy hotel marketing offers around with either non-existent availability or inflated prices. Eg. also the recent Accor 3 for 2 offer where they had simply inflated prices for the 2 nights on a number of properties (we had been monitoring prices for a future stay).

    Companies really ought to be doing better if they want our cash after a diabolical year. Buyer beware!

    • James Wyatt says:

      There appears to be no availability at any of their hotels! Click-bait!

  • Dino says:

    Just checked Reading and Edinburgh and zero availability on either for the rest of the year and early 2022.

  • RussellH says:

    As to why Aer Lingus has decided not to store card details any longer, “Why take the risk?” seems sensibly pragmatic to me, even if their IT security is fully compatible with PCIDSS.

    • Steve says:

      Totally agree with this, always felt like an unnecessary risk.

    • Bagoly says:

      Not enough information to tell whether this is forced, pragmatic, or even increasing risk.

      Wasn’t it BA which used to have a link “why it’s safer to store your card than re-enter each time?”
      And IF they used tokenisation properly, there is a fair case that it was indeed safer, because after the first use, BA and the network from customer to them should have never seen the actual CC number.
      In the 2018 BA breach, the issue was reportedly that card details were being harvested as part of the entry processing, not from a database of past customers, which would actually vindicate the recommendation to store (a token).

  • John says:

    There is no good advance booking rate available at any Malmaison hotel for the rest ofthe year from what I can see. I wish this could be checked before posting such an article!

    • Rob says:

      Thanks John. Will delete if the deals are not showing as they should.

  • Chris H says:

    Plus the VAT of course.

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